Exam 9: Enterprise Applications to Manage Supply Chains and Respond to Customers

Supply chain ________ systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner.

The bullwhip effect is countered by

________ CRM includes customer-facing applications such as tools for sales force automation,call center and customer service support,and marketing automation.

___________________________________ supply chains typically span greater geographic distances and time differences than domestic supply chains and have participants from a number of different countries.

___________________________ include general ledger,accounts payable,accounts receivable,fixed assets,cash management and forecasting,product-cost accounting,cost-centre accounting,asset accounting,tax accounting,credit management,and financial reporting.

As they move through the ________,raw materials are transformed into finished products and shipped to retailers and customers.

National supply chains typically span greater geographic distances and time differences than domestic supply chains and have participants from a number of different countries.

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Analyzing customer buying patterns is an example of

Wal Mart is an example of a push-based model.

A company's organizations and processes for distributing and delivering products to the final customers is the

A ________ is a method of interaction with a customer,such as telephone or customer service desk.

Customer service modules in CRM systems provide tools for

________ modules use many of the same data,tools,and systems as CRM to enhance collaboration between a company and its selling partners.

Identify two classifications for supply chain software.For each classification,identify five capabilities.

PRM provides a firm and its distributors trade information and distributes leads about customers.

The business value of an effective supply chain management system includes all of the following except

Which of the following is an important capability for sales processes that is found in most major CRM software products?

Enterprise application vendors have created ________ to make their own customer relationship management,supply chain management,and enterprise systems work closely together with each other.

________ software deals with employee issues that are closely related to CRM,such as setting objectives,employee performance management,performance-based compensation,and employee training.