Exam 6: Individual Reservations and Group Reservations

Many hotels choose to stay away from convention business because convention delegates generally spend less per day than other guest types.

All else equal, the reservationist should be trained to first offer the caller a:

Reservations should not be quoted an exact rate. Rather, they should be quoted a rate range (usually about a $6 to $10 spread) with the low-end of the range being the rate requested by the guest. In this way, if the exact room requested is not available when the guest arrives, the hotel can upgrade the guest to a more expensive accommodation and charge the higher end of the rate range quoted.

For most conventioneers, the hotel room is the largest single expenditure category aside from air travel.

Reservations requiring cash deposits have:

Within a given city, there is usually a convention and visitor's authority or bureau (CVA or CVB) which handles group room negotiations between more than one hotel. In other words, a large convention coming to Fresno (assume it is too large a convention to be housed in just one of Fresno's hotels) would initially be handled by the CVB acting on behalf of several hotels at once.

Many of today's central reservations call centers are located overseas.

A guest who arrives without a reservation is a:

Which of the following are accurate types of business represented by the acronym SMERF:

If members of a convention group are offered a range of rates, the rate quote is said to be:

Reservations without deposit or guarantee (non-guaranteed reservations) are sometimes referred to as 6pm-hold reservations.

Regarding group business:

Association executives and meeting planners will often visit a community and look at several hotels before deciding where to book their group. These visits are usually referred to as:

The PriceWaterhouseCoopers convention has been quoted a single rate. No matter which room they may receive at check-in (standard room, city-view parlor or king deluxe), they are all charged $149 per night. This group has been quoted:

Association executives will often visit a community and look at several hotels before deciding where to book their group. These visits are often called "site inspections."

Because reservation agents are monitored for the amount of time they take on each call, optional reservation data (such as date of arrival and number of rooms required) is often omitted when taking a telephone reservation.

It is standard procedure to offer rate discounts to

An IT (Inclusive Tour) package is put together by a tour operator and sold to guests through travel agents.

Guests with an arriving convention group are assigned whichever room appears first on the computer screen at the time of their check-in, but everyone is charged the same $100 rate. This group was quoted:

Pressure to balance municipal budgets has forced Convention and Visitor Bureaus (CVBs) to limit their cooperation with lodging industry partners and reduce overall services to citywide convention groups.