Exam 8: Performance Management and the Employee Appraisal Process

Criterion deficiency occurs when performance standards focus on a single criterion and exclude other important but less quantifiable performance dimensions.

If one inflates the evaluation of people with whom they have something in common,one commits a:

The choice of an appraisal method should be largely based on:

Requirements for a successful management by objectives (MBO)program include all of the following EXCEPT that:

Having appraisals reviewed by a supervisor's supervisor creates unnecessary redundancy and may actually result in greater legal liability.

The Balanced Scorecard approach integrates four categories: financial,customer,process,and learning measures.

It is unrealistic to presume that one person can fully observe and evaluate an employee's performance.

One of the benefits of the forced-choice method is the relatively small cost of establishing and maintaining its validity.

Tips for using criticism constructively includes all of the following EXCEPT:

In most instances,who is in the best position to perform the function of evaluating an employee's performance?

Self-evaluations are often best used for administrative decisions rather than developmental purposes.

Behavior observation scales have rater check statements that they believe are characteristic of the employee.

A diagnosis of poor employee performance should focus on the three interactive elements of ability,motivation,and external conditions.

Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than,equal to,or worse than the standard for each behavior?

Performance appraisal methods can be broadly classified as either ____,____,or ____ approaches.

An error of central tendency is a performance-rating error in which all employees are more or less rated as average.

Which of the following is a performance appraisal approach designed to measure how frequently employees exhibit certain behaviors?

Managers may deflate performance ratings to make themselves look good as managers.

​If one rates an employee's performance largely on the basis of the employee's recent behavior,one commits a:

An appraisal system that allows each individual to see clearly how his or her performance ties into the overall performance of the firm is: