Exam 5: Building and Changing Global Business Processes

Outline how Zara demonstrates a strong sense of process perspective in comparison to other more traditional retailers who seem to have a silo perspective.

All of the follow are negative outcomes found in a firm that is afunctional EXCEPT for:

The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.

A business uses __________to measure the critical success dimensions of a business process.

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.

Apple Inc.has developed iTunes,a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution,most likely because:

In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

These are comprehensive software packages that incorporate all modules needed to run the internal operations of a business. They should include the following modules: Manufacturing,Accounting,Human Resources and Sales.

This type of process reengineering uses a radical improvement method for change.

Identify the specific components of the payroll business process.

Match the business process with the enterprise system that supports this process.

Describe a business process by identifying the input to the process,some tasks associated with the process,the output of the process and a metric that could measure its effectiveness.

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

All of the following are characteristics of an ERP system EXCEPT:

The enterprise system used to manage all information related to customer interactions is called_____.

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

Organizations use the enterprise system to drive the redesign of a business process (rather than the process driving the system implementation)for all of the following reasons EXCEPT:

This type of organizational structure (perspective)results in duplication of information,lack of coordination between departments,and lack of communication on a company wide basis.

What does SCM stand for?