Question 1

One important characteristic of nonverbal communication is that it can convey lots of information in an instant.

Accepted Answer

A) True 
 B)False  True

Question 2

Although it used to be an important factor, personal appearance now has little to do with success in the workplace.

Accepted Answer

A) True 
 B)False  False

Question 3

Meeting minutes should generally include

Accepted Answer

A)  a list of those present for the meeting. 
B)  the times the meeting started and ended. 
C)  descriptions of all major decisions reached at the meeting. 
D)  all of the above 
A)  a list of those present for the meeting. 
B)  the times the meeting started and ended. 
C)  descriptions of all major decisions reached at the meeting. 
D)  all of the above D

Question 4

Convincing others of your viewpoint depends on showing that you understand their point of view.

Accepted Answer

A) True 
 B)False

Question 5

To collaborate effectively on team messages, you should concentrate on

Accepted Answer

A)  pointing out as many typos, misspellings, and grammatical errors as possible. 
B)  achieving team objectives rather than individual preferences and priorities. 
C)  making other team members feel good. 
D)  doing all of the above. 
A)  pointing out as many typos, misspellings, and grammatical errors as possible. 
B)  achieving team objectives rather than individual preferences and priorities. 
C)  making other team members feel good. 
D)  doing all of the above.

Question 6

Which of the following is a valid claim when it comes to using the telephone to conduct business?

Accepted Answer

A)  When using the telephone and voice mail, you lose a great deal of the visual richness that accompanies face-to-face conversation. 
B)  Your attitude and tone of voice can effectively convey your confidence and professionalism. 
C)  When you place phone calls, plan ahead so you'll be ready with relevant questions or information. 
D)  All of the above are valid. 
A)  When using the telephone and voice mail, you lose a great deal of the visual richness that accompanies face-to-face conversation. 
B)  Your attitude and tone of voice can effectively convey your confidence and professionalism. 
C)  When you place phone calls, plan ahead so you'll be ready with relevant questions or information. 
D)  All of the above are valid.

Question 7

Most people find it much more difficult to __________ other people with nonverbal signals than with words.

Accepted Answer

The answer of Most people find it much more difficult...

Question 8

Nonverbal communication can

Accepted Answer

A)  complement verbal language. 
B)  reveal truth. 
C)  convey a great deal of information in an instant. 
D)  do all of the above. 
A)  complement verbal language. 
B)  reveal truth. 
C)  convey a great deal of information in an instant. 
D)  do all of the above.

Question 9

Most companies now allow their employees to use cell phones in meetings.

Accepted Answer

A) True 
 B)False

Question 10

____________________ ____________________ are "virtual offices" that give everyone on a team access to the same set of resources.

Accepted Answer

The answer of ____________________ ____________________ are "virtual offices" that give...

Question 11

A common mistake in holding meetings is

Accepted Answer

A)  sticking too closely to the agenda. 
B)  not inviting enough participants. 
C)  circulating the agenda too far in advance. 
D)  not having an agenda. 
A)  sticking too closely to the agenda. 
B)  not inviting enough participants. 
C)  circulating the agenda too far in advance. 
D)  not having an agenda.

Question 12

When answering a business phone call, it is not necessary to smile since the caller cannot see your facial expressions.

Accepted Answer

A) True 
 B)False

Question 13

Action-oriented listeners tend to focus on the personal characteristics of the speaker.

Accepted Answer

A) True 
 B)False

Question 14

When introducing yourself in a business context, it is a good idea to provide a brief description of your _____________________ in the company.

Accepted Answer

The answer of When introducing yourself in a business context,...

One important characteristic of nonverbal communication is that it can convey lots of information in an instant.

Although it used to be an important factor, personal appearance now has little to do with success in the workplace.

Meeting minutes should generally include

Convincing others of your viewpoint depends on showing that you understand their point of view.

To collaborate effectively on team messages, you should concentrate on

Which of the following is a valid claim when it comes to using the telephone to conduct business?

Most people find it much more difficult to __________ other people with nonverbal signals than with words.

Nonverbal communication can

Most companies now allow their employees to use cell phones in meetings.

are "virtual offices" that give everyone on a team access to the same set of resources.

A common mistake in holding meetings is

When answering a business phone call, it is not necessary to smile since the caller cannot see your facial expressions.

Action-oriented listeners tend to focus on the personal characteristics of the speaker.

When introducing yourself in a business context, it is a good idea to provide a brief description of your _____________________ in the company.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Creating and Delivering Online and Oral Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Format, Layout of Business Documents, Applying and Interviewing for Employment

Filters

Exam 2: Communicating in Teams and Mastering Nonverbal Communication Skills

One important characteristic of nonverbal communication is that it can convey lots of information in an instant.

Although it used to be an important factor, personal appearance now has little to do with success in the workplace.

Meeting minutes should generally include

Convincing others of your viewpoint depends on showing that you understand their point of view.

To collaborate effectively on team messages, you should concentrate on

Which of the following is a valid claim when it comes to using the telephone to conduct business?

Most people find it much more difficult to __________ other people with nonverbal signals than with words.

Nonverbal communication can

Most companies now allow their employees to use cell phones in meetings.

____________________ ____________________ are "virtual offices" that give everyone on a team access to the same set of resources.

A common mistake in holding meetings is

When answering a business phone call, it is not necessary to smile since the caller cannot see your facial expressions.

Action-oriented listeners tend to focus on the personal characteristics of the speaker.

When introducing yourself in a business context, it is a good idea to provide a brief description of your _____________________ in the company.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Creating and Delivering Online and Oral Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Format, Layout of Business Documents, Applying and Interviewing for Employment

Filters

are "virtual offices" that give everyone on a team access to the same set of resources.