Exam 3: The Interview

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Describe the three phases of the interview.

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During the first phase, the health care provider introduces the interview. The working phase is the data-gathering phase, and both open and closed questions are used during the interview. Closing the interview is important because it signals that the interview is ending and gives the person one last chance to share concerns or self-expression. Be sure to provide a brief summary of what was learned during the interview.

Discuss the meaning of common nonverbal modes of communication.

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Physical appearance, posture, gestures, facial expression, eye contact, voice, and touch each convey a variety of messages from sender to receiver. The health care practitioner must develop the skill to "read" the nonverbal behavior of patients and to monitor his or her own nonverbal communication.

Modify communication techniques as indicated by each patient's developmental stage, special needs, or cultural practices.

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The practitioner needs to develop the skill to establish rapport not only with adults but also with parents, young children, adolescents, older individuals, and patients with special needs. Each may require some modification in approach. Behaviors that are viewed in a positive manner in one culture may have different, possibly negative, connotations in another. Persons experiencing a health crisis need to be interviewed in a manner that will expedite their receiving appropriate health care.

Discuss working with and without an interpreter to overcome communication barriers.

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Use the outlined communication techniques appropriately to gather data.

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State the factors that affect communication.

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Demonstrate the ability to establish the parameters for a health interview.

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State the 10 traps of interviewing.

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