Question 1

Which of the following is an informative presentation?

Accepted Answer

A) promoting a new service that your company is offering 
B) convincing customers to upgrade to a higher level of service 
C) demonstrating three successful sales techniques to new employees 
D) entertaining the audience to stroke the customers' egos 
A) promoting a new service that your company is offering 
B) convincing customers to upgrade to a higher level of service 
C) demonstrating three successful sales techniques to new employees 
D) entertaining the audience to stroke the customers' egos C

Question 2

Which of the following is a basic part of report?

Accepted Answer

A) cover 
B) recommendation 
C) title page 
D) glossary 
A) cover 
B) recommendation 
C) title page 
D) glossary B

Question 3

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

Accepted Answer

A) rely exclusively on spell check software programs. 
B) depend on secretaries to do all of your writing. 
C) edit and proofread your written documents carefully and more than once. 
D) have documents sent out to a professional printer to have copies made 
A) rely exclusively on spell check software programs. 
B) depend on secretaries to do all of your writing. 
C) edit and proofread your written documents carefully and more than once. 
D) have documents sent out to a professional printer to have copies made C

Question 4

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

Accepted Answer

A) appendix 
B) list of references 
C) bibliography 
D) glossary 
A) appendix 
B) list of references 
C) bibliography 
D) glossary

Question 5

A presentation designed to entertain and validate the audience is a(n)

Accepted Answer

A) persuasive presentation. 
B) informative presentation. 
C) oral presentation. 
D) goodwill presentation. 
A) persuasive presentation. 
B) informative presentation. 
C) oral presentation. 
D) goodwill presentation.

Question 6

Good strategies for planning oral presentations include all of the following EXCEPT

Accepted Answer

A) learning about the physical conditions in which you will be speaking. 
B) analyzing the audience and adapting the message to them. 
C) incorporating proper headings and paragraph indentation. 
D) simplifying what you want to say. 
A) learning about the physical conditions in which you will be speaking. 
B) analyzing the audience and adapting the message to them. 
C) incorporating proper headings and paragraph indentation. 
D) simplifying what you want to say.

Question 7

Effective business communication

Accepted Answer

A) decreases the number of positive responses to requests on the first try. 
B) increases reading time. 
C) increases the time that it takes disagreements to surface. 
D) builds a positive image of your organization. 
A) decreases the number of positive responses to requests on the first try. 
B) increases reading time. 
C) increases the time that it takes disagreements to surface. 
D) builds a positive image of your organization.

Question 8

Which of the following is an example of an internal document?

Accepted Answer

A) a performance appraisal of an employee after his first six months on the job 
B) a corporation's annual report released at the end of the year 
C) a claims adjustment letter that grants a refund to a customer for a faulty product 
D) a price quote for the purchase of new computers 
A) a performance appraisal of an employee after his first six months on the job 
B) a corporation's annual report released at the end of the year 
C) a claims adjustment letter that grants a refund to a customer for a faulty product 
D) a price quote for the purchase of new computers

Question 9

Which is NOT one of the three purposes for giving oral presentations?

Accepted Answer

A) to persuade 
B) to debate 
C) to build goodwill 
D) to inform 
A) to persuade 
B) to debate 
C) to build goodwill 
D) to inform

Question 10

An oral message is preferable to a written one when one of the goals is to

Accepted Answer

A) report many specific details of a law, policy, or procedure. 
B) present extensive or complex financial data. 
C) modifies a proposal that may not be acceptable in its original form. 
D) minimize undesirable emotions. 
A) report many specific details of a law, policy, or procedure. 
B) present extensive or complex financial data. 
C) modifies a proposal that may not be acceptable in its original form. 
D) minimize undesirable emotions.

Question 11

All of the following would be examples of persuasive presentations EXCEPT

Accepted Answer

A) selling a company's service to a new client. 
B) changing an audience's opinion to secure enough votes for an innovative new policy. 
C) stroking the audience's egos to validate their commitment to the organization. 
D) convincing upper management to accept a proposal for hiring additional personnel. 
A) selling a company's service to a new client. 
B) changing an audience's opinion to secure enough votes for an innovative new policy. 
C) stroking the audience's egos to validate their commitment to the organization. 
D) convincing upper management to accept a proposal for hiring additional personnel.

Question 12

The business letter that neither please nor displease the receiver, but are received with interest are known as

Accepted Answer

A) good news letter 
B) praising letter 
C) routine letter 
D) all the above. 
A) good news letter 
B) praising letter 
C) routine letter 
D) all the above.

Question 13

------------ indicates the hierarchy of topics and their sequences.

Accepted Answer

A) appendix 
B) list of references 
C) bibliography 
D) table of contents 
A) appendix 
B) list of references 
C) bibliography 
D) table of contents

Question 14

Which of the following is not an element of back matters of business report?

