Question 1

________ can detect Bluetooth-enabled devices and send tourists relevant information.

Accepted Answer

A)  Data mining 
B)  Beacons 
C)  POS 
D)  MIS 
A)  Data mining 
B)  Beacons 
C)  POS 
D)  MIS

Question 2

CRSs are internal systems shared by member hotels.

Accepted Answer

A) True 
 B)False

Question 3

Using RFIDs, multiple tags can be read at one time, and hence they can be used in ticketing, identification verification, and tour group coordination.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is NOT true about central reservation systems (CRSs)?

Accepted Answer

A)  Modern CRSs provide customer profile, behavior, and preferences information for data mining. 
B)  Most small independent hotels use proprietary CRSs for room booking. 
C)  Reservation functions on hotel websites are part of CRSs. 
D)  Chain hotels use CRSs for room booking. 
A)  Modern CRSs provide customer profile, behavior, and preferences information for data mining. 
B)  Most small independent hotels use proprietary CRSs for room booking. 
C)  Reservation functions on hotel websites are part of CRSs. 
D)  Chain hotels use CRSs for room booking.

Question 5

User-generated content was made possible through touch screen data ports.

Accepted Answer

A) True 
 B)False

Question 6

Revenue management was initially used as a scheduling tool by the airline industry.

Accepted Answer

A) True 
 B)False

Question 7

Most of the MIS functions for the airlines and other transportation service providers were centralized for operational efficiencies and improvement in profit.

Accepted Answer

A) True 
 B)False

Question 8

An ERP system allows every department and function within a hotel or resort, even an entire chain in diverse geographic locations, to store and/or retrieve information on a real-time basis.

Accepted Answer

A) True 
 B)False

Question 9

The demand for best-price rather than schedule-based airline inventories was met even before the advent of the Internet.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a statistic generated by airlines from the data that are gathered to maintain revenue management systems?

Accepted Answer

A)  load factor 
B)  revenue passenger miles 
C)  return on investment 
D)  available seat miles 
A)  load factor 
B)  revenue passenger miles 
C)  return on investment 
D)  available seat miles

Question 11

All of the following are improvements to service from new technologies like kiosk and mobile apps EXCEPT?

Accepted Answer

A)  shorter wait times 
B)  ability to make changes without explanation 
C)  increased transaction times 
D)  reduced labor costs 
A)  shorter wait times 
B)  ability to make changes without explanation 
C)  increased transaction times 
D)  reduced labor costs

Question 12

The effects of technology on tourism have been advantageous except for the fact that ________.

Accepted Answer

A)  negative user-generated comments facilitated through social networking can be disseminated at lightning-fast speed 
B)  transaction time has increased 
C)  labor cost for operators has increased 
D)  language barriers are now more of a problem for international travelers 
A)  negative user-generated comments facilitated through social networking can be disseminated at lightning-fast speed 
B)  transaction time has increased 
C)  labor cost for operators has increased 
D)  language barriers are now more of a problem for international travelers

Question 13

Point-of-sale systems in restaurant settings, with intuitive touch screens, have the major drawback of increasing training time.

Accepted Answer

A) True 
 B)False

Question 14

Handheld POS devices have not had any effect on customer service.

Accepted Answer

A) True 
 B)False

Question 15

Increases in data storage capacities and processing speeds have been realized through increasing costs.

Accepted Answer

A) True 
 B)False

Question 16

Intuitive touch screen systems in restaurant settings provide all of the following benefits EXCEPT ________.

Accepted Answer

A)  more healthful menus 
B)  reduced input errors and waste 
C)  improved customer service 
D)  reduced training time 
A)  more healthful menus 
B)  reduced input errors and waste 
C)  improved customer service 
D)  reduced training time

Question 17

All travel distribution channels and sectors were fundamentally changed by the advent of the Internet.

Accepted Answer

A) True 
 B)False

Question 18

The Global Distribution System (GDS) allows travel agents to make room reservations and to receive commissions.

Accepted Answer

A) True 
 B)False

Question 19

Revenue management was developed by ________.

Accepted Answer

A)  Bell Laboratories 
B)  Utell International 
C)  Holiday Inns 
D)  Sterling International 
A)  Bell Laboratories 
B)  Utell International 
C)  Holiday Inns 
D)  Sterling International

Question 20

Which of the following statements does NOT describe tourism industry segments before the widespread adoption of the Internet?

