Question 1

When selecting a CQI project, a leader should consider:

Accepted Answer

A)  The alignment of the initiative to the organization's mission and vision. 
B)  Whether the project relates to a regulatory requirement or government mandate. 
C)  The priorities of the department. 
D)  All of the above. 
A)  The alignment of the initiative to the organization's mission and vision. 
B)  Whether the project relates to a regulatory requirement or government mandate. 
C)  The priorities of the department. 
D)  All of the above. D

Question 2

A calculation of what was gained from doing a project minus what was invested in doing the project, typically expressed in terms of dollars, is best called:

Accepted Answer

A)  Return on investment. 
B)  Net revenue. 
C)  Root contribution analysis. 
D)  Operating margin. 
A)  Return on investment. 
B)  Net revenue. 
C)  Root contribution analysis. 
D)  Operating margin. A

Question 3

Which of the following best describes the Pareto principle?

Accepted Answer

A)  It is the concept stating that most of the cause of any problem is because of special cause variation. 
B)  It is the concept stating that 80% of the problem is caused by 20% of the contributing root causes. 
C)  It is the concept stating that most aspects of any problem can be solved by a single solution. 
D)  It is the concept stating that 80% of the gain in process efficiency is created by 20% of those contributing to the solution. 
A)  It is the concept stating that most of the cause of any problem is because of special cause variation. 
B)  It is the concept stating that 80% of the problem is caused by 20% of the contributing root causes. 
C)  It is the concept stating that most aspects of any problem can be solved by a single solution. 
D)  It is the concept stating that 80% of the gain in process efficiency is created by 20% of those contributing to the solution. B

Question 4

A type of bar chart (histogram) reorganized so that frequency distributions are presented in order from more to less to reflect relative frequencies is best called a:

Accepted Answer

A)  Root cause chart. 
B)  Pareto chart. 
C)  Run chart. 
D)  Control chart. 
A)  Root cause chart. 
B)  Pareto chart. 
C)  Run chart. 
D)  Control chart.

Question 5

PDSA represents a cycle of activities for solving problems and improving work processes.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true regarding the principles, tools, and approaches that comprise CQI?

Accepted Answer

A)  They must be implemented organization-wide. 
B)  They require the assistance of a consultant to implement effectively. 
C)  They may be integrated on a smaller scale within a department or business unit. 
D)  They must be led by a quality council. 
A)  They must be implemented organization-wide. 
B)  They require the assistance of a consultant to implement effectively. 
C)  They may be integrated on a smaller scale within a department or business unit. 
D)  They must be led by a quality council.

Question 7

A fishbone diagram or Ishikawa diagram is a tool that is most useful as a method to vote or make decisions about which problems are the highest priority.

Accepted Answer

A) True 
 B)False

Question 8

The process of setting expectations for group behavior during meetings is best called:

Accepted Answer

A)  Process improvement 
B)  Teaming 
C)  Norming 
D)  Ground rules 
A)  Process improvement 
B)  Teaming 
C)  Norming 
D)  Ground rules

Question 9

Which of the following best describes the PDSA cycle?

Accepted Answer

A)  It is a systematic, repeatable, and teamwork-based process for solving problems or realizing opportunities for enhanced performance. 
B)  It is a set of cautions to be avoided during the cycle of CQI efforts. 
C)  It is an acronym for the requirements to determine a valid customer concern. 
D)  It represents the four critical tools that must be used in analyzing variation in work processes. 
A)  It is a systematic, repeatable, and teamwork-based process for solving problems or realizing opportunities for enhanced performance. 
B)  It is a set of cautions to be avoided during the cycle of CQI efforts. 
C)  It is an acronym for the requirements to determine a valid customer concern. 
D)  It represents the four critical tools that must be used in analyzing variation in work processes.

Question 10

Continuous quality improvement (CQI) relies upon the same principles and practices as quality assurance (QA) and represents a change primarily in name.

Accepted Answer

A) True 
 B)False

Question 11

Separating data into categories such as by time, date, location, and referral source is best called:

Accepted Answer

A)  Root cause analysis. 
B)  Process analysis. 
C)  Stratification. 
D)  Quantification. 
A)  Root cause analysis. 
B)  Process analysis. 
C)  Stratification. 
D)  Quantification.

Question 12

Which of the following best describes the purpose of a process flow diagram?

Accepted Answer

A)  It demonstrates the flow of revenue within an efficient and high-performing organization. 
B)  It is a graphic representation of recommended decision-making processes in the PDSA cycle. 
C)  It is a graphic representation of the steps and decision points in any process. 
D)  It demonstrates the flow of expenses within an efficient and high-performing organization. 
A)  It demonstrates the flow of revenue within an efficient and high-performing organization. 
B)  It is a graphic representation of recommended decision-making processes in the PDSA cycle. 
C)  It is a graphic representation of the steps and decision points in any process. 
D)  It demonstrates the flow of expenses within an efficient and high-performing organization.

Question 13

Which of the following is true regarding quality goals, according to Juran?

Accepted Answer

A)  Quality goals should be based on organizational priorities. 
B)  Quality goals are set based on customer needs. 
C)  Quality goals are designed to reduce variation. 
D)  Quality goals are developed using the PDSA cycle. 
A)  Quality goals should be based on organizational priorities. 
B)  Quality goals are set based on customer needs. 
C)  Quality goals are designed to reduce variation. 
D)  Quality goals are developed using the PDSA cycle.

Question 14

Which of the following best describes the purpose of a fishbone diagram?

Accepted Answer

A)  It is a method used to assist with identification and documentation of causes of the problem (effect) being studied. 
B)  It is a method used to assist with variance analysis. 
C)  It is a method used to order the causes of a problem from most relevant to least relevant. 
D)  It is a method to help identify the most appropriate members for participation in a CQI team. 
A)  It is a method used to assist with identification and documentation of causes of the problem (effect) being studied. 
B)  It is a method used to assist with variance analysis. 
C)  It is a method used to order the causes of a problem from most relevant to least relevant. 
D)  It is a method to help identify the most appropriate members for participation in a CQI team.

Question 15

Which of the following best represents the steps listed in the Shewhart cycle?

Accepted Answer

A)  Plan, do, study, act 
B)  Specification, production, inspection 
C)  Plan, pilot, execute, evaluate 
D)  Planning, production, execution, reassessment 
A)  Plan, do, study, act 
B)  Specification, production, inspection 
C)  Plan, pilot, execute, evaluate 
D)  Planning, production, execution, reassessment

Question 16

The stage of team development in which team members begin to respect one another and their leader's authority, feel more comfortable in sharing ideas and receiving constructive feedback, and have increased commitment to the project goal is best called:

Accepted Answer

A)  Forming. 
B)  Storming 
C)  Norming. 
D)  Performing. 
A)  Forming. 
B)  Storming 
C)  Norming. 
D)  Performing.

Question 17

Which of the following best describes multivoting or nominal group technique?

Accepted Answer

A)  A method to put steps of a process in order 
B)  A method to generate multiple options as solutions to a problem 
C)  A method used to decrease many choices to an important few 
D)  A method to choose or nominate the final single choice of solutions to be implemented 
A)  A method to put steps of a process in order 
B)  A method to generate multiple options as solutions to a problem 
C)  A method used to decrease many choices to an important few 
D)  A method to choose or nominate the final single choice of solutions to be implemented

Question 18

An emphasis of continuous quality improvement is to reduce common-cause variation and to standardize work processes.

Accepted Answer

A) True 
 B)False

Question 19

A CQI tool that helps you to determine if a process is stable or if there are wide unexplained variations by using upper and lower limits on the tool is best called a:

Accepted Answer

A)  Histogram. 
B)  Pareto chart. 
C)  Stratification table. 
D)  Control chart. 
A)  Histogram. 
B)  Pareto chart. 
C)  Stratification table. 
D)  Control chart.

When selecting a CQI project, a leader should consider:

A calculation of what was gained from doing a project minus what was invested in doing the project, typically expressed in terms of dollars, is best called:

Which of the following best describes the Pareto principle?

A type of bar chart (histogram) reorganized so that frequency distributions are presented in order from more to less to reflect relative frequencies is best called a:

PDSA represents a cycle of activities for solving problems and improving work processes.

Which of the following is true regarding the principles, tools, and approaches that comprise CQI?

A fishbone diagram or Ishikawa diagram is a tool that is most useful as a method to vote or make decisions about which problems are the highest priority.

The process of setting expectations for group behavior during meetings is best called:

Which of the following best describes the PDSA cycle?

