Question 1

The Web has brought unexpected profitability to travel agencies which are flourishing now as never before.

Accepted Answer

A) True 
 B)False  False

Question 2

Errors in addition may be identified by looking for:

Accepted Answer

A)  A slide, where 5,321.00 is recorded as 53.21 
B)  A transposition, where 5,321.00 is written as 5312.00 
C)  An error that is reflected by differences of 1, 10, 100, 1,000 
D)  A figure that is evenly divided by 9 
E)  Both A and D 
A)  A slide, where 5,321.00 is recorded as 53.21 
B)  A transposition, where 5,321.00 is written as 5312.00 
C)  An error that is reflected by differences of 1, 10, 100, 1,000 
D)  A figure that is evenly divided by 9 
E)  Both A and D C

Question 3

Which of the following helps distinguish real bills from counterfeits:

Accepted Answer

A)  Visible watermark 
B)  Color-shifting ink 
C)  Security thread 
D)  Finger printing 
E)  All of the above except D 
A)  Visible watermark 
B)  Color-shifting ink 
C)  Security thread 
D)  Finger printing 
E)  All of the above except D E

Question 4

Hotel "A"has a ratio of available rooms to total rooms of 80%. Hotel B's ratio is 95%. In all likelihood, hotel A is a newer hotel than hotel B.

Accepted Answer

A) True 
 B)False

Question 5

An "on-change"room is a room:

Accepted Answer

A)  Ready to change from OOI to OOO 
B)  Being readied by housekeeping between guest occupancy 
C)  Due to have weekly linens changed 
D)  Being remodeled from guest accommodations to offices 
E)  None of the above 
A)  Ready to change from OOI to OOO 
B)  Being readied by housekeeping between guest occupancy 
C)  Due to have weekly linens changed 
D)  Being remodeled from guest accommodations to offices 
E)  None of the above

Question 6

An advanced deposit has not appeared on the first line of the folio after a guest with a reservation arrives because the:

Accepted Answer

A)  Deposit was made with a personal check 
B)  Hotel had simply overlooked the deposit earlier 
C)  Guest is a VIP 
D)  Deposits usually appear between the third and fourth postings 
E)  Either A or D 
A)  Deposit was made with a personal check 
B)  Hotel had simply overlooked the deposit earlier 
C)  Guest is a VIP 
D)  Deposits usually appear between the third and fourth postings 
E)  Either A or D

Question 7

Casino hotels:

Accepted Answer

A)  Prefer single occupancy (no one to look over the player's shoulders) to double occupancy 
B)  Are not permitted by most state gaming authorities to comp rooms 
C)  Exist in only 5 states of the United States, but are gaining momentum 
D)  Know that certain socioeconomic groups will be better for business than other groups 
E)  All of the above 
A)  Prefer single occupancy (no one to look over the player's shoulders) to double occupancy 
B)  Are not permitted by most state gaming authorities to comp rooms 
C)  Exist in only 5 states of the United States, but are gaining momentum 
D)  Know that certain socioeconomic groups will be better for business than other groups 
E)  All of the above

Question 8

The lodging industry experienced a serious decline in occupancy during which of the following periods?

Accepted Answer

A)  World War II, 1940s 
B)  Following the Twin Towers attack, 2000s 
C)  The great oil embargo, 1970s 
D)  The collapse of the banking system, 1980s 
E)  All of the above except A 
A)  World War II, 1940s 
B)  Following the Twin Towers attack, 2000s 
C)  The great oil embargo, 1970s 
D)  The collapse of the banking system, 1980s 
E)  All of the above except A

Question 9

"Location, location, location"can be re-interpreted as: "Geography is to the resort, as population is to the residential hotel, and location is to the commercial hotel."

Accepted Answer

A) True 
 B)False

Question 10

Yield management systems work best with small hotels that are heavily dependent on one market segment.

Accepted Answer

A) True 
 B)False

Question 11

Hotel leases are popular when times are good (during the industry's up-cycle); management contracts are popular during the down cycle.

Accepted Answer

A) True 
 B)False

Question 12

The iceberg effect of complaints means that:

Accepted Answer

A)  Resolved complaints are costly, but no one knows by how much 
B)  Many complaints are not voiced and therefore not resolved 
C)  Management pretends to resolve issues for which there are numerous complaints 
D)  No one knows how many complaints are resolved by quality guarantees 
E)  Both A and D 
A)  Resolved complaints are costly, but no one knows by how much 
B)  Many complaints are not voiced and therefore not resolved 
C)  Management pretends to resolve issues for which there are numerous complaints 
D)  No one knows how many complaints are resolved by quality guarantees 
E)  Both A and D

Question 13

Professional lingo (language) uses three different terms to refer to non-paying guests: skippers, sleepers or whos.

Accepted Answer

A) True 
 B)False

Question 14

The major difference between similarly sounding plans (the Continental plan, the Bermuda plan and the English breakfast plan) is the method of charging, or not charging, for breakfast within the room rate quote.

