Exam 11: Managing Change and Solving Problems

Problem setting is most accurately defined as the process of determining where solving a problem falls in priority with regard to other problems that must be addressed.

Reaching consensus in a decision-making process means that all members of the group are in full agreement and would take the same action if acting independently.

The process of clearly defining a problem or naming the problem so that you will pay attention to information that you identify as relating to the problem and ignore information that you feel is extraneous might best be called:

Which of the following was not identified as one of four models of change agency by Caldwell and included in Chapter 11?

When individuals are exposed to strategies that emphasize political, economic, or regulatory sanctions, this best aligns with which of the following sets of strategies for change described by Bennis, Benne, and Chin?

The literature on change agency suggests that there is a universal model of change agency that encompasses most of the existing literature.

Information that could lead to the identification of patients and therefore must not be shared without the express permission of the patient would best be called:

Which of the following describes members of Generation Y, also known as the millennial generation?

An individual, internal or external to the organization, who plays a significant role in fostering and promoting change within an organization and who fosters change with an organization's best interest in mind might best be called a:

Which of the following best describes force-field analysis?

Principles of change management that are commonly cited in the literature include which of the following?

A type of decision in which all parties have agreed to support the plan of action fully even if it is not how they would act if they were acting alone might best be called:

Force-field analysis is a decision-making tool that helps to identify both driving and restraining forces in regard to a specific decision.

Which of the following is not one of the three strategies for fostering individual change identified by Bennis, Benne, and Chin (1985) and still commonly cited in the literature?

Visual representations of work processes that identify the boundaries of a work process, the major stakeholders of the process, and the steps to complete the process are best called:

Change related to everyday issues, such as how to get things done, is best called:

Which of the of the following is true in regard to Lewin's simple model of change that views change as three phases: unfreeze, change, and refreeze?

Which of the following is most accurate in regard to the characterization of the literature on change presented in Chapter 11?

The stage of the Transtheoretical Stages of Change model in which individuals are aware of a problem and the need to change and are considering taking action, but have made no commitment to any specific action would best be called:

According to the transtheoretical model of change, which of the following is not a specific stage of change?