Exam 3: Business Functions and Supply Chains

The purpose of ____ is to track every financial transaction within a company,from a few cents to multimillion dollar purchases,from salaries and benefits to the sale of every item.

Some ____ applications are tied to a purchasing IS,to produce purchase orders automatically when the quantity on hand reaches a reorder level.

Modern CRM systems can help capture the entire customer experience with an organization,from response to an online advertisement to automatic replenishment of products,to proactive service.

____________________ software emulates situations in which an employee must act and includes tests and modules to evaluate a trainee's performance.

What is privacy,in the context of information?

To optimize employee benefits,some companies use special software,incorporating a(n)____________________ (IS that emulates human expertise)that determines the optimal health and retirement plans for each employee based on factors such as marital status,age,occupation,and other data.

____________________ (intraorganizational networks that support Web applications)help HR managers post position vacancy announcements for employees to peruse and consider from their own PCs.

Companies can reduce their inventory by communicating to their suppliers through a shared ____________________ system the exact number of units of each item they need and the exact time they need them.

The ____________________ of a specific raw material is the optimal quantity that allows a business to minimize overstocking and save cost,without risking understocking and missing production deadlines.

Human Resources ISs are used extensively for managerial purposes,assisting in organizing quarterly and annual budgets for departments,divisions,and entire corporations.

In its fundamental form,a ____ consists of three phases: procurement of raw materials,processing the materials into intermediate and finished goods,and delivery of the goods to customers.

While ____ participate in physical activities such as cutting and welding,other information systems help to plan and monitor manufacturing.

CRM and supply chain management (SCM)systems combined are often referred to as ____.

Discuss the main characteristics of radio frequency identification (RFID).

Many salespeople carry laptop computers or ____________________ with all the information they need and that allow them to connect to their organizational information systems through the Internet.

Through interviews with producers and manufacturers,market researchers collect information on what consumers like and dislike about products.

Mostly,customer relationship management (CRM)systems support three areas: ____,sales,and customer service.

Several enterprise applications,such as ____________________ systems,also serve as SCM systems.

MRP programs use ____ to put long-lead material on order.

____ defines the degree to which a goal is achieved.