Question 1

Match the following diagnostic and repair tools:
-MSConfig

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). 
A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). B

Question 2

Match the command with its use.
-Bootcfg

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. C

Question 3

One of the two ways to repair a missing BOOTMGR file would be to:

Accepted Answer

A)  Press Ctrl+Alt+Del and restart the system. 
B)  Type the command bootrec/fixboot after using System Recovery. 
C)  Type the command fixmbr using system restore. 
D)  Use only System Restore. 
A)  Press Ctrl+Alt+Del and restart the system. 
B)  Type the command bootrec/fixboot after using System Recovery. 
C)  Type the command fixmbr using system restore. 
D)  Use only System Restore. B

Question 4

Antistatic mats and wrist straps prevent______, which can damage parts and systems.

Accepted Answer

A)  Corrosion 
B)  ESD 
C)  X-rays 
D)  Heat 
A)  Corrosion 
B)  ESD 
C)  X-rays 
D)  Heat

Question 5

Match the command with its use.
-Listsvc

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 6

Booting to the Windows Vista DVD and booting to a special partition on the hard drive that has WinRE installed are the only two ways to access WinRE.

Accepted Answer

A) True 
 B)False

Question 7

A ______ is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components.

Accepted Answer

A)  Display system 
B)  Program 
C)  Subsystem 
D)  Firmware system 
A)  Display system 
B)  Program 
C)  Subsystem 
D)  Firmware system

Question 8

Match the command with its use.
-Copy

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 9

If the system cannot find the NTDETECT.com file and cannot boot, you can boot to the installation CD and copy the NTDETECT.com file directly from the I386 folder.

Accepted Answer

A) True 
 B)False

Question 10

Match the command with its use.
-Disable

Accepted Answer

A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network. 
A)  Can change a file/folder read/write and archive bit. 
B)  Executes commands as specified in an associated text file. 
C)  Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini. 
D)  Checks a disk and displays a status report. Use the /r option to repair bad sectors. 
E)  Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.

Question 11

Which one of the following would generally not cause a system lockup?

Accepted Answer

A)  Invalid working directory 
B)  Corrupted or outdated display, mouse, or DirectX drivers 
C)  Overheating 
D)  Memory configuration problems in the BIOS 
A)  Invalid working directory 
B)  Corrupted or outdated display, mouse, or DirectX drivers 
C)  Overheating 
D)  Memory configuration problems in the BIOS

Question 12

When a stop error/BSOD occurs, by default Windows 7 writes the debugging information to the hard drive in a file called ___________.

Accepted Answer

A)  memory.dmp 
B)  kernel.exe 
C)  NToskrnl.exe 
D)  bootloader 
A)  memory.dmp 
B)  kernel.exe 
C)  NToskrnl.exe 
D)  bootloader

Question 13

Match the following diagnostic and repair tools:
-Defrag

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). 
A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 14

Fixboot is a command that formats a disk with options for file system and quick format.

Accepted Answer

A) True 
 B)False

Question 15

Which of these Recovery Console commands would you use as a technician to check disk status?

Accepted Answer

A)  Bootcfg 
B)  Chkdsk 
C)  Diskpart 
D)  Chdir 
A)  Bootcfg 
B)  Chkdsk 
C)  Diskpart 
D)  Chdir

Question 16

Match the following diagnostic and repair tools:
-Event Viewer

Accepted Answer

A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user). 
A)  System File Checker is used to check system files and replace damaged
or invalid files with the correct versions. 
B)  System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs. 
C)  Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space. 
D)  Registers or unregisters DLL files and ActiveX components. 
E)  Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).

Question 17

The last known good configuration startup option starts a system with a minimal set of drivers but loads a command prompt instead of Windows GUI.

Accepted Answer

A) True 
 B)False

Question 18

Windows Vista's Backup Status and Configuration has the capability to back up an image of your system.

Accepted Answer

A) True 
 B)False

Question 19

Windows will not start after a technician has upgraded a new device driver. Which of the following makes sense for a next step in the troubleshooting process?

Accepted Answer

A)  Reboot in normal mode and let Plug and Play work through the problem. 
B)  Use the Recovery Console with the fixboot option. 
C)  Reboot in Safe Mode and use rollback feature in Device Manager. 
D)  Turn off the machine and physically uninstall the device. Then reboot. 
A)  Reboot in normal mode and let Plug and Play work through the problem. 
B)  Use the Recovery Console with the fixboot option. 
C)  Reboot in Safe Mode and use rollback feature in Device Manager. 
D)  Turn off the machine and physically uninstall the device. Then reboot.

Question 20

Match the following:
-Device Manager

Accepted Answer

A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer 
A)  A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface 
B)  A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field 
C)  A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003 
D)  A diagnostic mode of a computer operating system that has reduced functionality 
E)  Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer

Match the following diagnostic and repair tools: -MSConfig

Match the command with its use. -Bootcfg

One of the two ways to repair a missing BOOTMGR file would be to:

Antistatic mats and wrist straps prevent______, which can damage parts and systems.

Match the command with its use. -Listsvc

Booting to the Windows Vista DVD and booting to a special partition on the hard drive that has WinRE installed are the only two ways to access WinRE.

A ______ is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components.

Match the command with its use. -Copy

If the system cannot find the NTDETECT.com file and cannot boot, you can boot to the installation CD and copy the NTDETECT.com file directly from the I386 folder.

Match the command with its use. -Disable

Which one of the following would generally not cause a system lockup?

When a stop error/BSOD occurs, by default Windows 7 writes the debugging information to the hard drive in a file called ___________.

Match the following diagnostic and repair tools: -Defrag

Fixboot is a command that formats a disk with options for file system and quick format.

Which of these Recovery Console commands would you use as a technician to check disk status?

Match the following diagnostic and repair tools: -Event Viewer

The last known good configuration startup option starts a system with a minimal set of drivers but loads a command prompt instead of Windows GUI.

Windows Vista's Backup Status and Configuration has the capability to back up an image of your system.

Windows will not start after a technician has upgraded a new device driver. Which of the following makes sense for a next step in the troubleshooting process?

Match the following: -Device Manager

Technician Essentials and PC Anatomy

Motherboards and Processors

BIOS

Power Supplies and System Cooling

Ram

I/O and Input Ports and Devices

Video Displays and Video Cards

Customized PCs and Multimedia Devices

Laptop and Notebook Computers

Mobile Devices

Printers

Storage Devices

Installing and Upgrading Windows

Using and Managing Windows

Networking

Security

Operational Procedures and Communications Methods

Filters

Exam 15: Troubleshooting and Maintaining Windows

Match the following diagnostic and repair tools: -MSConfig

Match the command with its use. -Bootcfg

One of the two ways to repair a missing BOOTMGR file would be to:

Antistatic mats and wrist straps prevent______, which can damage parts and systems.

Match the command with its use. -Listsvc

Booting to the Windows Vista DVD and booting to a special partition on the hard drive that has WinRE installed are the only two ways to access WinRE.

A ______ is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components.

Match the command with its use. -Copy

If the system cannot find the NTDETECT.com file and cannot boot, you can boot to the installation CD and copy the NTDETECT.com file directly from the I386 folder.

Match the command with its use. -Disable

Which one of the following would generally not cause a system lockup?

When a stop error/BSOD occurs, by default Windows 7 writes the debugging information to the hard drive in a file called ___________.

Match the following diagnostic and repair tools: -Defrag

Fixboot is a command that formats a disk with options for file system and quick format.

Which of these Recovery Console commands would you use as a technician to check disk status?

Match the following diagnostic and repair tools: -Event Viewer

The last known good configuration startup option starts a system with a minimal set of drivers but loads a command prompt instead of Windows GUI.

Windows Vista's Backup Status and Configuration has the capability to back up an image of your system.

Windows will not start after a technician has upgraded a new device driver. Which of the following makes sense for a next step in the troubleshooting process?

Match the following: -Device Manager

Technician Essentials and PC Anatomy

Motherboards and Processors

BIOS

Power Supplies and System Cooling

Ram

I/O and Input Ports and Devices

Video Displays and Video Cards

Customized PCs and Multimedia Devices

Laptop and Notebook Computers

Mobile Devices

Printers

Storage Devices

Installing and Upgrading Windows

Using and Managing Windows

Networking

Security

Operational Procedures and Communications Methods

Filters