Exam 11: Knowledge Management and Specialized Information Systems

For some decisions, people use ____________________, which are rules of thumb arising from experience.

Distinguish between data, information, and knowledge.

The purpose of the ____________________ is to seek information and relationships from the knowledge base and to provide answers, predictions, and suggestions similar to the way a human expert would.

The expert system knowledge acquisition facility serves as an interface between which of the following elements?

Some organizations and professions use ____________________ to create, store, and share knowledge.

Disadvantages associated with expert systems are that they can be difficult, expensive, and time consuming to develop.

A rule is a conditional statement that links conditions to actions or outcomes.

Data mining and business intelligence are seldom used to capture the knowledge stored in a knowledge management system.

What file conversion program can be used to compress multimedia files, making them easier to download from the Internet or send as an e-mail attachment?

____________________ is a voice-activated system developed by Ford Motor Company and Microsoft.

What technology is used to combine GPS maps with real pictures of stores and streets?

Pete is a visually impaired writer who was able to write his first book using processing that allowed his computer to understand his commands spoken aloud.What type of processing is he using?

What involves using information systems to develop competitive strategies for people, organizations, or even countries?

Neugents are neural intelligence agents that "learn" patterns and behaviours and predict what will happen next.

A neural network uses heuristics, or rules of thumb, to arrive at a conclusion or make suggestions.

What name is given to special-purpose systems used to overcome disabilities or improve health?

____________________ knowledge is objective and can be measured and documented.

Secretaries, administrative assistants, bookkeepers, and similar data-entry people are often called data workers.

____________________ is a process where the computer makes a decision, analyzes the results, and then makes a better decision based on the analysis.

Expert systems cannot be used at a number of different locations at the same time by different sets of users.