Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

Sales and marketing processes include general ledger,accounts payable,accounts receivable,fixed assets,cash management and forecasting,product-cost accounting,cost-centre accounting,asset accounting,tax accounting,credit management,and financial reporting.

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

A firm's __________________________ is a network of organizations and business processes for procuring raw materials,transforming these materials into intermediate and finished products,and distributing the finished products to customers.

You have been hired by Croydon Visiting Nurse Services,whose business processes are all manual,paper-based processes.How might a CRM system benefit them?

Analytical CRM uses tools to analyze customer data collected from the firm's customer touch points and from other sources.

In addition to reducing costs,supply chain management systems help increase sales.

You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?

In a pull-based model of SCM systems,production master schedules are based on forecasts of demand for products.

Major CRM application software vendors include Oracle and SAP.

Capabilities of supply chain execution systems would not include

In order to achieve maximum benefit from an enterprise software package,a business

In a push-based model of SCM systems,actual customer orders or purchases trigger events in the supply chain.

Selling a customer with a checking account a home improvement loan is an example of

Nike's contract suppliers manufacture sneakers from scratch.

Cycle time refers to the total elapsed time from the beginning to the end of a process.

The total time it takes to complete a business process,from start to finish,is called its ________ time.

Which of the following would not be considered a contact point?

Cross-selling is the marketing of complementary products to customers.

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

CRM execution systems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner.