Exam 7: Concepts and Applications in Interpersonal Communication

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Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?

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C

Communication competence involves both:

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C

Self-regulation is:

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C

What percentage of messages is claimed to be ignored, misheard or forgotten?

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Which model of conversation seems to work best in the workplace?

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Which of the following is NOT a way of improving interpersonal communication competence?

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What is deindividuation?

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Which of the following is true about communication technologies such as text messaging and email?

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Compare the speakers' viewpoints in the following conversation.Look at both 'I' statements and 'you' statements. Alex:You make me really worried about meeting the deadline, because you haven't given me your cost estimates so that I can finish the job. Sandy:Hang on! I've got a lot of work to do for other deadlines.Yours isn't the only job I'm working on.

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Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?

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Which of the following is considered good content for an effective 'I' statement?

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Which of the following is NOT a method of improving listening?

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Intrapersonal communication is that which occurs:

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Which of the following would help to build a sense of equality in interpersonal communications?

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Your awareness of intrapersonal communication can be heightened if:

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Fill in the missing word in each of the following sentences. A) Double or mixed messages can be given if your ________ demeanour does not match your words. B) Communication competence involves both knowledge and ________. C) Kaye's matouschka dolls analogy is to human communication and to our layers of ________.

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Which of the following is NOT one of the characteristics identified by Goleman as part of Emotional Intelligence?

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Aggressive behaviour:

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Being assertive means:

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Which of the following is a type of listening?

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