Question 1

Identify the benefits a company can receive after successfully implementing a CRM system.

Accepted Answer

Implementing a CRM system can provide numerous benefits for a company. Some of the key benefits include improved customer relationships, increased sales and revenue, better customer retention, streamlined communication and collaboration within the company, more efficient marketing and lead generation, enhanced data management and analysis, and overall improved customer satisfaction. By successfully implementing a CRM system, a company can gain a competitive edge in the market, improve its overall performance, and ultimately achieve greater success in its business operations.

Question 2

The Six Sigma DMAIC process to improve an existing process includes all of the following EXCEPT:

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Computerize 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Computerize C

Question 3

IS can impede change,particularly when the _________ don't match the capabilities of the IS.

Accepted Answer

Business processes

Question 4

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

Accepted Answer

A) True 
 B)False

Question 5

This is a set of information system tools used to enable information flow within and between processes across an organization.

Accepted Answer

The answer of This is a set of information system...

Question 6

An effective workflow diagram should do all of the following EXCEPT:

Accepted Answer

A) Map the sequence and details of a business process 
B) Identify all persons/roles who play a part in the process 
C) Use active verbs to describe activities 
D) Identify inputs and outputs of a process 
E) Try to mask the steps of a business process 
A) Map the sequence and details of a business process 
B) Identify all persons/roles who play a part in the process 
C) Use active verbs to describe activities 
D) Identify inputs and outputs of a process 
E) Try to mask the steps of a business process

Question 7

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.

Accepted Answer

The answer of Match the task of the order fulfillment...

Question 8

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality.Which one of the following enterprise systems supported Sloan's transformation?

Accepted Answer

A)  ERP 
B)  SCM 
C)  PLM 
D)  TQM 
E)  NPD 
A)  ERP 
B)  SCM 
C)  PLM 
D)  TQM 
E)  NPD

Question 9

The major difference between an ERP and ERP II system is this feature.

Accepted Answer

A)  Advances in software usability and flexibility 
B)  Information is made immediately available to external stakeholders using social and collaborative tools 
C)  Information is made available to all departments in the company 
D)  Advanced quering and reporting capabilities 
E)  Close integration with e-business technologies 
A)  Advances in software usability and flexibility 
B)  Information is made immediately available to external stakeholders using social and collaborative tools 
C)  Information is made available to all departments in the company 
D)  Advanced quering and reporting capabilities 
E)  Close integration with e-business technologies

Question 10

When would an organization elect to use BPR over TQM?

Accepted Answer

A)  When they want to make small, incremental changes 
B)  When they need to attain aggressive improvement goals 
C)  When they have time to refine their improvement goals 
D)  When there is not a need to make significant immediate changes 
E)  When they want the employees to have control over the changes 
A)  When they want to make small, incremental changes 
B)  When they need to attain aggressive improvement goals 
C)  When they have time to refine their improvement goals 
D)  When there is not a need to make significant immediate changes 
E)  When they want the employees to have control over the changes

Question 11

_________________________is an all-encompassing tool used for modeling,building,executing and monitoring business processes that go across organizational boundaries (and often systems).

Accepted Answer

A)  Enterprise system 
B)  Workflow diagrams 
C)  SharePoint 
D)  Business Process Management systems 
E)  Integrated information systems 
A)  Enterprise system 
B)  Workflow diagrams 
C)  SharePoint 
D)  Business Process Management systems 
E)  Integrated information systems

Question 12

Sloane Valve's efforts to redesign its new product development (NPD)process are classified as radical redesign.

Accepted Answer

A) True 
 B)False

Question 13

ERP systems are credited with establishing new business models,especially between a business and suppliers.

Accepted Answer

A) True 
 B)False

Question 14

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

Accepted Answer

Installing an enterprise system often re

Question 15

Match the scenario below to the enterprise system is represents.

Accepted Answer

The answer of Match the scenario below to the enterprise...

Question 16

If an organization was going to make substantial changes to its customer service department,it would use this type of transformation tool.

Accepted Answer

A)  Business Process Reengineering (BP
E)  
B)  Reengineering Process Control (RP
C)  
C)  Engineering Control System (ECS) 
D)  Total Process Improvement (TPI) 
E)  System Process Control (SP
C)  
A)  Business Process Reengineering (BP
E)  
B)  Reengineering Process Control (RP
C)  
C)  Engineering Control System (ECS) 
D)  Total Process Improvement (TPI) 
E)  System Process Control (SP
C)

Question 17

This is the tool that is used to help map a sequence of tasks that support a business process.

