Exam 1: Marketing: Creating and Capturing Customer Value

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Railroads were once operated based on the thinking that users wanted trains rather than transportation, overlooking the challenge of other modes of transportation. This reflects the ________.

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Culture and individual personality shape human needs into wants. What transforms wants into demands?

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The societal marketing concept seeks to establish a balance between consumer short-run wants and consumer ________.

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________ is the set of benefits or values a company promises to deliver to its consumers to satisfy their needs.

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