Question 1

A term can change meanings when presented to individuals from different generations.

Accepted Answer

A) True 
 B)False

Question 2

What is Braille?

Accepted Answer

A)  system of writing for visually impaired or sightless individuals 
B)  a sound system that intensifies volume 
C)  the level of deafness of an individual 
D)  written instruction booklet for health care procedures 
A)  system of writing for visually impaired or sightless individuals 
B)  a sound system that intensifies volume 
C)  the level of deafness of an individual 
D)  written instruction booklet for health care procedures

Question 3

The most effective form of interpersonal communication is with a written document.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following terms refers to the intonation or pitch of one's voice?

Accepted Answer

A)  STAT 
B)  tone 
C)  pace 
D)  volume 
A)  STAT 
B)  tone 
C)  pace 
D)  volume

Question 5

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?

Accepted Answer

A)  appreciation of beauty 
B)  behaviors toward authority figures 
C)  ability to speak multiple languages 
D)  ability to use a computer 
A)  appreciation of beauty 
B)  behaviors toward authority figures 
C)  ability to speak multiple languages 
D)  ability to use a computer

Question 6

Generational differences can affect the way coworkers communicate with each other.

Accepted Answer

A) True 
 B)False

Question 7

Computerization decreases transcription errors.

Accepted Answer

A) True 
 B)False

Question 8

Veterans or traditionalists are individuals who were born:

Accepted Answer

A)  prior to the mid-1940s 
B)  from the mid-1940s to 1964 
C)  from 1965 to 1981 
D)  from 1982 to 2000 
A)  prior to the mid-1940s 
B)  from the mid-1940s to 1964 
C)  from 1965 to 1981 
D)  from 1982 to 2000

Question 9

The Joint Commission is a(n):

Accepted Answer

A)  proficiency testing agency 
B)  accrediting agency for health care facilities 
C)  agency that administers certifications 
D)  governmental agency that administers Medicare 
A)  proficiency testing agency 
B)  accrediting agency for health care facilities 
C)  agency that administers certifications 
D)  governmental agency that administers Medicare

Question 10

Generation Xers are individuals who were born:

Accepted Answer

A)  prior to the mid-1940s 
B)  from the mid-1940s to 1964 
C)  from 1965 to 1981 
D)  from 1982 to 2000 
A)  prior to the mid-1940s 
B)  from the mid-1940s to 1964 
C)  from 1965 to 1981 
D)  from 1982 to 2000

Question 11

The space or distance between people during an interaction is called:

Accepted Answer

A)  range of motion 
B)  area of definition 
C)  zone of comfort 
D)  safety zone 
A)  range of motion 
B)  area of definition 
C)  zone of comfort 
D)  safety zone

Question 12

Which of the following terms refers to the speed and urgency of one's voice?

Accepted Answer

A)  STAT 
B)  tone 
C)  pace 
D)  volume 
A)  STAT 
B)  tone 
C)  pace 
D)  volume

Question 13

A series of light and dark bands used for identity purposes on armbands in some hospitals is called a ________.

Accepted Answer

The answer of A series of light and dark bands...

Question 14

Which of the following terms would communicate a critical patient condition?

Accepted Answer

A)  STAT 
B)  tone 
C)  pace 
D)  volume 
A)  STAT 
B)  tone 
C)  pace 
D)  volume

Question 15

EMR refers to a type of computerized medical record.

Accepted Answer

A) True 
 B)False

Question 16

In a health care setting, which would be the preferred manner to place a caller on hold?

Accepted Answer

A)  Pick up the phone and say, "Hold please." 
B)  Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?" 
C)  Place the caller on hold without speaking to him or her so you can finish the other call faster. 
D)  Answer the phone and ask the caller to call back later. 
A)  Pick up the phone and say, "Hold please." 
B)  Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?" 
C)  Place the caller on hold without speaking to him or her so you can finish the other call faster. 
D)  Answer the phone and ask the caller to call back later.

Question 17

According to the National Federation of the Blind (NFB), sightless individuals and individuals with impaired vision or low vision are entitled to:

Accepted Answer

A)  the same rights as sighted individuals and not more 
B)  use a white cane or guide dog to walk independently 
C)  have their laboratory tests performed free of charge 
D)  have access to all parts of the laboratory without asking permission 
A)  the same rights as sighted individuals and not more 
B)  use a white cane or guide dog to walk independently 
C)  have their laboratory tests performed free of charge 
D)  have access to all parts of the laboratory without asking permission

Question 18

The zone of comfort is a medical term to describe how much pain the patient is experiencing.

