Exam 11: Workplace Interactions

Darnelle is conducting an annual evaluation of his employee Clarissa, and he must tell her that she is not getting a raise this year. The best way for Darnelle to start out would be to:

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Question 1

Correct Answer:

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Though her new office didn't have a formal dress code, Cassie's coworkers laughed when they told her about how the person who previously held her position always wore jeans to work. This is an example of:

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Question 2

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Consider the issue of face threat. What are some instances when you have tried to present positive or negative face in the workplace or a school setting? How was that presentation threatened? What was your response?

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Question 3

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In the workplace, I have definitely experienced instances where I have tried to present positive or negative face. For example, when I was working on a team project and I disagreed with a colleague's approach, I tried to present my negative face by expressing my concerns in a respectful manner. However, my presentation of negative face was threatened when my colleague became defensive and dismissive of my input. In response, I tried to salvage the situation by emphasizing that my intention was not to undermine their ideas, but rather to contribute to the overall success of the project.

On the other hand, I have also tried to present positive face in the workplace by being supportive and accommodating to my coworkers' needs. However, there have been instances where my presentation of positive face was threatened when I was unable to meet a deadline or deliver on a promise. In these situations, I responded by taking responsibility for my actions and offering a sincere apology, while also taking steps to rectify the situation and prevent it from happening again in the future.

In a school setting, I have also encountered similar experiences. For example, when I was working on a group project and felt that my ideas were being overlooked, I tried to present my negative face by expressing my frustration to my group members. However, my presentation of negative face was threatened when my group members became defensive and dismissive of my concerns. In response, I tried to reframe my concerns as constructive feedback and offered to work together to find a solution that would benefit the entire group.

Overall, I have learned that presenting positive or negative face in the workplace or school setting can be challenging, especially when it is threatened by the reactions of others. In these situations, I have found that open communication, empathy, and a willingness to find common ground are key in preserving face and maintaining positive relationships with others.

Stories, humor, and jargon together help to define:

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Question 4

When delivering bad news in the workplace, it is best to:

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Question 5

Though some workplace hierarchies may be more rigid and extensive than others, most work environments have some form of hierarchical structure.

(True/False)

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Question 6

Which of the following would be part of an effective bad-news message in the workplace?

(Multiple Choice)

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Question 7

When he gets to work, Andy reports to Letitia. She gives him his tasks for the day, and at the end of the day, she checks his work to ensure its quality. Andy is Letitia's:

(Multiple Choice)

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Question 8

Teamwork is most effective when it is face-to-face. Teams that are geographically separate are less effective and develop fewer interpersonal relationships.

(True/False)

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Question 9

In a workplace environment, indirect messages are best used to communicate important information or when giving instructions.

(True/False)

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Question 10

A clearer, and possibly more rigid, hierarchy is generally found in a workplace with a:

(Multiple Choice)

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Question 11

While negative face threat is inevitable and understandable in many workplace relationships, positive face threat is often malicious and rarely serves a useful role in a work environment.

(True/False)

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Question 12

Tensions between in-groups and out-groups in the workplace:

(Multiple Choice)

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Question 13

Olga's assistant, May, is working on a new, exciting project she's been assigned when Olga asks her to call some clients and get their support for a new ad campaign. May hates calling clients, but she must put aside her project and make the calls. For May, this is:

(Multiple Choice)

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Question 14

Which of the following is an example of positive face threat?

(Multiple Choice)

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Question 15

Describe some specific situations in which a company might use decision-making teams, division of labor, employee strengths, and sheer capacity to get a job done. Do you think one type of team is generally superior to the others? Why or why not?

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Question 16

As part of the marketing group, Leslie has trouble getting information from the production group because they are resentful due to their perception that they do all the work while the marketing group reaps the rewards. With respect to the production group, Leslie is:

(Multiple Choice)

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Question 17

A large warehouse handling a high quantity of orders would most likely use:

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Question 18

Though it is acceptable among friends in the workplace, humor should be used sparingly among superiors and subordinates in work settings because it often causes misunderstandings.

(True/False)

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Question 19

Barbara, the owner of a bakery, received an order for a very intricate wedding cake with delicate details, and she needs to assign a team for the order. In deciding who will work on the cake, Barbara will likely have to:

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Question 20

Showing 1 - 20 of 20

Darnelle is conducting an annual evaluation of his employee Clarissa, and he must tell her that she is not getting a raise this year. The best way for Darnelle to start out would be to:

Though her new office didn't have a formal dress code, Cassie's coworkers laughed when they told her about how the person who previously held her position always wore jeans to work. This is an example of:

Consider the issue of face threat. What are some instances when you have tried to present positive or negative face in the workplace or a school setting? How was that presentation threatened? What was your response?

Stories, humor, and jargon together help to define:

When delivering bad news in the workplace, it is best to:

Though some workplace hierarchies may be more rigid and extensive than others, most work environments have some form of hierarchical structure.

Which of the following would be part of an effective bad-news message in the workplace?

When he gets to work, Andy reports to Letitia. She gives him his tasks for the day, and at the end of the day, she checks his work to ensure its quality. Andy is Letitia's:

Teamwork is most effective when it is face-to-face. Teams that are geographically separate are less effective and develop fewer interpersonal relationships.

In a workplace environment, indirect messages are best used to communicate important information or when giving instructions.

A clearer, and possibly more rigid, hierarchy is generally found in a workplace with a:

While negative face threat is inevitable and understandable in many workplace relationships, positive face threat is often malicious and rarely serves a useful role in a work environment.

Tensions between in-groups and out-groups in the workplace:

Olga's assistant, May, is working on a new, exciting project she's been assigned when Olga asks her to call some clients and get their support for a new ad campaign. May hates calling clients, but she must put aside her project and make the calls. For May, this is:

Which of the following is an example of positive face threat?

Describe some specific situations in which a company might use decision-making teams, division of labor, employee strengths, and sheer capacity to get a job done. Do you think one type of team is generally superior to the others? Why or why not?

As part of the marketing group, Leslie has trouble getting information from the production group because they are resentful due to their perception that they do all the work while the marketing group reaps the rewards. With respect to the production group, Leslie is:

A large warehouse handling a high quantity of orders would most likely use:

Though it is acceptable among friends in the workplace, humor should be used sparingly among superiors and subordinates in work settings because it often causes misunderstandings.

Barbara, the owner of a bakery, received an order for a very intricate wedding cake with delicate details, and she needs to assign a team for the order. In deciding who will work on the cake, Barbara will likely have to:

Interpersonal Communication Overview

Identity and the Self

Individual and Intercultural Motivations

Verbal Messages

Listening

Nonverbal Messages and Perception

Maintaining Our Changing Relationships

Relational Difficulties

Romantic Relationships

Families

Filters