Question 1

How would you compare and contrast issues that lead to organisational, group or individual conflicts?

Accepted Answer

Managing conflict requires one to differ

Question 2

Which factor below does not represent an external change factor?

Accepted Answer

A)  Regulations 
B)  Politics 
C)  Competition 
D)  Technology 
A)  Regulations 
B)  Politics 
C)  Competition 
D)  Technology

Question 3

To achieve a compromise, individuals involved in conflict need to:

Accepted Answer

A)  avoid obvious disagreements. 
B)  give up something of value. 
C)  be open and trust each other. 
D)  dominate the other person. 
A)  avoid obvious disagreements. 
B)  give up something of value. 
C)  be open and trust each other. 
D)  dominate the other person.

Question 4

How can you differentiate between functional and dysfunctional conflict? Describe the responses of people to each type of conflict.

Accepted Answer

In addition to defining the tw

Question 5

Emotionally based relationship conflict and task focused conflict generally detract from organisational performance.

Accepted Answer

A) True 
 B)False

Question 6

What internal and external factors leading to a need for change should be tracked by managers?

Accepted Answer

Effective managers monitor the progress

Question 7

Strong conflict is mostly generated amongst very mature adults who work in top management with high knowledge and skill levels.

Accepted Answer

A) True 
 B)False

Question 8

A traditional style of dealing with conflict in a democratic society is:

Accepted Answer

A)  avoidance. 
B)  compromise. 
C)  smoothing collaboration. 
D)  forcing. 
A)  avoidance. 
B)  compromise. 
C)  smoothing collaboration. 
D)  forcing.

Question 9

To change the status quo to another condition, driving forces can be ____________ and restraining forces _______________.

Accepted Answer

A)  increased/decreased 
B)  decreased/increased 
C)  increased/increased 
D)  decreased/decreased 
A)  increased/decreased 
B)  decreased/increased 
C)  increased/increased 
D)  decreased/decreased

Question 10

Collaboration is said to be the best conflict management style:

Accepted Answer

A)  to gain consensus and commitment. 
B)  in emergencies. 
C)  to build relationships for the future. 
D)  when a problem is minor. 
A)  to gain consensus and commitment. 
B)  in emergencies. 
C)  to build relationships for the future. 
D)  when a problem is minor.

Question 11

What can a manager do to overcome employees' resistance to change? Describe why resistance to change is common and give six approaches to overcoming resistance.

Accepted Answer

Having listed four to six reasons why em

Question 12

There are several techniques for resolving conflict. Which is not one of these techniques?

Accepted Answer

A)  Smoothing. 
B)  Expansion of resources. 
C)  Forcing. 
D)  Bureaucratic authority. 
A)  Smoothing. 
B)  Expansion of resources. 
C)  Forcing. 
D)  Bureaucratic authority.

Question 13

Bartol lists several reasons why individuals might resist change in the organisation. Which reason below is not correct?

Accepted Answer

A)  The amount of misunderstanding and lack of trust that exists 
B)  The tolerance for change that the individual has 
C)  How strongly the individual feels his or her self-interests are affected 
D)  The individual's ability to accept changes that are political or philosophical in nature 
A)  The amount of misunderstanding and lack of trust that exists 
B)  The tolerance for change that the individual has 
C)  How strongly the individual feels his or her self-interests are affected 
D)  The individual's ability to accept changes that are political or philosophical in nature

Question 14

There are five major styles of conflict management that managers can adopt. Which of the following is not one of them?

Accepted Answer

A)  Forcing 
B)  Collaborating 
C)  Compromising 
D)  Stimulating 
A)  Forcing 
B)  Collaborating 
C)  Compromising 
D)  Stimulating

Question 15

What do you consider to be the five main causes of conflict in an organisation? Justify your selected causes.

Accepted Answer

The text provides a list of fifteen pote

Question 16

Functional conflict:

Accepted Answer

A)  should always be present in organisation. 
B)  can enhance and benefit organisational performance. 
C)  is essential for a successful organisation. 
D)  All of the given answers are correct 
A)  should always be present in organisation. 
B)  can enhance and benefit organisational performance. 
C)  is essential for a successful organisation. 
D)  All of the given answers are correct

Question 17

To have a system for progress measurement in place is important when an organisation wants to monitor whether it achieved its strategic goals and objectives. Which communication tool is not a part of tracking changes?

Accepted Answer

A)  History 
B)  Feedback by management and employees 
C)  Company's intranet 
D)  Notice boards 
A)  History 
B)  Feedback by management and employees 
C)  Company's intranet 
D)  Notice boards

Question 18

A good manager is also a good leader who understands and anticipates the underlying reasons for resistance to change and acts pro-actively.