Continuous quality improvement (CQI) relies upon the same principles and practices as quality assurance (QA) and represents a change primarily in name.

Separating data into categories such as by time, date, location, and referral source is best called:

Which of the following best describes the purpose of a process flow diagram?

Which of the following is true regarding quality goals, according to Juran?

Which of the following best describes the purpose of a fishbone diagram?

Which of the following best represents the steps listed in the Shewhart cycle?

The stage of team development in which team members begin to respect one another and their leader's authority, feel more comfortable in sharing ideas and receiving constructive feedback, and have increased commitment to the project goal is best called:

Which of the following best describes multivoting or nominal group technique?

An emphasis of continuous quality improvement is to reduce common-cause variation and to standardize work processes.

A CQI tool that helps you to determine if a process is stable or if there are wide unexplained variations by using upper and lower limits on the tool is best called a:

Leadership: The Art, Science, and Evidence

Engaging in Evidence-Based Management

Understanding Healthcare Systems and Practice Contexts

Understanding and Working Within Organizations

Communicating Effectively in Complex Environments

Roles and Functions of Managers: Planning, Organizing and Staffing, Directing, and Controlling

Roles and Functions of Supervisors

Occupational Therapistoccupational Therapy Assistant Partnership: Supervision and Collaboration

Professional Teams, Interprofessional Education, and Collaborative Practice

Strategic Planning

Managing Change and Solving Problems

Financial Planning, Management, and Budgeting

Surviving and Thriving in High-Demand Settings

Assessing and Promoting Clinical and Managerial Competency

Marketing Occupational Therapy Services

Developing Evidence-Based Occupational Therapy Programming

Introducing Others to Evidence-Based Practice

Turning Theory Into Practice: Managerial Strategies

Responsible Participation in a Profession: Fostering Professionalism and Leading for Moral Action

Filters

Exam 15: Continuous Quality Improvement

When selecting a CQI project, a leader should consider:

A calculation of what was gained from doing a project minus what was invested in doing the project, typically expressed in terms of dollars, is best called:

Which of the following best describes the Pareto principle?

A type of bar chart (histogram) reorganized so that frequency distributions are presented in order from more to less to reflect relative frequencies is best called a:

PDSA represents a cycle of activities for solving problems and improving work processes.

Which of the following is true regarding the principles, tools, and approaches that comprise CQI?

A fishbone diagram or Ishikawa diagram is a tool that is most useful as a method to vote or make decisions about which problems are the highest priority.

The process of setting expectations for group behavior during meetings is best called:

Which of the following best describes the PDSA cycle?

Continuous quality improvement (CQI) relies upon the same principles and practices as quality assurance (QA) and represents a change primarily in name.

Separating data into categories such as by time, date, location, and referral source is best called:

Which of the following best describes the purpose of a process flow diagram?

Which of the following is true regarding quality goals, according to Juran?

Which of the following best describes the purpose of a fishbone diagram?

Which of the following best represents the steps listed in the Shewhart cycle?

The stage of team development in which team members begin to respect one another and their leader's authority, feel more comfortable in sharing ideas and receiving constructive feedback, and have increased commitment to the project goal is best called:

Which of the following best describes multivoting or nominal group technique?

An emphasis of continuous quality improvement is to reduce common-cause variation and to standardize work processes.

A CQI tool that helps you to determine if a process is stable or if there are wide unexplained variations by using upper and lower limits on the tool is best called a:

Leadership: The Art, Science, and Evidence

Engaging in Evidence-Based Management

Understanding Healthcare Systems and Practice Contexts

Understanding and Working Within Organizations

Communicating Effectively in Complex Environments

Roles and Functions of Managers: Planning, Organizing and Staffing, Directing, and Controlling

Roles and Functions of Supervisors

Occupational Therapistoccupational Therapy Assistant Partnership: Supervision and Collaboration

Professional Teams, Interprofessional Education, and Collaborative Practice

Strategic Planning

Managing Change and Solving Problems

Financial Planning, Management, and Budgeting

Surviving and Thriving in High-Demand Settings

Assessing and Promoting Clinical and Managerial Competency

Marketing Occupational Therapy Services

Developing Evidence-Based Occupational Therapy Programming

Introducing Others to Evidence-Based Practice

Turning Theory Into Practice: Managerial Strategies

Responsible Participation in a Profession: Fostering Professionalism and Leading for Moral Action

Filters