Question 1

Which of the following is not a goal of the negotiator during the pre-crisis stage?

Accepted Answer

A)  Refine their skills 
B)  Establish credibility with actor 
C)  Gain organizational understanding and support 
D)  Establish working partnerships 
A)  Refine their skills 
B)  Establish credibility with actor 
C)  Gain organizational understanding and support 
D)  Establish working partnerships B

Question 2

The negotiator should be responsible for taking the subject into custody.

Accepted Answer

A) True 
 B)False  False

Question 3

The FBI suggests that all of the following are basic human needs EXCEPT for:

Accepted Answer

A)  Security 
B)  Dignity 
C)  Accomplishment 
D)  Companionship 
A)  Security 
B)  Dignity 
C)  Accomplishment 
D)  Companionship D

Question 4

According to the text, normally, negotiators control a situation:

Accepted Answer

A)  Directly 
B)  Indirectly 
C)  Forcefully 
D)  Manipulatively 
A)  Directly 
B)  Indirectly 
C)  Forcefully 
D)  Manipulatively

Question 5

The first "C" in REACCT stands for:

Accepted Answer

A)  Calculating 
B)  Corrupting 
C)  Control 
D)  Contracting 
A)  Calculating 
B)  Corrupting 
C)  Control 
D)  Contracting

Question 6

What are I-messages?

Accepted Answer

A)  Messages that personalize the negotiator to the actor 
B)  Messages of demands from the actor to the negotiator 
C)  Messages using technology to communicate 
D)  All of the above 
A)  Messages that personalize the negotiator to the actor 
B)  Messages of demands from the actor to the negotiator 
C)  Messages using technology to communicate 
D)  All of the above

Question 7

A goal of the Action stage is to keep the actor from regressing to an earlier stage

Accepted Answer

A) True 
 B)False

Question 8

The authors suggest that negotiators are listening for more than just the actor's message and feelings. What more are they listening for?

Accepted Answer

A)  Any mention of a weapon 
B)  The actor's tone of voice 
C)  The actor's story 
D)  The actor's demands 
A)  Any mention of a weapon 
B)  The actor's tone of voice 
C)  The actor's story 
D)  The actor's demands

Question 9

The surrender process should be?

Accepted Answer

A)  Well explained to the subject 
B)  A surprise to the subject 
C)  Established by the subject 
D)  None of the above 
A)  Well explained to the subject 
B)  A surprise to the subject 
C)  Established by the subject 
D)  None of the above

Question 10

The brainstorming process involves gathering ideas, distilling ideas, and:

Accepted Answer

A)  Acting on ideas 
B)  Questioning ideas 
C)  Elaborating on ideas 
D)  Assessing ideas 
A)  Acting on ideas 
B)  Questioning ideas 
C)  Elaborating on ideas 
D)  Assessing ideas

Question 11

Of the tasks below, a negotiator's first task is to:

Accepted Answer

A)  Set a perimeter 
B)  Notify the next of kin about the situation 
C)  Try to scare the subject into surrender 
D)  Build rapport and reassure the subject 
A)  Set a perimeter 
B)  Notify the next of kin about the situation 
C)  Try to scare the subject into surrender 
D)  Build rapport and reassure the subject

Question 12

What is the best course of action for a negotiator to take when presented with resistance?

Accepted Answer

A)  Argue 
B)  Side-step 
C)  Debate 
D)  Persuade 
A)  Argue 
B)  Side-step 
C)  Debate 
D)  Persuade

Question 13

What stage is the actor briefed on about what see, hear and feel?

Accepted Answer

A)  Crisis Stage 
B)  Planning stage 
C)  Action stage 
D)  Resolution stage 
A)  Crisis Stage 
B)  Planning stage 
C)  Action stage 
D)  Resolution stage

Question 14

What are verbal qualifiers?

Accepted Answer

A)  Trigger words like "gun" and "bomb" that a subject says 
B)  Save-face statements 
C)  Words geared toward surrender of subject 
D)  None of the above 
A)  Trigger words like "gun" and "bomb" that a subject says 
B)  Save-face statements 
C)  Words geared toward surrender of subject 
D)  None of the above

Question 15

According to the FBI, empathy is based on:

Accepted Answer

A)  Active listening skills 
B)  The subject's reason for his or her actions 
C)  The negotiator's experience 
D)  All of the above 
A)  Active listening skills 
B)  The subject's reason for his or her actions 
C)  The negotiator's experience 
D)  All of the above

Question 16

When should a negotiators goal be to develop an alliance with the actor?

