Question 1

Slogans calling for improved quality usually assume that poor quality results from a lack of motivation.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is not part of the Quality Trilogy of Juran's philosophy?

Accepted Answer

A)  Quality planning 
B)  Quality control 
C)  Quality maintenance 
D)  Quality improvement 
A)  Quality planning 
B)  Quality control 
C)  Quality maintenance 
D)  Quality improvement C

Question 3

In Deming's view, _____ is/are the chief culprit of poor quality.

Accepted Answer

A)  common causes 
B)  lack of monitoring 
C)  assignable causes 
D)  variation 
A)  common causes 
B)  lack of monitoring 
C)  assignable causes 
D)  variation D

Question 4

Each category in the Baldrige Criteria is subdivided into: items; areas to address; approaches used; the deployment; and the results obtained.

Accepted Answer

A) True 
 B)False

Question 5

Deming's philosophy called "A System of Profound Knowledge," consists of four parts. Which of the following is not one of them?

Accepted Answer

A)  Appreciation for a system 
B)  Understanding process variation 
C)  Theory of knowledge 
D)  Philanthropy 
A)  Appreciation for a system 
B)  Understanding process variation 
C)  Theory of knowledge 
D)  Philanthropy

Question 6

The ISO standards of 1994 were controversial as they gave more emphasis to consistency and lesser to quality.

Accepted Answer

A) True 
 B)False

Question 7

Crosby considered Zero Defects as the only performance measurement.

Accepted Answer

A) True 
 B)False

Question 8

In the Baldrige examination, the factors used to evaluate results include all of the following except:

Accepted Answer

A)  current performance levels. 
B)  rate, breadth, and importance of performance improvements. 
C)  performance relative to appropriate comparisons. 
D)  evidence of innovation. 
A)  current performance levels. 
B)  rate, breadth, and importance of performance improvements. 
C)  performance relative to appropriate comparisons. 
D)  evidence of innovation.

Question 9

ISO standards have been adopted in the United States by the American National Standards Institute (ANSI).

Accepted Answer

A) True 
 B)False

Question 10

What is the QS-9000?

Accepted Answer

Deficiencies in the old ISO 9000 standar

Question 11

Quality control involves all of the following except:

Accepted Answer

A)  identifying internal and external customers. 
B)  establishing units of measurement. 
C)  establishing standards of performance. 
D)  interpreting the difference between actual performance and the standard. 
A)  identifying internal and external customers. 
B)  establishing units of measurement. 
C)  establishing standards of performance. 
D)  interpreting the difference between actual performance and the standard.

Question 12

Which of the following is true about ISO certification?

Accepted Answer

A)  The ISO 9000 standards originally were intended to be advisory in nature. 
B)  The entire company and not individual sites must achieve recertification. 
C)  Recertification is required every two years. 
D)  Costs of recertification are borne by the company and the certifying firm. 
A)  The ISO 9000 standards originally were intended to be advisory in nature. 
B)  The entire company and not individual sites must achieve recertification. 
C)  Recertification is required every two years. 
D)  Costs of recertification are borne by the company and the certifying firm.

Question 13

Which of the following is true of the Baldrige award?

Accepted Answer

A)  It purports to establish guidelines and criteria that can be used by business. 
B)  The award exists simply to recognize product excellence. 
C)  The award exists for the purpose of "winning." 
D)  Up to five companies can receive an award in each of the categories. 
A)  It purports to establish guidelines and criteria that can be used by business. 
B)  The award exists simply to recognize product excellence. 
C)  The award exists for the purpose of "winning." 
D)  Up to five companies can receive an award in each of the categories.

Question 14

Deming recognized that historical methods of management built on early twentieth-century principles of Frederick Taylor were the foundations for excellence in quality.

Accepted Answer

A) True 
 B)False

Question 15

According to Juran, top management speaks in the language of _____, workers speak in the language of _____.

Accepted Answer

A)  costs; earnings 
B)  dollars; things 
C)  statistics; workhours 
D)  power; loyalty 
A)  costs; earnings 
B)  dollars; things 
C)  statistics; workhours 
D)  power; loyalty

Question 16

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to two times over three years.

Accepted Answer

A) True 
 B)False

Question 17

ISO 14001:2004 is the most popular environmental standard.

Accepted Answer

A) True 
 B)False

Question 18

Factors that are present as a natural part of a process are called:

Accepted Answer

A)  primary variances. 
B)  environmental causes of variation. 
C)  common causes of variation. 
D)  system variances. 
A)  primary variances. 
B)  environmental causes of variation. 
C)  common causes of variation. 
D)  system variances.

Question 19

Describe ISO standards.

Accepted Answer

The International Organization for Stand

Question 20

While trying to improve the quality of the system, if managers try to "fix" a _____, they will actually increase the variation in the system.

Accepted Answer

A)  special cause 
B)  secondary variance 
C)  common cause 
D)  random variance 
A)  special cause 
B)  secondary variance 
C)  common cause 
D)  random variance

Slogans calling for improved quality usually assume that poor quality results from a lack of motivation.

Which of the following is not part of the Quality Trilogy of Juran's philosophy?

In Deming's view, _____ is/are the chief culprit of poor quality.

Each category in the Baldrige Criteria is subdivided into: items; areas to address; approaches used; the deployment; and the results obtained.

Deming's philosophy called "A System of Profound Knowledge," consists of four parts. Which of the following is not one of them?

The ISO standards of 1994 were controversial as they gave more emphasis to consistency and lesser to quality.

Crosby considered Zero Defects as the only performance measurement.

In the Baldrige examination, the factors used to evaluate results include all of the following except:

ISO standards have been adopted in the United States by the American National Standards Institute (ANSI).

What is the QS-9000?

Quality control involves all of the following except:

Which of the following is true about ISO certification?

Which of the following is true of the Baldrige award?

Deming recognized that historical methods of management built on early twentieth-century principles of Frederick Taylor were the foundations for excellence in quality.

According to Juran, top management speaks in the language of _, workers speak in the language of _.

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to two times over three years.

ISO 14001:2004 is the most popular environmental standard.

Factors that are present as a natural part of a process are called:

Describe ISO standards.

While trying to improve the quality of the system, if managers try to "fix" a _____, they will actually increase the variation in the system.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 2: Frameworks for Quality and Performance Excellence

Slogans calling for improved quality usually assume that poor quality results from a lack of motivation.

Which of the following is not part of the Quality Trilogy of Juran's philosophy?

In Deming's view, _____ is/are the chief culprit of poor quality.

Each category in the Baldrige Criteria is subdivided into: items; areas to address; approaches used; the deployment; and the results obtained.

Deming's philosophy called "A System of Profound Knowledge," consists of four parts. Which of the following is not one of them?

The ISO standards of 1994 were controversial as they gave more emphasis to consistency and lesser to quality.

Crosby considered Zero Defects as the only performance measurement.

In the Baldrige examination, the factors used to evaluate results include all of the following except:

ISO standards have been adopted in the United States by the American National Standards Institute (ANSI).

What is the QS-9000?

Quality control involves all of the following except:

Which of the following is true about ISO certification?

Which of the following is true of the Baldrige award?

Deming recognized that historical methods of management built on early twentieth-century principles of Frederick Taylor were the foundations for excellence in quality.

According to Juran, top management speaks in the language of _____, workers speak in the language of _____.

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to two times over three years.

ISO 14001:2004 is the most popular environmental standard.

Factors that are present as a natural part of a process are called:

Describe ISO standards.

While trying to improve the quality of the system, if managers try to "fix" a _____, they will actually increase the variation in the system.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

According to Juran, top management speaks in the language of _, workers speak in the language of _.