Question 1

Undesirable conduct such as distorting the records can be a result of overemphasis on achieving objectives.

Accepted Answer

A) True 
 B)False

Question 2

Conflict is highly unusual in well-run organizations.

Accepted Answer

A) True 
 B)False

Question 3

Which approach for managing and resolving conflict involves playing down differences between conflicting parties, while accentuating similarities and common interests?

Accepted Answer

A)  Avoidance 
B)  Resistance 
C)  Compliance 
D)  Defusion 
E)  Confrontation 
A)  Avoidance 
B)  Resistance 
C)  Compliance 
D)  Defusion 
E)  Confrontation

Question 4

Six Sigma is generally equally successful in retail firms and manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 5

A divisional structure by product is most effective when

Accepted Answer

A)  special emphasis needs to be placed on specific products. 
B)  an organization offers few products. 
C)  an organization's products or services differ substantially. 
D)  special emphasis needs to be placed on specific services. 
E)  all of the above 
A)  special emphasis needs to be placed on specific products. 
B)  an organization offers few products. 
C)  an organization's products or services differ substantially. 
D)  special emphasis needs to be placed on specific services. 
E)  all of the above

Question 6

Which of the following is NOT a management issue central to strategy implementation?

Accepted Answer

A)  Devising policies 
B)  Revising reward and incentive plans 
C)  Performing an internal audit 
D)  Minimizing resistance to change 
E)  Developing an effective human resources function 
A)  Devising policies 
B)  Revising reward and incentive plans 
C)  Performing an internal audit 
D)  Minimizing resistance to change 
E)  Developing an effective human resources function

Question 7

"All of our locations will be open at least two evenings per week until 8:30 p.m." is an example of a(n)

Accepted Answer

A)  administration. 
B)  goal. 
C)  objective. 
D)  policy. 
E)  procedure. 
A)  administration. 
B)  goal. 
C)  objective. 
D)  policy. 
E)  procedure.

Question 8

Policies refer to specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals.

Accepted Answer

A) True 
 B)False

Question 9

In terms of number of employees, restructuring usually involves increasing the size of the firm.

Accepted Answer

A) True 
 B)False

Question 10

Policies

Accepted Answer

A)  let both employees and managers know what is expected of them. 
B)  provide a basis for management control. 
C)  allow coordination across organizational units. 
D)  reduce the amount of time managers spend making decisions. 
E)  all of the above 
A)  let both employees and managers know what is expected of them. 
B)  provide a basis for management control. 
C)  allow coordination across organizational units. 
D)  reduce the amount of time managers spend making decisions. 
E)  all of the above

Question 11

Medium-sized firms tend to be divisionally structured, whereas large firms tend to use an SBU (strategic business unit) or matrix structure.

Accepted Answer

A) True 
 B)False

Question 12

Unlike strategy formulation, strategy implementation varies considerably among different types and sizes of organizations.

Accepted Answer

A) True 
 B)False

Question 13

In Japan, performance rather than seniority has traditionally been the key factor in determining pay.

Accepted Answer

A) True 
 B)False

Question 14

Glass ceiling refers to

Accepted Answer

A)  the reality that most companies do not offer paternity leave for fathers as a benefit. 
B)  the understanding that a good home life for employees contributes to a good work life and value for the firm. 
C)  the focus on flexible scheduling, job sharing, and other quality of life benefits. 
D)  the invisible barrier in many firms that bars women and minorities from top-level management positions. 
E)  the decline since 1970 in the percentage of women with college degrees. 
A)  the reality that most companies do not offer paternity leave for fathers as a benefit. 
B)  the understanding that a good home life for employees contributes to a good work life and value for the firm. 
C)  the focus on flexible scheduling, job sharing, and other quality of life benefits. 
D)  the invisible barrier in many firms that bars women and minorities from top-level management positions. 
E)  the decline since 1970 in the percentage of women with college degrees.

Question 15

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself?

Accepted Answer

A)  Avoidance 
B)  Resistance 
C)  Compliance 
D)  Defusion 
E)  Confrontation 
A)  Avoidance 
B)  Resistance 
C)  Compliance 
D)  Defusion 
E)  Confrontation

Question 16

Which is NOT a characteristic of policies?