Accepted Answer

Answer : W

Question 18

ERP systems are expensive for all of the following reasons EXCEPT:

Accepted Answer

A)  The software is costly to purchase. 
B)  There is an enormous amount of work required to implement. 
C)  There are a number of hidden costs such as project management, training and support. 
D)  They require organizational changes and impact the way people work. 
E)  They do not require business process redesign. 
A)  The software is costly to purchase. 
B)  There is an enormous amount of work required to implement. 
C)  There are a number of hidden costs such as project management, training and support. 
D)  They require organizational changes and impact the way people work. 
E)  They do not require business process redesign.

Question 19

The functional perspective keeps the "big picture" in view.

Accepted Answer

A) True 
 B)False

Question 20

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Accepted Answer

A)  Encourage duplication of data 
B)  Centralize decision making 
C)  Make effective use of organizational databases 
D)  Unify operations 
E)  Standardize processes 
A)  Encourage duplication of data 
B)  Centralize decision making 
C)  Make effective use of organizational databases 
D)  Unify operations 
E)  Standardize processes

Identify the benefits a company can receive after successfully implementing a CRM system.

The Six Sigma DMAIC process to improve an existing process includes all of the following EXCEPT:

IS can impede change,particularly when the _________ don't match the capabilities of the IS.

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

This is a set of information system tools used to enable information flow within and between processes across an organization.

An effective workflow diagram should do all of the following EXCEPT:

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality.Which one of the following enterprise systems supported Sloan's transformation?

The major difference between an ERP and ERP II system is this feature.

When would an organization elect to use BPR over TQM?

_________________________is an all-encompassing tool used for modeling,building,executing and monitoring business processes that go across organizational boundaries (and often systems).

Sloane Valve's efforts to redesign its new product development (NPD)process are classified as radical redesign.

ERP systems are credited with establishing new business models,especially between a business and suppliers.

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

Match the scenario below to the enterprise system is represents.

If an organization was going to make substantial changes to its customer service department,it would use this type of transformation tool.

This is the tool that is used to help map a sequence of tasks that support a business process.

ERP systems are expensive for all of the following reasons EXCEPT:

The functional perspective keeps the "big picture" in view.

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Linking Systems Strategy and the Organization

Strategic Use of Information Resources in a Global Economy

Organizational Strategy: Managerial Levers

Work Design: Enabling Global Collaboration

Information Systems Strategy: Architecture and Infrastructure

Cost Recovery of Information Systems

Governance of the Information Systems Organization

Sourcing Information Systems Around the World

Managing Projects in a Global Ecosystem

Business Analytics and Knowledge Management

Ethical Guidelines for Information Use

Filters

Exam 5: Building and Changing Global Business Processes

Identify the benefits a company can receive after successfully implementing a CRM system.

The Six Sigma DMAIC process to improve an existing process includes all of the following EXCEPT:

IS can impede change,particularly when the _________ don't match the capabilities of the IS.

The speed and magnitude at which organizations must make changes today continues to decrease as a result of technology.

This is a set of information system tools used to enable information flow within and between processes across an organization.

An effective workflow diagram should do all of the following EXCEPT:

Match the task of the order fulfillment process to the department that would most likely be responsible for completing the task.

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality.Which one of the following enterprise systems supported Sloan's transformation?

The major difference between an ERP and ERP II system is this feature.

When would an organization elect to use BPR over TQM?

_________________________is an all-encompassing tool used for modeling,building,executing and monitoring business processes that go across organizational boundaries (and often systems).

Sloane Valve's efforts to redesign its new product development (NPD)process are classified as radical redesign.

ERP systems are credited with establishing new business models,especially between a business and suppliers.

Explain why installing an enterprise system often requires the redesign of existing business processes and the impact this has on the organization.

Match the scenario below to the enterprise system is represents.

If an organization was going to make substantial changes to its customer service department,it would use this type of transformation tool.

This is the tool that is used to help map a sequence of tasks that support a business process.

ERP systems are expensive for all of the following reasons EXCEPT:

The functional perspective keeps the "big picture" in view.

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Linking Systems Strategy and the Organization

Strategic Use of Information Resources in a Global Economy

Organizational Strategy: Managerial Levers

Work Design: Enabling Global Collaboration

Information Systems Strategy: Architecture and Infrastructure

Cost Recovery of Information Systems

Governance of the Information Systems Organization

Sourcing Information Systems Around the World

Managing Projects in a Global Ecosystem

Business Analytics and Knowledge Management

Ethical Guidelines for Information Use

Filters