Accepted Answer

A)  Customers already had the benefits of information transparency and a broad range of product selection. 
B)  Airlines owned the proprietary systems, which listed available air inventories based on schedules with price being a secondary, hidden factor. 
C)  Basic schedule-based inventory practices continued even after airlines sold off the reservations systems. 
D)  Consumers bought airline tickets via the airlines' call centers and traditional travel agencies. 
A)  Customers already had the benefits of information transparency and a broad range of product selection. 
B)  Airlines owned the proprietary systems, which listed available air inventories based on schedules with price being a secondary, hidden factor. 
C)  Basic schedule-based inventory practices continued even after airlines sold off the reservations systems. 
D)  Consumers bought airline tickets via the airlines' call centers and traditional travel agencies.

________ can detect Bluetooth-enabled devices and send tourists relevant information.

CRSs are internal systems shared by member hotels.

Using RFIDs, multiple tags can be read at one time, and hence they can be used in ticketing, identification verification, and tour group coordination.

Which of the following is NOT true about central reservation systems (CRSs)?

User-generated content was made possible through touch screen data ports.

Revenue management was initially used as a scheduling tool by the airline industry.

Most of the MIS functions for the airlines and other transportation service providers were centralized for operational efficiencies and improvement in profit.

An ERP system allows every department and function within a hotel or resort, even an entire chain in diverse geographic locations, to store and/or retrieve information on a real-time basis.

The demand for best-price rather than schedule-based airline inventories was met even before the advent of the Internet.

Which of the following is NOT a statistic generated by airlines from the data that are gathered to maintain revenue management systems?

All of the following are improvements to service from new technologies like kiosk and mobile apps EXCEPT?

The effects of technology on tourism have been advantageous except for the fact that ________.

Point-of-sale systems in restaurant settings, with intuitive touch screens, have the major drawback of increasing training time.

Handheld POS devices have not had any effect on customer service.

Increases in data storage capacities and processing speeds have been realized through increasing costs.

Intuitive touch screen systems in restaurant settings provide all of the following benefits EXCEPT ________.

All travel distribution channels and sectors were fundamentally changed by the advent of the Internet.

The Global Distribution System (GDS) allows travel agents to make room reservations and to receive commissions.

Revenue management was developed by ________.

Which of the following statements does NOT describe tourism industry segments before the widespread adoption of the Internet?

Introducing the Worlds Largest Industry, Tourism

Marketing to the Traveling Public

Delivering Quality Tourism Services

Bringing Travelers and Tourism Service Suppliers Together

Transportation

Accommodations

Food and Beverage

Attractions and Entertainment

Destinations

Economic and Political Impacts of Tourism

Environmental and Socialcultural Impacts of Tourism

Sustaining Tourisms Benefits

The Future of Tourism

Filters

Exam 5: Capturing Technologys Competitive Advantages

________ can detect Bluetooth-enabled devices and send tourists relevant information.

CRSs are internal systems shared by member hotels.

Using RFIDs, multiple tags can be read at one time, and hence they can be used in ticketing, identification verification, and tour group coordination.

Which of the following is NOT true about central reservation systems (CRSs)?

User-generated content was made possible through touch screen data ports.

Revenue management was initially used as a scheduling tool by the airline industry.

Most of the MIS functions for the airlines and other transportation service providers were centralized for operational efficiencies and improvement in profit.

An ERP system allows every department and function within a hotel or resort, even an entire chain in diverse geographic locations, to store and/or retrieve information on a real-time basis.

The demand for best-price rather than schedule-based airline inventories was met even before the advent of the Internet.

Which of the following is NOT a statistic generated by airlines from the data that are gathered to maintain revenue management systems?

All of the following are improvements to service from new technologies like kiosk and mobile apps EXCEPT?

The effects of technology on tourism have been advantageous except for the fact that ________.

Point-of-sale systems in restaurant settings, with intuitive touch screens, have the major drawback of increasing training time.

Handheld POS devices have not had any effect on customer service.

Increases in data storage capacities and processing speeds have been realized through increasing costs.

Intuitive touch screen systems in restaurant settings provide all of the following benefits EXCEPT ________.

All travel distribution channels and sectors were fundamentally changed by the advent of the Internet.

The Global Distribution System (GDS) allows travel agents to make room reservations and to receive commissions.

Revenue management was developed by ________.

Which of the following statements does NOT describe tourism industry segments before the widespread adoption of the Internet?

Introducing the Worlds Largest Industry, Tourism

Marketing to the Traveling Public

Delivering Quality Tourism Services

Bringing Travelers and Tourism Service Suppliers Together

Transportation

Accommodations

Food and Beverage

Attractions and Entertainment

Destinations

Economic and Political Impacts of Tourism

Environmental and Socialcultural Impacts of Tourism

Sustaining Tourisms Benefits

The Future of Tourism

Filters