Accepted Answer

A)  let both employees and managers know what is expected of them 
B)  provide a basis for management control 
C)  allow coordination across organizational units 
D)  reduce the amount of time managers spend making decisions 
E)  represent the basis for allocating resources 
A)  let both employees and managers know what is expected of them 
B)  provide a basis for management control 
C)  allow coordination across organizational units 
D)  reduce the amount of time managers spend making decisions 
E)  represent the basis for allocating resources

Question 17

What is the most complex form of organizational structure?

Accepted Answer

A)  Divisional 
B)  SBU 
C)  Matrix 
D)  Functional 
E)  Geographic 
A)  Divisional 
B)  SBU 
C)  Matrix 
D)  Functional 
E)  Geographic

Question 18

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for

Accepted Answer

A)  monitoring progress toward long-term objectives. 
B)  establishing divisional priorities. 
C)  allocating resources. 
D)  evaluating managers. 
E)  all of the above 
A)  monitoring progress toward long-term objectives. 
B)  establishing divisional priorities. 
C)  allocating resources. 
D)  evaluating managers. 
E)  all of the above

Question 19

Conflict in an organization is

Accepted Answer

A)  always bad. 
B)  always good. 
C)  not always bad. 
D)  a sign of bankruptcy. 
E)  completely avoidable. 
A)  always bad. 
B)  always good. 
C)  not always bad. 
D)  a sign of bankruptcy. 
E)  completely avoidable.

Question 20

JIT significantly increases the costs of implementing strategies.

Accepted Answer

A) True 
 B)False

Undesirable conduct such as distorting the records can be a result of overemphasis on achieving objectives.

Conflict is highly unusual in well-run organizations.

Which approach for managing and resolving conflict involves playing down differences between conflicting parties, while accentuating similarities and common interests?

Six Sigma is generally equally successful in retail firms and manufacturing firms.

A divisional structure by product is most effective when

Which of the following is NOT a management issue central to strategy implementation?

"All of our locations will be open at least two evenings per week until 8:30 p.m." is an example of a(n)

Policies refer to specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals.

In terms of number of employees, restructuring usually involves increasing the size of the firm.

Policies

Medium-sized firms tend to be divisionally structured, whereas large firms tend to use an SBU (strategic business unit) or matrix structure.

Unlike strategy formulation, strategy implementation varies considerably among different types and sizes of organizations.

In Japan, performance rather than seniority has traditionally been the key factor in determining pay.

Glass ceiling refers to

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself?

Which is NOT a characteristic of policies?

What is the most complex form of organizational structure?

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for

Conflict in an organization is

JIT significantly increases the costs of implementing strategies.

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Marketing, Financeaccounting, Rd, and Mis Issues

Strategy Review, Evaluation, and Control

Business Ethics, Social Responsibility, and Environmental Sustainability

Global and International Issues

Filters

Exam 7: Implementing Strategies: Management, Operations, and Human Resource Issues

Undesirable conduct such as distorting the records can be a result of overemphasis on achieving objectives.

Conflict is highly unusual in well-run organizations.

Which approach for managing and resolving conflict involves playing down differences between conflicting parties, while accentuating similarities and common interests?

Six Sigma is generally equally successful in retail firms and manufacturing firms.

A divisional structure by product is most effective when

Which of the following is NOT a management issue central to strategy implementation?

"All of our locations will be open at least two evenings per week until 8:30 p.m." is an example of a(n)

Policies refer to specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals.

In terms of number of employees, restructuring usually involves increasing the size of the firm.

Policies

Medium-sized firms tend to be divisionally structured, whereas large firms tend to use an SBU (strategic business unit) or matrix structure.

Unlike strategy formulation, strategy implementation varies considerably among different types and sizes of organizations.

In Japan, performance rather than seniority has traditionally been the key factor in determining pay.

Glass ceiling refers to

Which approach for managing and resolving conflict involves ignoring the problem in hopes that the conflict will resolve itself?

Which is NOT a characteristic of policies?

What is the most complex form of organizational structure?

Considerable time and effort should be devoted to assuring objectives are well conceived because they represent the basis for

Conflict in an organization is

JIT significantly increases the costs of implementing strategies.

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Marketing, Financeaccounting, Rd, and Mis Issues

Strategy Review, Evaluation, and Control

Business Ethics, Social Responsibility, and Environmental Sustainability

Global and International Issues

Filters