Exam 2: Communication

In a postpartum visit, your client says, "This baby never sleeps. I'm already ready to tear my hair out!" Your best response is:

While discussing writing a birth plan, your client says, "I think I'll probably just end up having an epidural." Your BEST response is:

When you visit a client in the hospital after the birth, she says, "My partner didn't want me to have a natural birth. But today, he can't stop raving about how strong I was." Your BEST response is:

_______________ is the art of being able to not only understand, but also to feel, another's emotions in the situation being discussed. _______________ is the ability to have compassion without necessarily having experienced feeling the same emotion in a given situation.

Your client's baby has just been born, and she says, "This is the most wonderful day of my life. This baby is absolutely worth the pain of labor." Your BEST response is:

Paraphrasing is a component of active listening that helps to clarify communication. When paraphrasing, be cautious not to _______________________, but rather to _________________________.

Asking open-ended questions when conversing with a client does all of the following EXCEPT:

Your client says, "My doctor never listens to me." Your BEST response is:

Keeping an open mind is an essential part of active listening and helps clients feel:

When working on a birth plan with your client, she says, "My partner just doesn't want to listen to any of my suggestions about this birth. He doesn't think I need a birth plan." Your BEST response is:

Reflective listening includes saying back to the client what they just said to you to be sure you are in agreement and includes feelings as well as facts. This communication style:

Your client is in her 9th month of pregnancy, and says, "I think I want to change doctors." Your BEST response is:

When responding to a client using reflective listening, you can choose an additive, interchangeable, or subtractive response. The one that enhances communication the most is:

While half of communication is active listening, the other half is speaking and expressing thoughts, ideas, facts, and feelings. In order to be an effective speaker, the doula should do all of the following EXCEPT:

Your client says, "I am so tired all the time and my partner does nothing around the house. We both work full-time, and I'm pregnant. But I still do all the cooking, cleaning, laundry. How will we ever add a baby to this marriage?" Your BEST response is:

Active listening is a model for ____________, which is why a doula's personal judgments should be left out of the conversation.

While listening to someone speak:

Ways to convey empathy non-verbally include all of the following EXCEPT:

Ways to show you are interested in what your client has to say include all of the following EXCEPT:

You are visiting a client the day after the birth, and she says, "I've started breastfeeding, but I just don't enjoy it." Your BEST response is: