Question 1

O'Connor & Fiol identified the characteristics of formal and informal authority figures that make desirable sponsors effective change agents.

Accepted Answer

A) True 
 B)False

Question 2

Which of Kotter and Schlesinger's strategies for overcoming resistance to change may include provisions for training as well as for proper equipment and materials?

Accepted Answer

A)  Education and communication. 
B)  Facilitation and support. 
C)  Explicit and implicit coercion. 
D)  Negotiation and agreement. 
A)  Education and communication. 
B)  Facilitation and support. 
C)  Explicit and implicit coercion. 
D)  Negotiation and agreement.

Question 3

According to the conflict and performance dual curve perspective, an employee affected by a high level of task and process conflict and high level of relationship conflict is at their lowest performance level.

Accepted Answer

A) True 
 B)False

Question 4

The path of Intergroup Training does not include as one of its steps:

Accepted Answer

A)  conflicting groups come together to explore each other's perceptions and relationships. 
B)  groups separate to discuss and list perceptions of both groups. 
C)  groups reassemble and a spokesperson from each group reports their group's perceptions. 
D)  all three groups describe the correct pathway. 
A)  conflicting groups come together to explore each other's perceptions and relationships. 
B)  groups separate to discuss and list perceptions of both groups. 
C)  groups reassemble and a spokesperson from each group reports their group's perceptions. 
D)  all three groups describe the correct pathway.

Question 5

The last step in the change cycle should be:

Accepted Answer

A)  implementation of the changes decided upon. 
B)  evaluation of the changes against desired outcomes. 
C)  the selection of the most appropriate alternative change. 
D)  reaching the desired outcome. 
A)  implementation of the changes decided upon. 
B)  evaluation of the changes against desired outcomes. 
C)  the selection of the most appropriate alternative change. 
D)  reaching the desired outcome.

Question 6

Perceived difference resulting in some form of mutual opposition is called:

Accepted Answer

A)  change 
B)  competition 
C)  conflict 
D)  stress 
A)  change 
B)  competition 
C)  conflict 
D)  stress

Question 7

The effective organisational change process is cyclical in nature. The first step in the cycle is:

Accepted Answer

A)  identifying the opportunity for change. 
B)  identifying the need for change. 
C)  identifying that the organisation has a performance gap. 
D)  senior management deciding that change is necessary. 
A)  identifying the opportunity for change. 
B)  identifying the need for change. 
C)  identifying that the organisation has a performance gap. 
D)  senior management deciding that change is necessary.

Question 8

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they recommend when the initiators do not have all the information they need to design the change?

Accepted Answer

A)  Participation and involvement. 
B)  Manipulation and cooptation. 
C)  Education and communication. 
D)  Facilitation and support. 
A)  Participation and involvement. 
B)  Manipulation and cooptation. 
C)  Education and communication. 
D)  Facilitation and support.

Question 9

Dysfunctional conflict between groups causes changes within groups which behavioural scientists have identified as being fairly predictable. Among these changes are:

Accepted Answer

A)  group members are likely to argue amongst themselves. 
B)  the group becomes tightly knit and cohesive. 
C)  the group will become insecure. 
D)  group members will seek to find another group not experiencing conflict. 
A)  group members are likely to argue amongst themselves. 
B)  the group becomes tightly knit and cohesive. 
C)  the group will become insecure. 
D)  group members will seek to find another group not experiencing conflict.

Question 10

Very low conflict levels may be an indicator to management that with a lack of new ideas no problems have arisen.

Accepted Answer

A) True 
 B)False

Question 11

Two risky techniques a manager might use to resolve conflict are:

Accepted Answer

A)  confrontation and negotiation. 
B)  smoothing and communication. 
C)  problem solving and accommodation. 
D)  avoidance and collaboration. 
A)  confrontation and negotiation. 
B)  smoothing and communication. 
C)  problem solving and accommodation. 
D)  avoidance and collaboration.

Question 12

A situation where the degree of conflict will be strongest is when:

Accepted Answer

A)  the organisation gives workers autonomy to determine their own work procedures. 
B)  the organisation is highly structured. 
C)  the organisation is very informal. 
D)  the organisation involves high technology. 
A)  the organisation gives workers autonomy to determine their own work procedures. 
B)  the organisation is highly structured. 
C)  the organisation is very informal. 
D)  the organisation involves high technology.

Question 13

Dysfunctional conflict:

Accepted Answer

A)  should always be minimised. 
B)  is appropriate in some situations. 
C)  should be stimulated by management. 
D)  is welcomed by management. 
A)  should always be minimised. 
B)  is appropriate in some situations. 
C)  should be stimulated by management. 
D)  is welcomed by management.

Question 14

Education and communication, as well as participation and involvement, fit into the Lewin model for overcoming resistance to change at the:

Accepted Answer

A)  unfreezing step. 
B)  implementation step. 
C)  preparatory step. 
D)  initialisation step. 
A)  unfreezing step. 
B)  implementation step. 
C)  preparatory step. 
D)  initialisation step.

Question 15

Which statement below is not correct? Changes occurring during intergroup conflict are:

Accepted Answer

A)  pride develops and there are signs of we feelings. 
B)  intergroup communication increases. 
C)  members tend to see other groups as enemies not neutral objects. 
D)  members feel superior, overestimating their own strength. 
A)  pride develops and there are signs of we feelings. 
B)  intergroup communication increases. 
C)  members tend to see other groups as enemies not neutral objects. 
D)  members feel superior, overestimating their own strength.

Question 16

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they say is very quick to implement?

Accepted Answer

A)  Education and communication. 
B)  Explicit and implicit coercion. 
C)  Negotiation and agreement. 
D)  Participation and involvement. 
A)  Education and communication. 
B)  Explicit and implicit coercion. 
C)  Negotiation and agreement. 
D)  Participation and involvement.

O'Connor & Fiol identified the characteristics of formal and informal authority figures that make desirable sponsors effective change agents.

Which of Kotter and Schlesinger's strategies for overcoming resistance to change may include provisions for training as well as for proper equipment and materials?

According to the conflict and performance dual curve perspective, an employee affected by a high level of task and process conflict and high level of relationship conflict is at their lowest performance level.

The path of Intergroup Training does not include as one of its steps:

The last step in the change cycle should be:

Perceived difference resulting in some form of mutual opposition is called:

The effective organisational change process is cyclical in nature. The first step in the cycle is:

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they recommend when the initiators do not have all the information they need to design the change?

Dysfunctional conflict between groups causes changes within groups which behavioural scientists have identified as being fairly predictable. Among these changes are:

Very low conflict levels may be an indicator to management that with a lack of new ideas no problems have arisen.

Two risky techniques a manager might use to resolve conflict are:

A situation where the degree of conflict will be strongest is when:

Dysfunctional conflict:

Education and communication, as well as participation and involvement, fit into the Lewin model for overcoming resistance to change at the:

Which statement below is not correct? Changes occurring during intergroup conflict are:

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they say is very quick to implement?

The Challenge of Management

Pioneering Ideas in Management

Internal External Environments

Social Responsibility and Ethics

Managerial Decision Making

Establishing Goals, Plans and Strategies

Fostering Innovation

Strategic Organisation Structure and Design

Human Resource Management

Motivation

Leadership

Communication

Groups and Teams

Controlling the Organisation

Operations Management

International Management

The Regional Context

Filters

Exam 7: Managing Change and Conflict

O'Connor & Fiol identified the characteristics of formal and informal authority figures that make desirable sponsors effective change agents.

Which of Kotter and Schlesinger's strategies for overcoming resistance to change may include provisions for training as well as for proper equipment and materials?

According to the conflict and performance dual curve perspective, an employee affected by a high level of task and process conflict and high level of relationship conflict is at their lowest performance level.

The path of Intergroup Training does not include as one of its steps:

The last step in the change cycle should be:

Perceived difference resulting in some form of mutual opposition is called:

The effective organisational change process is cyclical in nature. The first step in the cycle is:

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they recommend when the initiators do not have all the information they need to design the change?

Dysfunctional conflict between groups causes changes within groups which behavioural scientists have identified as being fairly predictable. Among these changes are:

Very low conflict levels may be an indicator to management that with a lack of new ideas no problems have arisen.

Two risky techniques a manager might use to resolve conflict are:

A situation where the degree of conflict will be strongest is when:

Dysfunctional conflict:

Education and communication, as well as participation and involvement, fit into the Lewin model for overcoming resistance to change at the:

Which statement below is not correct? Changes occurring during intergroup conflict are:

Kotter and Schlesinger identified a number of strategies for trying to overcome resistance to change. Which strategy do they say is very quick to implement?

The Challenge of Management

Pioneering Ideas in Management

Internal External Environments

Social Responsibility and Ethics

Managerial Decision Making

Establishing Goals, Plans and Strategies

Fostering Innovation

Strategic Organisation Structure and Design

Human Resource Management

Motivation

Leadership

Communication

Groups and Teams

Controlling the Organisation

Operations Management

International Management

The Regional Context

Filters