Accepted Answer

A) True 
 B)False

Question 19

ADA is a term used for advanced digital technology.

Accepted Answer

A) True 
 B)False

Question 20

A USB is a standardized ________ device for a computer.

Accepted Answer

The answer of A USB is a standardized ________ device...

A term can change meanings when presented to individuals from different generations.

What is Braille?

The most effective form of interpersonal communication is with a written document.

Which of the following terms refers to the intonation or pitch of one's voice?

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?

Generational differences can affect the way coworkers communicate with each other.

Computerization decreases transcription errors.

Veterans or traditionalists are individuals who were born:

The Joint Commission is a(n):

Generation Xers are individuals who were born:

The space or distance between people during an interaction is called:

Which of the following terms refers to the speed and urgency of one's voice?

A series of light and dark bands used for identity purposes on armbands in some hospitals is called a ________.

Which of the following terms would communicate a critical patient condition?

EMR refers to a type of computerized medical record.

In a health care setting, which would be the preferred manner to place a caller on hold?

According to the National Federation of the Blind (NFB), sightless individuals and individuals with impaired vision or low vision are entitled to:

The zone of comfort is a medical term to describe how much pain the patient is experiencing.

ADA is a term used for advanced digital technology.

A USB is a standardized ________ device for a computer.

Phlebotomy Practice and Quality Assessment

Professional Ethics, Legal, and Regulatory Issues

Infection Control

Safety and First Aid

Medical Terminology Anatomy and Physiology of Organ Systems

The Cardiovascular and Lymphatic Systems

Blood Collection Equipment

Preanalytical Complications Causing Medical Errors in Blood Collection

Venipuncture Procedures

Capillary Blood Specimens

Specimen Handling, Transportation, and Processing

Pediatric and Geriatric Procedures

Point-Of-Care Poc Collections

Arterial, Intravenous Iv, and Special Collection Procedures

Urinalysis, Body Fluids, and Other Specimens

Drug Use, Forensic Toxicology, Workplace Testing, Sports Medicine, and Related Areas

Vital Signs and Medical Procedures

Filters

Exam 2: Communication, Computerization, and Documentation

A term can change meanings when presented to individuals from different generations.

What is Braille?

The most effective form of interpersonal communication is with a written document.

Which of the following terms refers to the intonation or pitch of one's voice?

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?

Generational differences can affect the way coworkers communicate with each other.

Computerization decreases transcription errors.

Veterans or traditionalists are individuals who were born:

The Joint Commission is a(n):

Generation Xers are individuals who were born:

The space or distance between people during an interaction is called:

Which of the following terms refers to the speed and urgency of one's voice?

A series of light and dark bands used for identity purposes on armbands in some hospitals is called a ________.

Which of the following terms would communicate a critical patient condition?

EMR refers to a type of computerized medical record.

In a health care setting, which would be the preferred manner to place a caller on hold?

According to the National Federation of the Blind (NFB), sightless individuals and individuals with impaired vision or low vision are entitled to:

The zone of comfort is a medical term to describe how much pain the patient is experiencing.

ADA is a term used for advanced digital technology.

A USB is a standardized ________ device for a computer.

Phlebotomy Practice and Quality Assessment

Professional Ethics, Legal, and Regulatory Issues

Infection Control

Safety and First Aid

Medical Terminology Anatomy and Physiology of Organ Systems

The Cardiovascular and Lymphatic Systems

Blood Collection Equipment

Preanalytical Complications Causing Medical Errors in Blood Collection

Venipuncture Procedures

Capillary Blood Specimens

Specimen Handling, Transportation, and Processing

Pediatric and Geriatric Procedures

Point-Of-Care Poc Collections

Arterial, Intravenous Iv, and Special Collection Procedures

Urinalysis, Body Fluids, and Other Specimens

Drug Use, Forensic Toxicology, Workplace Testing, Sports Medicine, and Related Areas

Vital Signs and Medical Procedures

Filters