Exam 7: Cost Recovery of Information Systems

Two methods for communicating metrics are dashboards and _______.

All of the following are qualities of a dashboard EXCEPT:

This model is helpful in differentiating the capabilities of IT and the demands of the business for IT relative to the value IT has in the organization's strategy.

Match the three levels of Business-IT maturity to the business organization's approach to IT.Remember that Level 3 is more mature than Level 1.

Which dimension of the balanced scorecard answers the question "How do we look to shareholders?"

Corporate budgeting is a wise choice for funding newer technologies and innovation.

Joe works for a company where the IT department charges him for the number of CRM login accounts that are in his department. What type of IT funding model is his company deploying?

This costing technique looks beyond the initial capital investment of an IT solution and includes costs associated with technical support,administration,training and system retirement.

All of the following are methods used to value an IT investment EXCEPT:

Besides financial metrics,what metrics help an IT organization manage its IT investments?

Managing a global IT organization has challenges that extend beyond managing a global team.What are the specific issues a global IT organization has to consider?

Why would an organization use the balanced scorecard and focus its metrics on more than just financials?

The balanced scorecard:

Match each IT organizational activity with its related level of maturity (based on the Business-IT maturity model).Remember that Level 3 is more mature than Level 1.

WalMart,the world's largest retailer,uses RFID tags to track movement of goods across its intense supply chain.One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received.Instead,an information system automatically logs the goods as they arrive.This benefit is identified as which type of business change:

An IT dashboard provides:

This is a term used to describe a person who aligns business and IT strategies and uses technology to create a competitive advantage.

In the early days of IT,the CIO would report to the ____ as IT was seen as a way to control costs.As technology has become more strategic and able to deliver a competitive advantage,CIOs now report directly to the ____.

Which dimension of the balanced scorecard answers the question "How do customers see us?"

Match the component of the business plan with its objective.