Exam 4: Forecasting Availability and Overbooking

The perfect fill is defined as a hotel which reaches or exceeds 100% occupancy on a given night AND every room in the hotel is physically occupied by a guest(s).

Room availability forecasts often allow for adjustments based upon historical data. In regard to these adjustments, which of the following is true?

It is possible for a guest who sent-in an advance deposit to be walked to another hotel, despite the fact that the room had been paid for.

In regards to a property's cancellation policy, which of the following is true?

The number of nonguaranteed reservations in an adjusted room count calculation generally becomes a moot point for those calculations made after 6pm.

All advance deposit reservations are considered guaranteed for the most part, but not all guaranteed reservations are advance deposit.

Regarding overbooking:

Adjusted room counts are re-calculated several times thorough the day. This increases their overall accuracy.

A room placed out-of-order is generally repairable within a relatively short time. A room placed out-of-inventory usually takes longer to repair.

Room availability forecasts often allow for adjustments based upon historical data. In regard to these adjustments, which of the following is true?

The no-show factor for reservations fluctuates with the:

Understays and overstays, though opposite in definition, actually affect the number of rooms available for sale in the same manner; they each increase rooms available by the number of rooms understaying or overstaying.

By their very nature, guaranteed reservations (including advance deposit reservations) have no time limit on them. Guaranteed reservation guests arriving as late as 2am (or even later) should still expect to find their room. After all, that is one of the key reasons for guaranteeing the reservation.

The daily accuracy of reservation forecasts can be improved by making hourly adjustments, just as the monthly forecast can be improved by making weekly adjustments.

Assume that a given property has 300 rooms. After accounting for the day's departures and arrivals, 100 rooms remain unsold. Of these 100 rooms available, 50 rooms cannot be sold because they are out-of-inventory. In this case, the forecasted occupancy percentage would be:

A guest who remains a day beyond the originally scheduled departure date is a(an):

A computerized reservation system tracks reservation counts by room type rather than by an actual room number (like "room number 2137").

Regarding the "quality"of the reservation, rank the following from highest (best) quality tolowest worst) quality.1. 4pm or 6pm reservation2. Corporate or credit card guarantee3. Advance deposit reservationRank from highest ________ middlest ________ to lowest ________.

A guest remaining in the hotel at least one day past his originally scheduled departure is known as a(n):

Out-of-inventory rooms do not affect the room availability count, while out-of-order rooms do affect the room availability count.