Accepted Answer

A) True 
 B)False

Question 19

Conflict can be constructive or destructive for an organisation. Which of the following is not a destructive consequence of conflict?

Accepted Answer

A)  Individuals or groups become hostile to the organisation. 
B)  Information and resources are withheld from management. 
C)  Problems are highlighted. 
D)  Projects are delayed. 
A)  Individuals or groups become hostile to the organisation. 
B)  Information and resources are withheld from management. 
C)  Problems are highlighted. 
D)  Projects are delayed.

Question 20

In order, what are the eight steps involved in the change cycle?

Accepted Answer

Following a general overview o

How would you compare and contrast issues that lead to organisational, group or individual conflicts?

Which factor below does not represent an external change factor?

To achieve a compromise, individuals involved in conflict need to:

How can you differentiate between functional and dysfunctional conflict? Describe the responses of people to each type of conflict.

Emotionally based relationship conflict and task focused conflict generally detract from organisational performance.

What internal and external factors leading to a need for change should be tracked by managers?

Strong conflict is mostly generated amongst very mature adults who work in top management with high knowledge and skill levels.

A traditional style of dealing with conflict in a democratic society is:

To change the status quo to another condition, driving forces can be and restraining forces ___.

Collaboration is said to be the best conflict management style:

What can a manager do to overcome employees' resistance to change? Describe why resistance to change is common and give six approaches to overcoming resistance.

There are several techniques for resolving conflict. Which is not one of these techniques?

Bartol lists several reasons why individuals might resist change in the organisation. Which reason below is not correct?

There are five major styles of conflict management that managers can adopt. Which of the following is not one of them?

What do you consider to be the five main causes of conflict in an organisation? Justify your selected causes.

Functional conflict:

To have a system for progress measurement in place is important when an organisation wants to monitor whether it achieved its strategic goals and objectives. Which communication tool is not a part of tracking changes?

A good manager is also a good leader who understands and anticipates the underlying reasons for resistance to change and acts pro-actively.

Conflict can be constructive or destructive for an organisation. Which of the following is not a destructive consequence of conflict?

In order, what are the eight steps involved in the change cycle?

The Challenge of Management

Pioneering Ideas in Management

Internal External Environments

Social Responsibility and Ethics

Managerial Decision Making

Establishing Goals, Plans and Strategies

Fostering Innovation

Strategic Organisation Structure and Design

Human Resource Management

Motivation

Leadership

Communication

Groups and Teams

Controlling the Organisation

Operations Management

International Management

The Regional Context

Filters

Exam 7: Managing Change and Conflict

How would you compare and contrast issues that lead to organisational, group or individual conflicts?

Which factor below does not represent an external change factor?

To achieve a compromise, individuals involved in conflict need to:

How can you differentiate between functional and dysfunctional conflict? Describe the responses of people to each type of conflict.

Emotionally based relationship conflict and task focused conflict generally detract from organisational performance.

What internal and external factors leading to a need for change should be tracked by managers?

Strong conflict is mostly generated amongst very mature adults who work in top management with high knowledge and skill levels.

A traditional style of dealing with conflict in a democratic society is:

To change the status quo to another condition, driving forces can be ____________ and restraining forces _______________.

Collaboration is said to be the best conflict management style:

What can a manager do to overcome employees' resistance to change? Describe why resistance to change is common and give six approaches to overcoming resistance.

There are several techniques for resolving conflict. Which is not one of these techniques?

Bartol lists several reasons why individuals might resist change in the organisation. Which reason below is not correct?

There are five major styles of conflict management that managers can adopt. Which of the following is not one of them?

What do you consider to be the five main causes of conflict in an organisation? Justify your selected causes.

Functional conflict:

To have a system for progress measurement in place is important when an organisation wants to monitor whether it achieved its strategic goals and objectives. Which communication tool is not a part of tracking changes?

A good manager is also a good leader who understands and anticipates the underlying reasons for resistance to change and acts pro-actively.

Conflict can be constructive or destructive for an organisation. Which of the following is not a destructive consequence of conflict?

In order, what are the eight steps involved in the change cycle?

The Challenge of Management

Pioneering Ideas in Management

Internal External Environments

Social Responsibility and Ethics

Managerial Decision Making

Establishing Goals, Plans and Strategies

Fostering Innovation

Strategic Organisation Structure and Design

Human Resource Management

Motivation

Leadership

Communication

Groups and Teams

Controlling the Organisation

Operations Management

International Management

The Regional Context

Filters

To change the status quo to another condition, driving forces can be and restraining forces ___.