Exam 2: Frameworks for Quality and Performance Excellence

According to study cited in the text, Baldrige is a better fit to the national culture of Japan than it is to the U.S.

In the DMAIC process, a source of customer dissatisfaction is referred to as a(n):

Which of the following is not true of the three main quality systems?

The ISO 9004 document includes the fundamentals and vocabulary of the ISO standards.

In terms of variation, a bad batch of material purchased from a supplier is an example of a common cause.

SS-Melt Castings is a manufacturing unit supplying parts to engineering companies. Management is thinking about finding a solution for frequent quality issues related to product specifications. Having identified the issue to a common cause, which of the following is the best way to resolve the issue?

According to the Baldrige Criteria, the Process Management category examines how an organization engages, manages, and develops its workforce to utilize its full potential in alignment with the organization's overall mission, strategy, and action plans.

In the Baldrige evaluation process, the total possible score of all items is 10,000.

What is the Organizational Profile?

Each examination item in the Baldrige Criteria is evaluated on the methods the company uses to achieve the requirements addressed in each category. These methods are called:

The ISO 9000:2000 standards consist of three documents of which ISO 9001 pertains to:

The recognized benchmark for Six Sigma implementation is Western Electric.

Which of the following is not part of the "leadership triad?"

After the scores for each examination item are computed, the examiners' comments and scores are discussed among the team of examiners who reviewed the examination to smooth out differences and variations in comments. This is called the _____ stage.

The most recent version of the written quality standards by the International Organization for Standardization is called the _____ family of standards.

Which of the following are not one of the four categories of Juran's definition of quality?

Crosby's Basic Elements of Improvement includes all of the following except:

Define a system and describe its relevance according to Deming.

Which of the following is not one of the recognition levels according to the European Foundation for Quality Management?

The Baldrige Criteria is specific regarding quality tools, techniques, technologies, systems, and starting points.