Question 1

Which of the following factors affects the speed of connection to the ISP?

Accepted Answer

A)  modem speed 
B)  quality of the phone line 
C)  distance between the subscriber and central office 
D)  condition of the copper wire used 
E)  all of the above 
A)  modem speed 
B)  quality of the phone line 
C)  distance between the subscriber and central office 
D)  condition of the copper wire used 
E)  all of the above E

Question 2

Caller name and caller ID are similar in that they work with an installed ________ or special feature phone.

Accepted Answer

box

Question 3

The speed of a typical modem is how many bits per second?

Accepted Answer

A)  28,000 
B)  33,000 
C)  56,000 
D)  any one of the above 
A)  28,000 
B)  33,000 
C)  56,000 
D)  any one of the above D

Question 4

You can avoid receiving or accepting unwanted calls by using which feature?

Accepted Answer

A)  call restriction 
B)  selective call acceptance 
C)  caller ID 
D)  selective call rejection 
E)  all of the above 
A)  call restriction 
B)  selective call acceptance 
C)  caller ID 
D)  selective call rejection 
E)  all of the above

Question 5

7-digit dialing is used for most international calls.

Accepted Answer

A) True 
 B)False

Question 6

The caller name (CNAME) feature will only work if both service providers have agreed to pass on the information.

Accepted Answer

A) True 
 B)False

Question 7

Give the five steps used to initiate a call transfer.

Accepted Answer

The answer of Give the five steps used to initiate...

Question 8

The speed at which a subscriber connects to the ISP varies depending on ________ speed.

Accepted Answer

The answer of The speed at which a subscriber connects...

Question 9

All of the following are advantages of the speed dial feature except:

Accepted Answer

A)  there's less to remember 
B)  it's more accurate 
C)  it's faster 
D)  it's more convenient 
A)  there's less to remember 
B)  it's more accurate 
C)  it's faster 
D)  it's more convenient

Question 10

In three-way calling, the person who initiated the call must remain on the line for the duration of the call.

Accepted Answer

A) True 
 B)False

Question 11

A customer does not have to use the same long distance company for calling card service as for their long distance provider.

Accepted Answer

A) True 
 B)False

Question 12

Speed dial is a very popular feature that allows customers to dial a telephone number using five digits instead of seven.

Accepted Answer

A) True 
 B)False

Question 13

International calling has become much more precise, reliable, and less expensive due to the use of fiber-optic cables spanning the oceans.

Accepted Answer

A) True 
 B)False

Question 14

800 numbers are provided to corporate and commercial entities, but not to individuals.

Accepted Answer

A) True 
 B)False

Question 15

Call ________ is to prevent certain types of calls from being completed from a given telephone line.

Accepted Answer

The answer of Call ________ is to prevent certain types...

Question 16

If you receive a signal that a second caller is trying to reach you:

Accepted Answer

A)  it is necessary to put the first caller on hold using a hold button if you wish to answer the second call 
B)  the second caller will hear ringing if you do not answer and will assume that you are not there or that you are not willing to interrupt your first call 
C)  you must finish your first call before taking the second call 
D)  none of the above 
A)  it is necessary to put the first caller on hold using a hold button if you wish to answer the second call 
B)  the second caller will hear ringing if you do not answer and will assume that you are not there or that you are not willing to interrupt your first call 
C)  you must finish your first call before taking the second call 
D)  none of the above

Question 17

Call ________ is a free feature given to all telephone subscribers that, when turned on, prevents the caller's telephone number and name from being transmitted to the called party's telephone.

Accepted Answer

The answer of Call ________ is a free feature given...

Question 18

The feature that allows subscribers to ring back the last caller by dialing *66 or another local code is called:

Accepted Answer

A)  call return 
B)  ring again 
C)  caller ID 
D)  all of the above can do this 
A)  call return 
B)  ring again 
C)  caller ID 
D)  all of the above can do this

Question 19

The feature offered by the switch that alerts the caller that the called party is available is called ________ again.

Accepted Answer

The answer of The feature offered by the switch that...

Question 20

The term used by all telephone companies to define additional calling features that they hope differentiates them from their competitors is:

Accepted Answer

A)  application services 
B)  value-added service 
C)  subscriber features 
D)  CLASS features 
A)  application services 
B)  value-added service 
C)  subscriber features 
D)  CLASS features

Exam 25: Residential Services

Which of the following factors affects the speed of connection to the ISP?

Caller name and caller ID are similar in that they work with an installed ________ or special feature phone.

The speed of a typical modem is how many bits per second?

You can avoid receiving or accepting unwanted calls by using which feature?

7-digit dialing is used for most international calls.

The caller name (CNAME) feature will only work if both service providers have agreed to pass on the information.

Give the five steps used to initiate a call transfer.

The speed at which a subscriber connects to the ISP varies depending on ________ speed.

All of the following are advantages of the speed dial feature except:

In three-way calling, the person who initiated the call must remain on the line for the duration of the call.

A customer does not have to use the same long distance company for calling card service as for their long distance provider.

Speed dial is a very popular feature that allows customers to dial a telephone number using five digits instead of seven.

International calling has become much more precise, reliable, and less expensive due to the use of fiber-optic cables spanning the oceans.

800 numbers are provided to corporate and commercial entities, but not to individuals.

Call ________ is to prevent certain types of calls from being completed from a given telephone line.

If you receive a signal that a second caller is trying to reach you:

Call ________ is a free feature given to all telephone subscribers that, when turned on, prevents the caller's telephone number and name from being transmitted to the called party's telephone.

The feature that allows subscribers to ring back the last caller by dialing *66 or another local code is called:

The feature offered by the switch that alerts the caller that the called party is available is called ________ again.

The term used by all telephone companies to define additional calling features that they hope differentiates them from their competitors is:

The Basics - Sound, Electrical Signal, Electromagnetic Spectrum

The Telephone and the Telephone Line

Connecting the Dots - Transporting Information Across the Superhighway

Manipulating Information for Transmission

Osi Model - Relationship to Networking

Layer 3/4 Networking/ Transport Protocols

Layer 2 Networking Protocols

Layer 1 Networking Protocols

Digital Circuit Switch

Signaling

Distributed Switching Architecture - Voice Over IP

IP Routing Fundamentals

Transmission Medium

OSP -Outside Plant Infrastructure

Core Network

Metropolitan Network

Access Network & LAN

Pstn Central Office

Pstn Network Topology

Customer Premises

Catv Caple Television As a Telecommunication Service Provider

Catv Networking Topology

The Cellulare/PCS Telephone Network

Wireless Broadband Providers

Business Services

The Internet

Emerging Technologies

Filters