Exam 15: Controlling the Organisation

Managers must assess control systems continually to ensure that they get the required results, and to ensure that some aspects do not become dysfunctional. According to Bartol, the four major dysfunctional side effects are behavioural displacement, game playing, operating delays and employee inflexibility.

Bartol suggests that control is dynamic and that the manager must therefore check standards to ensure that they, and the related performance measures, are still relevant. In doing so, managers may discover that:

Which of the following is NOT considered to be part of the controlling function of management?

When employees waste company resources by taking equipment or materials, this is most likely to be a manifestation of goal incongruence.

Market controls are primarily aimed at controlling:

What four principal conditions do managers need to consider when deciding what to control and what are the alternatives to control?

Which of the following answers is NOT correct? Clan controls use ______ to regulate employee behaviour.

The ______________ approach to controls argues that managers need to consider controls mainly in those areas in which they depend on others for resources necessary to reach organisational goals.

The basic managerial approach to controls that rely on regulation through such mechanisms as rules, policies, schedules and reward systems is known as:

The bureaucratic controls are aimed primarily at controlling:

The best managerial approach to control major innovative efforts is a combination of heavy reliance on _____________ control with the use of some carefully considered ______________ controls.

Standards that are set in the control process serve a number of major purposes related to employee behaviours. Which statement below is NOT correct?

Check with the text and the internet - what are the implications of overcontrol and undercontrol?

For effectiveness, strategic, tactical and operational control levels must clearly be:

Goal incongruence is defined as a condition in which there are major incompatibilities between the goals of:

Concurrent controls are those controls which focus primarily on the regulation of:

What are the essential characteristics that differentiate bureaucratic control from clan control?

Feedback controls are those controls which focus primarily on the regulation of:

Regardless of the type of control to be used (e.g. timing, multiple), there are three managerial approaches to how control will be exercised. The three are bureaucratic rules, clan control, and:

When clan controls are used, there is a greater emphasis on: