Exam 7: Performance Management and Appraisal

When planning a feedback session as part of the performance appraisal process,it is important to allow the ratee to share their thoughts and to address career aspirations.

What does the process of designing an appraisal system include? Who should be involved is this process?

The forced choice methodology has effectively reduced intentional bias,and is a method that has broad acceptance from managers/raters.

Because of the perception of fairness that results from the use of forced distribution in performance appraisals,this method has been well received not only by employees being rated,but also by managers conducting the appraisal.

List the three basic ways in which raters can make performance assessments.

A company that provides service of repairs of refrigerators has noticed that their overall performance has been declining over the past 3 years.They are interested in increasing the performance of the entire team of service personnel,including measurements of time and cost of repair visits.Which of the following is correct?

What are rating errors? List the common rating errors.

Each of the following is TRUE regarding Comparisons Among Anchors (e.g.,forced choice)EXCEPT:

Company XYZ had a corporate goal to improve the quality of the products they produced.Employees in the company had personal performance objectives that were associated with quality improvements.If the quality improvement objectives were not met because of faulty raw materials purchased from a new vendor,which of the following would be true?

The rating method for _____ is to have the rater record specific observations of the ratee's performance and then compare those observations to anchors on the rating scale to determine the most valid rating.

__________ presents the rater with a limited number of categories and requires the rater to place a designated portion of the ratees into each category.

Representativeness refers to the tendency to insufficiently alter a judgment away from some starting point when new information is received.

MBO is most effective when goals are set by the manager at a level that the employees believe is not attainable because that will motivate the employee to work harder.

Leniency refers to:

Appraisal cannot be person-oriented.

List the recommendations for implementing a multirater/360-degree appraisal system.

A manager believes that older workers are less likely to be able to improve performance than younger workers.This thinking could lead to what form of performance appraisal error?

Management by Objectives (MBO):

All of the following are attempts to control intentional rating errors EXCEPT:

Benchmarking is the process of gauging the internal practices and activities within a firm to an external reference or standard.