Question 1

Comparison sites like kayak.com tend to lower price competition.

Accepted Answer

A) True 
 B)False  False

Question 2

Reservation systems allow leisure travelers to save money by making advance reservations with specific time restrictions.

Accepted Answer

A) True 
 B)False  True

Question 3

Revenue management allocates resources appropriately in order to do all of the following EXCEPT?

Accepted Answer

A)  improve operating efficiency 
B)  enhance customer service 
C)  maximize revenue 
D)  achieve break even profits 
A)  improve operating efficiency 
B)  enhance customer service 
C)  maximize revenue 
D)  achieve break even profits D

Question 4

New knowledge and tools used to improve productivity and systems are referred to as ________.

Accepted Answer

A)  data 
B)  resource systems enhancement 
C)  technology 
D)  learning systems 
A)  data 
B)  resource systems enhancement 
C)  technology 
D)  learning systems

Question 5

Self-service kiosks can help remove uncomfortable moments due to language barriers.

Accepted Answer

A) True 
 B)False

Question 6

Revenue management is also called what?

Accepted Answer

A)  customer management 
B)  yield management 
C)  dynamic packaging 
D)  capacity allocation 
A)  customer management 
B)  yield management 
C)  dynamic packaging 
D)  capacity allocation

Question 7

The true yield on a flight would be based on the number of revenue-paying passengers who booked seats on the flight.

Accepted Answer

A) True 
 B)False

Question 8

Technology's impact on tourism service suppliers includes productivity and profitability.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT true of the effects of the Internet on the tourism industry?

Accepted Answer

A)  The Internet has allowed users to disseminate positive or negative information about services at lightning-fast speeds. 
B)  Since online users are not confident of the security of the Internet, very few travelers rely on this medium for their travel needs. 
C)  The Internet expanded travelers' access to information and choices for points of purchase, intensifying competition. 
D)  Online booking engines allow travelers to compare available inventories by both price and availability. 
A)  The Internet has allowed users to disseminate positive or negative information about services at lightning-fast speeds. 
B)  Since online users are not confident of the security of the Internet, very few travelers rely on this medium for their travel needs. 
C)  The Internet expanded travelers' access to information and choices for points of purchase, intensifying competition. 
D)  Online booking engines allow travelers to compare available inventories by both price and availability.

Question 10

All of the following are uses of data-mining in hotel marketing EXCEPT?

Accepted Answer

A)  determining usage patterns of hotel facilities 
B)  menu engineering 
C)  standardizing service to all market segments 
D)  evaluating training needs 
A)  determining usage patterns of hotel facilities 
B)  menu engineering 
C)  standardizing service to all market segments 
D)  evaluating training needs

Question 11

Which of the following are being incorporated into expanded airline revenue management Programs?

Accepted Answer

A)  Internet services 
B)  marketing plans 
C)  food service 
D)  flight planning and crew management 
A)  Internet services 
B)  marketing plans 
C)  food service 
D)  flight planning and crew management

Question 12

Which industry pioneered the centralization of information management functions for Operational efficiencies and profit improvement?

Accepted Answer

A)  hotel 
B)  car rental 
C)  restaurant 
D)  airline 
A)  hotel 
B)  car rental 
C)  restaurant 
D)  airline

Question 13

In the face of rising wages, increasing input costs, and intensifying competition, tourism service suppliers have been forced to increase productivity.

Accepted Answer

A) True 
 B)False

Question 14

The travel industry tries to mirror itself after Amazon's model of additional product recommendations.

Accepted Answer

A) True 
 B)False

Question 15

Property management systems (PMSs) integrate a variety of activities at the property level, such as reservations, guest profile, and financial statements.

Accepted Answer

A) True 
 B)False

Question 16

Decisions on information systems facing chief information officers and information technology professionals include all of the following EXCEPT ________.

Accepted Answer

A)  whether to develop them in-house or buy them 
B)  deciding which ones to use 
C)  whether they should be centralized or dispersed throughout the property 
D)  whether to use them to respond to operational demands 
A)  whether to develop them in-house or buy them 
B)  deciding which ones to use 
C)  whether they should be centralized or dispersed throughout the property 
D)  whether to use them to respond to operational demands

Question 17

Because information is created at lightning-fast speeds, it is no longer necessary for a manager to monitor user generated content about their business.

Accepted Answer

A) True 
 B)False

Question 18

An enterprise resource planning system is ________.

