Exam 16: Supply Chain Performance Measurement and Metrics

Scorecards are literally nothing more than devices used to evaluate the performance of operations and organizations within supply chains.

"Dock-to-stock cycle time"is calculated as total cycle time in hours to process all supplier receipts in a time period divided by the total number of supplier receipts for the time period.

Economic value-added (EVA) is an estimate of a firm's profit, or simply, the cost of capital has to have a greater benefit than invested capital.

The most well-known and classic example of a firm who managed their cash-to-cash cycle better than almost everyone else, is:

The Supply Chain Consortium has conducted research into the key metrics and benchmarks utilized within supply chain management. They have developed several core benchmark areas. Which of the following was not one of those core areas identified by the Supply Chain Consortium?

Supply chain metrics must be understandable to senior executives such as the CEO, COO, and others. There are four major metrics that are the most relevant to senior executives and they include all of the following EXCEPT:

The APQC Process Classification Framework (PCF) includes operating processes, and management and support services. Which of the following would be an example of an operating process?

The objective of a perfect order approach is to attempt to eliminate all mistakes or errors except for the very few that occur from time to time.

High-quality data can have a significant impact on improving employee productivity.

In a study of warehousing metrics conducted for the Warehouse Education and Research Council (WERC) for more than 10 years, one metric has remained one of the "top 2" metrics in every study reported on since 2007. That metric was:

Which of the following would not be considered an obstacle to a firm having high-quality data available to them?

High-quality data exhibit certain characteristics which are important in supply chain decision making. Which of the following is not one of those characteristics?

Which of the following would not be an example of a service metric?

A majority of firms are satisfied with the state of their current efforts in developing and implementing supply chain metrics.

The calculation of the cash-to-cash (C2C) cycle would be: C2C = DOI + DOR + DOP.

The "Voice of the Customer (VOC)"can be defined as the process of capturing a customer's expectations, preferences, and aversions.

Metrics are required to evaluate performance and establish diagnostics for all phases of the SCOR Model. Order fill rates, delivery lead times, and transportation delivery costs would be examples of metrics utilized in the __________ phase of the SCOR Model.

"Order fill rate"is calculated by taking the total orders shipped and dividing that number by total orders, resulting in a percentage that could reach 100 percent if every order was always shipped correctly.

When organizations select metrics to assist them in achieving optimal supply chain efficiency and effectiveness, the measures selected must possess certain characteristics. Which of the following would not be one of those characteristics?

Having high-quality data can result in several benefits. Examples of __________ benefits would be better asset utilization, planning and forecast accuracy, and on-time delivery of products.