Accepted Answer

A)  Post crisis 
B)  When the actor is vulnerable 
C)  When the actor is implementing an exit strategy 
D)  when actor expresses awareness of the seriousness of the situation 
A)  Post crisis 
B)  When the actor is vulnerable 
C)  When the actor is implementing an exit strategy 
D)  when actor expresses awareness of the seriousness of the situation

Question 17

All of these are levels of empathy EXCEPT:

Accepted Answer

A)  Subtractive 
B)  Basic 
C)  Additive 
D)  Multiplicative 
A)  Subtractive 
B)  Basic 
C)  Additive 
D)  Multiplicative

Question 18

Ambivalence in a negotiation is recognized by:

Accepted Answer

A)  Resistance 
B)  Acceptance 
C)  Empathy 
D)  Sympathy 
A)  Resistance 
B)  Acceptance 
C)  Empathy 
D)  Sympathy

Question 19

What is the correct order of the stages of change?
I. Action Stage
II. Contemplation Stage
III. Pre-contemplation Stage
IV. Preparation Stage

Accepted Answer

A)  I, II, III, IV 
B)  IV, III, II, I 
C)  III, II, IV, I 
D)  III, IV, II, I 
A)  I, II, III, IV 
B)  IV, III, II, I 
C)  III, II, IV, I 
D)  III, IV, II, I

Question 20

Defining the problem clearly, brainstorming alternatives, assessing probability outcomes, choosing the best option, planning implementation, and implementing planning are the six steps of:

Accepted Answer

A)  HOBAS 
B)  NIMS 
C)  UCR 
D)  PSS 
A)  HOBAS 
B)  NIMS 
C)  UCR 
D)  PSS

Which of the following is not a goal of the negotiator during the pre-crisis stage?

The negotiator should be responsible for taking the subject into custody.

The FBI suggests that all of the following are basic human needs EXCEPT for:

According to the text, normally, negotiators control a situation:

The first "C" in REACCT stands for:

What are I-messages?

A goal of the Action stage is to keep the actor from regressing to an earlier stage

The authors suggest that negotiators are listening for more than just the actor's message and feelings. What more are they listening for?

The surrender process should be?

The brainstorming process involves gathering ideas, distilling ideas, and:

Of the tasks below, a negotiator's first task is to:

What is the best course of action for a negotiator to take when presented with resistance?

What stage is the actor briefed on about what see, hear and feel?

What are verbal qualifiers?

According to the FBI, empathy is based on:

When should a negotiators goal be to develop an alliance with the actor?

All of these are levels of empathy EXCEPT:

Ambivalence in a negotiation is recognized by:

What is the correct order of the stages of change? I. Action Stage II. Contemplation Stage III. Pre-contemplation Stage IV. Preparation Stage

Defining the problem clearly, brainstorming alternatives, assessing probability outcomes, choosing the best option, planning implementation, and implementing planning are the six steps of:

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

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Exam 3: Crisis Management: Basics of Negotiations

Which of the following is not a goal of the negotiator during the pre-crisis stage?

The negotiator should be responsible for taking the subject into custody.

The FBI suggests that all of the following are basic human needs EXCEPT for:

According to the text, normally, negotiators control a situation:

The first "C" in REACCT stands for:

What are I-messages?

A goal of the Action stage is to keep the actor from regressing to an earlier stage

The authors suggest that negotiators are listening for more than just the actor's message and feelings. What more are they listening for?

The surrender process should be?

The brainstorming process involves gathering ideas, distilling ideas, and:

Of the tasks below, a negotiator's first task is to:

What is the best course of action for a negotiator to take when presented with resistance?

What stage is the actor briefed on about what see, hear and feel?

What are verbal qualifiers?

According to the FBI, empathy is based on:

When should a negotiators goal be to develop an alliance with the actor?

All of these are levels of empathy EXCEPT:

Ambivalence in a negotiation is recognized by:

What is the correct order of the stages of change? I. Action Stage II. Contemplation Stage III. Pre-contemplation Stage IV. Preparation Stage

Defining the problem clearly, brainstorming alternatives, assessing probability outcomes, choosing the best option, planning implementation, and implementing planning are the six steps of:

Crisis Management: History and Overview

Crisis Management: Crisis Response Team Elements

Crisis Management: Risk Assessment

Crisis Management: Communication in Crisis Negotiations

Crisis Management: Negotiating With Emotionally Disturbed and Mentally Ill Individuals: Recognition and Guidelines

Crisis Management: Negotiating With Depressed and Suicidal Persons

Crisis Management: Negotiating With Special Populations

Crisis Management: Hostage Dynamics

Crisis Management: Managing Stress and Trauma

Crisis Management: Special Topics in Negotiations

Filters