Exam 15: Controlling the Organisation

Top-level managers may use _________to ensure the smooth operation at all managerial levels:

One possible dysfunctional reaction to control systems is marked by managers trying to improve their standing on performance measures by manipulating resource usage and/or data rather than by achieving bona fide performance improvements. This type of dysfunctional reaction is referred to as:

How does the general control process apply to control responsibilities at different management levels?

To be effective, Jones and George suggest that controls must do three things - be flexible enough to cope with the unexpected, allow accurate assessments of company events and:

What are the five major control roles in organisations?

'Preliminary controls', 'precontrols', and 'steering controls' are all names for cybernetic controls.

In comparing performance against standards, computer systems are most suited to:

Reorganisation, increased training or greater leadership influences are examples of:

The period between measurements in the control process depends on a number of important considerations. Which of the following is NOT one of them?

How do you differentiate between cybernetic and non-cybernetic control?

In job design, narrow subtasks and doing, rather than thinking are likely to be characteristics that are associated with clan control.

A manufacturer of lawn mowers used to advertise on television by showing a woman giving one pull to the starting rope. If the mower started, she said 'pass'. If it did not start, the mower went back for rework. This type of test of lawn mowers is a form of:

There are a number of inputs that are subject to feedforward control. Which answer below does NOT represent an input in this context?

Control systems that grant autonomy to an employee to such an extent that the organisation loses its ability to direct the individual's efforts toward achieving organisational goals are known as systems of:

The source control that is associated with bureaucratic control is mainly:

Controls can assist managers to avoid a number of problems, and Bartol mentions five challenges. They include coping with uncertainty, detecting irregularities and centralising authority.

After standards are determined, the next step in the control process is to measure performance. This step requires that two important questions be answered. These questions are:

Simmons (1995) suggests that there are four major levers for use in effective strategic control. They are belief systems, performance management systems, mission statements and interactive monitoring strategies.

Four issues are important when determining whether to institute a control process. Which one is NOT correct?