Question 1

In program evaluation, a program that _______ failed to demonstrate treatment fidelity.

Accepted Answer

A)  failed to achieve a high degree of client rehabilitation 
B)  wasn't implemented according to the proper design of the program 
C)  failed to achieve a level of client satisfaction that was comparable with other organizations' programs 
D)  exceeded the budget 
A)  failed to achieve a high degree of client rehabilitation 
B)  wasn't implemented according to the proper design of the program 
C)  failed to achieve a level of client satisfaction that was comparable with other organizations' programs 
D)  exceeded the budget B

Question 2

The key disadvantage of client satisfaction surveys as a measure of success for the human service program is that ______.

Accepted Answer

A)  they tend to report only the complaints of clients who were not satisfied, so you do not know what the satisfied clients believe 
B)  they are not valued at all by the community or by funding sources 
C)  they are recommended for the evaluation of human service interventions but not for human service programs by the Federal Government 
D)  the results of client satisfaction surveys are rather uniformly positive even though studies measuring client outcome are not uniformly positive 
A)  they tend to report only the complaints of clients who were not satisfied, so you do not know what the satisfied clients believe 
B)  they are not valued at all by the community or by funding sources 
C)  they are recommended for the evaluation of human service interventions but not for human service programs by the Federal Government 
D)  the results of client satisfaction surveys are rather uniformly positive even though studies measuring client outcome are not uniformly positive D

Question 3

What is a program?

Accepted Answer

A)  an organized set of activities designed to achieve a particular goal or a set of objectives 
B)  a measured amount of progress toward the achievement of a client benefit 
C)  a long-range statement of client benefit 
D)  the description of the clients being served by a set of services that are being studied 
A)  an organized set of activities designed to achieve a particular goal or a set of objectives 
B)  a measured amount of progress toward the achievement of a client benefit 
C)  a long-range statement of client benefit 
D)  the description of the clients being served by a set of services that are being studied A

Question 4

The evaluation of service process differs from the evaluation of input or outcome in that service process will often include the examination of ______

Accepted Answer

A)  client need 
B)  client recovery 
C)  standards of service delivered 
D)  achievement of the long-term goals of the program 
A)  client need 
B)  client recovery 
C)  standards of service delivered 
D)  achievement of the long-term goals of the program

Question 5

On client satisfaction surveys, open-ended questions are likely to generate ______.

Accepted Answer

A)  only negative comments 
B)  only positive comments 
C)  both positive and negative comments 
D)  hardly any comments at all 
A)  only negative comments 
B)  only positive comments 
C)  both positive and negative comments 
D)  hardly any comments at all

Question 6

A means of improving treatment fidelity is effective training of staff.

Accepted Answer

A) True 
 B)False

Question 7

The cost per unit of service would be used in an evaluation of service ______.

Accepted Answer

A)  effectiveness 
B)  quality 
C)  efficiency 
D)  outcome 
A)  effectiveness 
B)  quality 
C)  efficiency 
D)  outcome

Question 8

Among the most important characteristics of good human service programs is a clear ______

Accepted Answer

A)  protocol for referral 
B)  identity 
C)  list of personnel policies 
D)  list of agency intake procedures 
A)  protocol for referral 
B)  identity 
C)  list of personnel policies 
D)  list of agency intake procedures

Question 9

Which of the following information would fit into the evaluation of service efficiency?

Accepted Answer

A)  the cost per therapy session delivered 
B)  the rate of recovery of the clients 
C)  the extent that service staff hold the job credentials that are required 
D)  the extent that service is being delivered to low-income clients 
A)  the cost per therapy session delivered 
B)  the rate of recovery of the clients 
C)  the extent that service staff hold the job credentials that are required 
D)  the extent that service is being delivered to low-income clients

Question 10

Explain the concept of efficiency as a criterion for evaluating a human service program. Identify a specific human service program and discuss how it may be evaluated in regard to efficiency. What specific data would be collected?

Accepted Answer

The answer of Explain the concept of efficiency as a...

Question 11

The systematic review is not as good as the meta-analysis in the portrayal of evidence for the human service program or intervention.

Accepted Answer

A) True 
 B)False

Question 12

Identify how a human service organization could evaluate client outcome. What is the human service program, the treatment objective to be evaluated, and the data that would be collected in order to evaluate its achievement?

Accepted Answer

The answer of Identify how a human service organization could...

Question 13

A program that ______ is considered a good program, according to the text.

Accepted Answer

A)  operates in a good service culture 
B)  differentiates more than other agencies in salary between those in lower and higher positions in the organization 
C)  provides much higher power to those at the top of the agency than the next level 
D)  focuses on standards of service more so than client outcome 
A)  operates in a good service culture 
B)  differentiates more than other agencies in salary between those in lower and higher positions in the organization 
C)  provides much higher power to those at the top of the agency than the next level 
D)  focuses on standards of service more so than client outcome

Question 14

Which of the following is a source of information generated by program evaluations?

Accepted Answer

A)  client outcomes of the program 
B)  relevance of the program to chance 
C)  ability of the program to appeal to state laws 
D)  linearity of the program 
A)  client outcomes of the program 
B)  relevance of the program to chance 
C)  ability of the program to appeal to state laws 
D)  linearity of the program

Question 15

Discuss (a) what treatment fidelity means, and (b) how treatment fidelity is illustrated in a familiar program.

Accepted Answer

The answer of Discuss (a) what treatment fidelity means, and...

Question 16

Service efficiency refers to the extent that clients have become rehabilitated in accordance with program goals.

Accepted Answer

A) True 
 B)False

Question 17

One of the sources for finding evidence for human service programs and interventions is the Campbell Collaboration.

Accepted Answer

A) True 
 B)False

Question 18

The services of the human service organization may be improved from what is learned from various aspects of program evaluations.

Accepted Answer

A) True 
 B)False

Question 19

Program evaluation is designed to cherry-pick information in such a way as to make the program look better than it is.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would be the most important piece of information in the assessment of need?

Accepted Answer

A)  the cost per unit of service 
B)  the number of clients whose conditions have improved 
C)  the number of people on the program's waiting list for service 
D)  the extent that the program employs personnel with the needed job qualifications 
A)  the cost per unit of service 
B)  the number of clients whose conditions have improved 
C)  the number of people on the program's waiting list for service 
D)  the extent that the program employs personnel with the needed job qualifications

In program evaluation, a program that _______ failed to demonstrate treatment fidelity.

The key disadvantage of client satisfaction surveys as a measure of success for the human service program is that ______.

What is a program?

The evaluation of service process differs from the evaluation of input or outcome in that service process will often include the examination of ______

On client satisfaction surveys, open-ended questions are likely to generate ______.

A means of improving treatment fidelity is effective training of staff.

The cost per unit of service would be used in an evaluation of service ______.

Among the most important characteristics of good human service programs is a clear ______

Which of the following information would fit into the evaluation of service efficiency?

Explain the concept of efficiency as a criterion for evaluating a human service program. Identify a specific human service program and discuss how it may be evaluated in regard to efficiency. What specific data would be collected?

The systematic review is not as good as the meta-analysis in the portrayal of evidence for the human service program or intervention.

Identify how a human service organization could evaluate client outcome. What is the human service program, the treatment objective to be evaluated, and the data that would be collected in order to evaluate its achievement?

A program that ______ is considered a good program, according to the text.

Which of the following is a source of information generated by program evaluations?

Discuss (a) what treatment fidelity means, and (b) how treatment fidelity is illustrated in a familiar program.

Service efficiency refers to the extent that clients have become rehabilitated in accordance with program goals.

One of the sources for finding evidence for human service programs and interventions is the Campbell Collaboration.

The services of the human service organization may be improved from what is learned from various aspects of program evaluations.

Program evaluation is designed to cherry-pick information in such a way as to make the program look better than it is.

Which of the following would be the most important piece of information in the assessment of need?

Science, Research, and Social Work Practice

Purposes and Processes of Social Work Research

Ethics and Cultural Competence in Social Work Research

Evidence-Based Practice

Conducting Research That Employs Social Surveys

Conducting Research That Describes People: What Are the Traits That Describe the Good Manager

Conducting Research That Explains Things: What Explains Life Satisfaction

Conducting Research That Evaluates Services

Conducting Qualitative Research That Explores the Unknown

Developing Your Knowledge Base and Intervention

Drawing Your Study Sample

Measuring Your Study Variables

Selecting a Research Design for a Group Evaluation Study

Selecting a Research Design for a Single Client

Analyzing Data and Drawing Conclusions

Analyzing Qualitative Data

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Exam 10: Conducting Program Evaluations

In program evaluation, a program that _______ failed to demonstrate treatment fidelity.

The key disadvantage of client satisfaction surveys as a measure of success for the human service program is that ______.

What is a program?

The evaluation of service process differs from the evaluation of input or outcome in that service process will often include the examination of ______

On client satisfaction surveys, open-ended questions are likely to generate ______.

A means of improving treatment fidelity is effective training of staff.

The cost per unit of service would be used in an evaluation of service ______.

Among the most important characteristics of good human service programs is a clear ______

Which of the following information would fit into the evaluation of service efficiency?

Explain the concept of efficiency as a criterion for evaluating a human service program. Identify a specific human service program and discuss how it may be evaluated in regard to efficiency. What specific data would be collected?

The systematic review is not as good as the meta-analysis in the portrayal of evidence for the human service program or intervention.

Identify how a human service organization could evaluate client outcome. What is the human service program, the treatment objective to be evaluated, and the data that would be collected in order to evaluate its achievement?

A program that ______ is considered a good program, according to the text.

Which of the following is a source of information generated by program evaluations?

Discuss (a) what treatment fidelity means, and (b) how treatment fidelity is illustrated in a familiar program.

Service efficiency refers to the extent that clients have become rehabilitated in accordance with program goals.

One of the sources for finding evidence for human service programs and interventions is the Campbell Collaboration.

The services of the human service organization may be improved from what is learned from various aspects of program evaluations.

Program evaluation is designed to cherry-pick information in such a way as to make the program look better than it is.

Which of the following would be the most important piece of information in the assessment of need?

Science, Research, and Social Work Practice

Purposes and Processes of Social Work Research

Ethics and Cultural Competence in Social Work Research

Evidence-Based Practice

Conducting Research That Employs Social Surveys

Conducting Research That Describes People: What Are the Traits That Describe the Good Manager

Conducting Research That Explains Things: What Explains Life Satisfaction

Conducting Research That Evaluates Services

Conducting Qualitative Research That Explores the Unknown

Developing Your Knowledge Base and Intervention

Drawing Your Study Sample

Measuring Your Study Variables

Selecting a Research Design for a Group Evaluation Study

Selecting a Research Design for a Single Client

Analyzing Data and Drawing Conclusions

Analyzing Qualitative Data

Filters