Exam 11: Evaluation and Control

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If performance data and activity reports indicate undesirable performance as a result of inappropriate use of the strategic management process, operational managers must

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C

List the five step feedback model of the evaluation and control process.

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The five step feedback model is composed of the following steps.
Determine what to measure.
Establish standards of performance.
Measure actual performance.
Compare actual performance with the standard.
Take corrective action.

Behavior substitution occurs when

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D

Which one of the following is NOT one of the reasons why many executives do not conduct long-run performance evaluations while preferring to focus primarily on short-run performances?

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A responsibility center which measures performance in terms of the difference between revenues (which measure production)and expenditures (which measure resources)is a(an)

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Which of the following is not considered an adequate measure by itself of corporate performance?

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What is the most commonly used measure of corporate performance (in terms of profits).Discuss the limitations of using this measure.

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Corporations will emphasize output controls when they are following a strategy of

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Some takeover specialists look at the amount of money a new owner can take out of the firm without harming the business.This is known as

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Transferring profits from a foreign subsidiary to the parent corporation through dividends, royalties, or management fees is called

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Annual cost savings for a company from ISO 9000 are approximately

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The balanced scorecard approach to evaluation and control assigns to each goal/objective in an area one or more measures that are each essential for achieving a desired strategic option.These measures are called

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A multi-domestic MNC should use what type of controls on its foreign units?

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The U.S.Navy quip, "What you inspect (or reward)is what you get" reflects

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Which is the MOST commonly used measure of corporate performance (in terms of profit)?

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What is the difference between EVA and MVA?

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All of the following are examples of output controls EXCEPT

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The German company SAP AG originated the concept of ERP with its

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The use of timely, quantifiable standards guarantees good performance.

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Activity-based costing is a method of accounting which is very useful in making outsourcing decisions by doing

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