Exam 5: Building and Changing Global Business Processes

Which one of the following is NOT a quality associated with agile and dynamic business processes?

This is an approach that links a company with providers of the raw components it needs to make a product or service,manufacture that product or service,and delivers it to customers.

List one of the largest enterprise systems vendors as identified in this chapter.

Business processes are functional in nature and rarely cut across different departments in an organization.

Computer systems in the 1960s and early 1970s were typically designed around a specific departmental need and did not interface very well.These systems were designed to support:

Which one of the following enterprise systems is social IT increasingly integrating with?

Match the description below as belonging either to the functional (silo)perspective or the business process perspective.

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all.This is possible because of all of the following reasons EXCEPT:

Order the tasks below as they would appear in a simple,linear workflow diagram for the procurement process.

Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.

At the heart of how a business operates,you will find a collection of core business processes.

Middleware is software used to:

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process,greatly benefiting the customer experience.Enterprise achieved this benefit using which tool?