Exam 5: Building and Changing Global Business Processes

If an organization was going to make substantial changes to its customer service department,it would use this type of transformation tool.

ERP systems are expensive for all of the following reasons EXCEPT:

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all.This is possible because of all of the following reasons EXCEPT:

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

Which one of the following is NOT a quality associated with agile and dynamic business processes?

Business processes are functional in nature and rarely cut across different departments in an organization.

This is a set of information system tools used to enable information flow within and between processes across an organization.

Match the description below as belonging either to the functional (silo) perspective or the business process perspective.

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process,greatly benefiting the customer experience.Enterprise achieved this benefit using which tool?

List one of the largest enterprise systems vendors as identified in this chapter.

A business uses __________to measure the critical success dimensions of a business process.

An effective workflow diagram should do all of the following EXCEPT:

Which one of the following enterprise systems is social IT increasingly integrating with?

Match the scenario below to the enterprise system is represents.

The functional perspective keeps the "big picture" in view.

This is an approach that links a company with providers of the raw components it needs to make a product or service,manufacture that product or service,and delivers it to customers.

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.

Sloane Valve's efforts to redesign its new product development (NPD) process are classified as radical redesign.

Match the business process with the enterprise system that supports this process.

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality.Which one of the following enterprise systems supported Sloan's transformation?