Accepted Answer

A)  the evaluation of training needs 
B)  a self-service option 
C)  an integrated system that improves efficiency and profitability 
D)  another name for a point-of-sale system 
A)  the evaluation of training needs 
B)  a self-service option 
C)  an integrated system that improves efficiency and profitability 
D)  another name for a point-of-sale system

Question 19

Global Distribution System (GDS) allows travel intermediaries to make reservations for hotels and resorts,But 10)________)

Accepted Answer

A)  information transparency is not available 
B)  price comparison across products options is not possible 
C)  the travel intermediaries also can sell a variety of product combinations in real time 
D)  integrated market services and information is not available 
A)  information transparency is not available 
B)  price comparison across products options is not possible 
C)  the travel intermediaries also can sell a variety of product combinations in real time 
D)  integrated market services and information is not available

Question 20

Data-mining information would NOT be used for ________.

Accepted Answer

A)  menu engineering 
B)  evaluating training needs 
C)  providing customized services 
D)  maintaining employee payroll records 
A)  menu engineering 
B)  evaluating training needs 
C)  providing customized services 
D)  maintaining employee payroll records

Comparison sites like kayak.com tend to lower price competition.

Reservation systems allow leisure travelers to save money by making advance reservations with specific time restrictions.

Revenue management allocates resources appropriately in order to do all of the following EXCEPT?

New knowledge and tools used to improve productivity and systems are referred to as ________.

Self-service kiosks can help remove uncomfortable moments due to language barriers.

Revenue management is also called what?

The true yield on a flight would be based on the number of revenue-paying passengers who booked seats on the flight.

Technology's impact on tourism service suppliers includes productivity and profitability.

Which of the following is NOT true of the effects of the Internet on the tourism industry?

All of the following are uses of data-mining in hotel marketing EXCEPT?

Which of the following are being incorporated into expanded airline revenue management Programs?

Which industry pioneered the centralization of information management functions for Operational efficiencies and profit improvement?

In the face of rising wages, increasing input costs, and intensifying competition, tourism service suppliers have been forced to increase productivity.

The travel industry tries to mirror itself after Amazon's model of additional product recommendations.

Property management systems (PMSs) integrate a variety of activities at the property level, such as reservations, guest profile, and financial statements.

Decisions on information systems facing chief information officers and information technology professionals include all of the following EXCEPT ________.

Because information is created at lightning-fast speeds, it is no longer necessary for a manager to monitor user generated content about their business.

An enterprise resource planning system is ________.

Global Distribution System (GDS) allows travel intermediaries to make reservations for hotels and resorts,But 10)________)

Data-mining information would NOT be used for ________.

Introducing the Worlds Largest Industry, Tourism

Marketing to the Traveling Public

Delivering Quality Tourism Services

Bringing Travelers and Tourism Service Suppliers Together

Transportation

Accommodations

Food and Beverage

Attractions and Entertainment

Destinations

Economic and Political Impacts of Tourism

Environmental and Socialcultural Impacts of Tourism

Sustaining Tourisms Benefits

The Future of Tourism

Filters

Exam 5: Capturing Technologys Competitive Advantages

Comparison sites like kayak.com tend to lower price competition.

Reservation systems allow leisure travelers to save money by making advance reservations with specific time restrictions.

Revenue management allocates resources appropriately in order to do all of the following EXCEPT?

New knowledge and tools used to improve productivity and systems are referred to as ________.

Self-service kiosks can help remove uncomfortable moments due to language barriers.

Revenue management is also called what?

The true yield on a flight would be based on the number of revenue-paying passengers who booked seats on the flight.

Technology's impact on tourism service suppliers includes productivity and profitability.

Which of the following is NOT true of the effects of the Internet on the tourism industry?

All of the following are uses of data-mining in hotel marketing EXCEPT?

Which of the following are being incorporated into expanded airline revenue management Programs?

Which industry pioneered the centralization of information management functions for Operational efficiencies and profit improvement?

In the face of rising wages, increasing input costs, and intensifying competition, tourism service suppliers have been forced to increase productivity.

The travel industry tries to mirror itself after Amazon's model of additional product recommendations.

Property management systems (PMSs) integrate a variety of activities at the property level, such as reservations, guest profile, and financial statements.

Decisions on information systems facing chief information officers and information technology professionals include all of the following EXCEPT ________.

Because information is created at lightning-fast speeds, it is no longer necessary for a manager to monitor user generated content about their business.

An enterprise resource planning system is ________.

Global Distribution System (GDS) allows travel intermediaries to make reservations for hotels and resorts,But 10)________)

Data-mining information would NOT be used for ________.

Introducing the Worlds Largest Industry, Tourism

Marketing to the Traveling Public

Delivering Quality Tourism Services

Bringing Travelers and Tourism Service Suppliers Together

Transportation

Accommodations

Food and Beverage

Attractions and Entertainment

Destinations

Economic and Political Impacts of Tourism

Environmental and Socialcultural Impacts of Tourism

Sustaining Tourisms Benefits

The Future of Tourism

Filters