Accepted Answer

A) appendix 
B) list of references 
C) bibliography 
D) conclusion 
A) appendix 
B) list of references 
C) bibliography 
D) conclusion

Question 15

Which of the following is not a basic part of report?

Accepted Answer

A) introduction 
B) discussion 
C) executive summery 
D) glossary 
A) introduction 
B) discussion 
C) executive summery 
D) glossary

Question 16

Information overload

Accepted Answer

A) keeps people well informed and up to date 
B) forces people to be selective about the messages they open and read. 
C) is a primary purpose of informative and positive messages. 
D) ensures that people get all the important information that they need 
A) keeps people well informed and up to date 
B) forces people to be selective about the messages they open and read. 
C) is a primary purpose of informative and positive messages. 
D) ensures that people get all the important information that they need

Question 17

Which of the following does NOT involve communicating in the workplace?

Accepted Answer

A) answering customer letters 
B) listening to instructions 
C) lifting heavy boxes 
D) working on a team project 
A) answering customer letters 
B) listening to instructions 
C) lifting heavy boxes 
D) working on a team project

Question 18

Which of the following purposes of an oral presentation is specific in nature?

Accepted Answer

A) "this presentation will cover interpersonal skills, telephone etiquette, and up selling." 
B) "this presentation will show that some departments are not providing high levels of customer service." 
C) "this presentation will cover customer service." 
D) "this presentation will explain why customers are so important to the success of the company." 
A) "this presentation will cover interpersonal skills, telephone etiquette, and up selling." 
B) "this presentation will show that some departments are not providing high levels of customer service." 
C) "this presentation will cover customer service." 
D) "this presentation will explain why customers are so important to the success of the company."

Question 19

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

Accepted Answer

A) powerpoint presentation. 
B) guided presentation. 
C) interactive presentation. 
D) monologue presentation. 
A) powerpoint presentation. 
B) guided presentation. 
C) interactive presentation. 
D) monologue presentation.

Question 20

How many points should you limit yourself to in a typical presentation?

Accepted Answer

A) one 
B) three 
C) eight 
D) there is no limit. 
A) one 
B) three 
C) eight 
D) there is no limit.

Which of the following is an informative presentation?

Which of the following is a basic part of report?

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

A presentation designed to entertain and validate the audience is a(n)

Good strategies for planning oral presentations include all of the following EXCEPT

Effective business communication

Which of the following is an example of an internal document?

Which is NOT one of the three purposes for giving oral presentations?

An oral message is preferable to a written one when one of the goals is to

All of the following would be examples of persuasive presentations EXCEPT

The business letter that neither please nor displease the receiver, but are received with interest are known as

------------ indicates the hierarchy of topics and their sequences.

Which of the following is not an element of back matters of business report?

Which of the following is not a basic part of report?

Information overload

Which of the following does NOT involve communicating in the workplace?

Which of the following purposes of an oral presentation is specific in nature?

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

How many points should you limit yourself to in a typical presentation?

Communication and Correspondence: Types and Forms

Business Communication and Language

Understanding Communication Processes and Elements

Communication: Types, Barriers, and Best Practices

Communication Terminology and Strategies

Aspects of Communication and Its Application

Communication and Related Concepts in an Organization

Presentation, CV, and Business Letter Terminology and Concepts

Filters

Exam 9: Business Communication and Presentation Strategies

Which of the following is an informative presentation?

Which of the following is a basic part of report?

Organizations expect writing to be professional and free from typographical and grammatical errors, so it makes sense to

A------------ includes rules for forming compound words, abbreviating technical terms, and writing unusual or difficult words

A presentation designed to entertain and validate the audience is a(n)

Good strategies for planning oral presentations include all of the following EXCEPT

Effective business communication

Which of the following is an example of an internal document?

Which is NOT one of the three purposes for giving oral presentations?

An oral message is preferable to a written one when one of the goals is to

All of the following would be examples of persuasive presentations EXCEPT

The business letter that neither please nor displease the receiver, but are received with interest are known as

------------ indicates the hierarchy of topics and their sequences.

Which of the following is not an element of back matters of business report?

Which of the following is not a basic part of report?

Information overload

Which of the following does NOT involve communicating in the workplace?

Which of the following purposes of an oral presentation is specific in nature?

The speaker presents questions or issues that both speaker and audience have agreed on in advance. This is characteristic of a(n)

How many points should you limit yourself to in a typical presentation?

Communication and Correspondence: Types and Forms

Business Communication and Language

Understanding Communication Processes and Elements

Communication: Types, Barriers, and Best Practices

Communication Terminology and Strategies

Aspects of Communication and Its Application

Communication and Related Concepts in an Organization

Presentation, CV, and Business Letter Terminology and Concepts

Filters