Exam 18: Operational Procedures and Communications Methods

A chain of custody is best described as which of the following?

You have gathered the required symptoms and developed a hypothesis you think can fix the problem. Your client disagrees, however, and believes that you should follow its route to fixing the problem. What should you do to achieve the best possible outcome?

If a cable is loose, has bent pins, and has a dry, brittle, or cracked exterior, replacing it is the best option.

A technician should always ______ for potential causes of the problems, such as interference sources, power problems, and user error.

To become a successful troubleshooter, you need to avoid the client interview and believe in your own technical expertise.

Before anything is changed, a technician must first record the ______.

Match the following terms with their description: -Computer-compatible vacuum cleaner

Windows generates several log files during routine use, and these files can be viewed with the Windows magnifier.

Which of the following types of failures can be considered specific symptoms to a problem? (Choose all that apply.)

The proper type of fire extinguisher for electrical fires is a Class C extinguisher.

Match the following terms with their description: -Point of failure

Match the following terms with their description: -Hypothesis

Which of the following facts must be gathered during the initial client interview? (Choose all that apply.)

Which of the following are likely to be considered incidents requiring an appropriate official response and documentation?

For a technician, troubleshooting is the art to quickly and accurately determine what is wrong with a customer's system.

Match the following terms with their description: -Subsystem

A vacuum cleaner can be used as an alternative to compressed air whenever possible, especially when working at the client's site.

Which set of keys can be pressed to display a list of the most complete information about programs and subroutines in memory?

The reason you should not open CRT monitors and power supplies is

A system that cannot start or shuts down with no error message could potentially be a victim of ______? (Choose all that apply.)