Accepted Answer

A) True 
 B)False

Question 15

The actual size of a projected hotel can be determined simply by multiplying the number of guest rooms by the square footage of each room.

Accepted Answer

A) True 
 B)False

Question 16

A "report"is simply a hard copy print-out of material displayed on a Property Management System monitor.

Accepted Answer

A) True 
 B)False

Question 17

A duvet is a:

Accepted Answer

A)  Specially shaped bed pillow 
B)  Name given to the recently introduced job of sleep concierge 
C)  Washable cover that replaces the traditional bedspread 
D)  Second head in a "heavenly" shower 
E)  None of the above, "duvet" is a food term 
A)  Specially shaped bed pillow 
B)  Name given to the recently introduced job of sleep concierge 
C)  Washable cover that replaces the traditional bedspread 
D)  Second head in a "heavenly" shower 
E)  None of the above, "duvet" is a food term

Question 18

Triggers are rules at Central Reservation Offices that are implemented (triggered) whenever a reservationist becomes so overloaded as to need a rest period.

Accepted Answer

A) True 
 B)False

Question 19

To maintain quality management, managers rely on feedback from:

Accepted Answer

A)  Secret-shopper reports 
B)  Lists of allowances 
C)  Guest questionnaires 
D)  Logs of guest complaints 
E)  All of the above 
A)  Secret-shopper reports 
B)  Lists of allowances 
C)  Guest questionnaires 
D)  Logs of guest complaints 
E)  All of the above

Question 20

A strong U.S. currency aids the balance of payments because it deters U.S. citizens from going abroad to spend their money.

Accepted Answer

A) True 
 B)False

The Web has brought unexpected profitability to travel agencies which are flourishing now as never before.

Errors in addition may be identified by looking for:

Which of the following helps distinguish real bills from counterfeits:

Hotel "A"has a ratio of available rooms to total rooms of 80%. Hotel B's ratio is 95%. In all likelihood, hotel A is a newer hotel than hotel B.

An "on-change"room is a room:

An advanced deposit has not appeared on the first line of the folio after a guest with a reservation arrives because the:

Casino hotels:

The lodging industry experienced a serious decline in occupancy during which of the following periods?

"Location, location, location"can be re-interpreted as: "Geography is to the resort, as population is to the residential hotel, and location is to the commercial hotel."

Yield management systems work best with small hotels that are heavily dependent on one market segment.

Hotel leases are popular when times are good (during the industry's up-cycle); management contracts are popular during the down cycle.

The iceberg effect of complaints means that:

Professional lingo (language) uses three different terms to refer to non-paying guests: skippers, sleepers or whos.

The major difference between similarly sounding plans (the Continental plan, the Bermuda plan and the English breakfast plan) is the method of charging, or not charging, for breakfast within the room rate quote.

The actual size of a projected hotel can be determined simply by multiplying the number of guest rooms by the square footage of each room.

A "report"is simply a hard copy print-out of material displayed on a Property Management System monitor.

A duvet is a:

Triggers are rules at Central Reservation Offices that are implemented (triggered) whenever a reservationist becomes so overloaded as to need a rest period.

To maintain quality management, managers rely on feedback from:

A strong U.S. currency aids the balance of payments because it deters U.S. citizens from going abroad to spend their money.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

The Web has brought unexpected profitability to travel agencies which are flourishing now as never before.

Errors in addition may be identified by looking for:

Which of the following helps distinguish real bills from counterfeits:

Hotel "A"has a ratio of available rooms to total rooms of 80%. Hotel B's ratio is 95%. In all likelihood, hotel A is a newer hotel than hotel B.

An "on-change"room is a room:

An advanced deposit has not appeared on the first line of the folio after a guest with a reservation arrives because the:

Casino hotels:

The lodging industry experienced a serious decline in occupancy during which of the following periods?

"Location, location, location"can be re-interpreted as: "Geography is to the resort, as population is to the residential hotel, and location is to the commercial hotel."

Yield management systems work best with small hotels that are heavily dependent on one market segment.

Hotel leases are popular when times are good (during the industry's up-cycle); management contracts are popular during the down cycle.

The iceberg effect of complaints means that:

Professional lingo (language) uses three different terms to refer to non-paying guests: skippers, sleepers or whos.

The major difference between similarly sounding plans (the Continental plan, the Bermuda plan and the English breakfast plan) is the method of charging, or not charging, for breakfast within the room rate quote.

The actual size of a projected hotel can be determined simply by multiplying the number of guest rooms by the square footage of each room.

A "report"is simply a hard copy print-out of material displayed on a Property Management System monitor.

A duvet is a:

Triggers are rules at Central Reservation Offices that are implemented (triggered) whenever a reservationist becomes so overloaded as to need a rest period.

To maintain quality management, managers rely on feedback from:

A strong U.S. currency aids the balance of payments because it deters U.S. citizens from going abroad to spend their money.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters