Question 1

Information processes perform all of the following roles in business processes except __________.

Accepted Answer

A) Setting standards 
B) Executing the process 
C) Capturing and storing process data 
D) Monitoring process performance 
E) Detecting problems with the process. 
A) Setting standards 
B) Executing the process 
C) Capturing and storing process data 
D) Monitoring process performance 
E) Detecting problems with the process. A

Question 2

Hyo runs an ice cream store with her family. At the end of each shift, the manager reconciles the cash in the drawer and the total amount charged to the sales amount for the shift. This is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process A

Question 3

Hyo runs an ice cream store with her family. Which of the following activities is not a component of their procurement process?

Accepted Answer

A) Send an order to a supplier 
B) Decide what to order 
C) Record daily sales revenue 
D) Record goods received 
E) Send a check to a supplier 
A) Send an order to a supplier 
B) Decide what to order 
C) Record daily sales revenue 
D) Record goods received 
E) Send a check to a supplier C

Question 4

Managing account collections is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process

Question 5

Which of the following is not one of the 5 basic phases of a successful BPI project?

Accepted Answer

A) define phase 
B) measure phase 
C) process modeling phase 
D) control phase 
E) analysis phase 
A) define phase 
B) measure phase 
C) process modeling phase 
D) control phase 
E) analysis phase

Question 6

___________ is a management technique that includes methods and tools to support the design, analysis, implementation management and optimization of business processes.

Accepted Answer

A) BPM 
B) BPR 
C) Cross-Functional Processes 
D) None of the choices is correct 
A) BPM 
B) BPR 
C) Cross-Functional Processes 
D) None of the choices is correct

Question 7

Which of the following statements is false?

Accepted Answer

A) BPM is a task-oriented approach. 
B) BPM can help companies reduce costs. 
C) BPM can help companies increase revenue. 
D) BPM can improve customer satisfaction. 
E) BPM can improve organizational flexibility. 
A) BPM is a task-oriented approach. 
B) BPM can help companies reduce costs. 
C) BPM can help companies increase revenue. 
D) BPM can improve customer satisfaction. 
E) BPM can improve organizational flexibility.

Question 8

Which of the following statements is false?

Accepted Answer

A) BPM begins with process modeling. 
B) Process modeling is a graphical depiction of all the steps in a process. 
C) BPM uses Web-enabled technologies for user interfaces. 
D) Business activity monitoring is used to measure and manage business processes. 
E) Business activity monitoring is a type of scheduled reporting. 
A) BPM begins with process modeling. 
B) Process modeling is a graphical depiction of all the steps in a process. 
C) BPM uses Web-enabled technologies for user interfaces. 
D) Business activity monitoring is used to measure and manage business processes. 
E) Business activity monitoring is a type of scheduled reporting.

Question 9

In a cross-functional process, one functional area is responsible for its execution.

Accepted Answer

A) True 
 B)False

Question 10

An organization's business processes can create a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 11

Hyo runs an ice cream store with her family. As the weather turns colder, they need to look at their projections for the colder months and what the cash flow will look like. This is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process

Question 12

Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?

Accepted Answer

A) Receiving goods from their supplier 
B) Making ice cream 
C) Recording daily sales revenue 
D) Recording goods received 
E) Making a custom-order ice cream cake 
A) Receiving goods from their supplier 
B) Making ice cream 
C) Recording daily sales revenue 
D) Recording goods received 
E) Making a custom-order ice cream cake

Question 13

Reconciling bank accounts is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Process

Question 14

For many organizations, business process reengineering___________.

Accepted Answer

A) is easy to implement 
B) is not disruptive to implement 
C) has little impact on the organization's facilities 
D) is inexpensive 
E) has a major impact on the corporate culture. 
A) is easy to implement 
B) is not disruptive to implement 
C) has little impact on the organization's facilities 
D) is inexpensive 
E) has a major impact on the corporate culture.

Question 15

BPR is a strategy for improving the efficiency of an organization's data collection.

Accepted Answer

A) True 
 B)False

Question 16

Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?

Accepted Answer

A) Sending an order to their supplier 
B) Taking an order for a custom-made ice cream cake 
C) Obtaining the ingredients for a custom-made ice cream cake 
D) Scheduling the production of ice cream 
E) Collecting payment for a custom-made ice cream cake 
A) Sending an order to their supplier 
B) Taking an order for a custom-made ice cream cake 
C) Obtaining the ingredients for a custom-made ice cream cake 
D) Scheduling the production of ice cream 
E) Collecting payment for a custom-made ice cream cake

Question 17

The activities of a business process can be measured

Accepted Answer

A) True 
 B)False

Question 18

The procurement process includes the sales area.

Accepted Answer

A) True 
 B)False

Question 19

Collecting sales tax is an example of a(n):

Accepted Answer

A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Processes 
A) Accounting Business Process 
B) Finance Business Process 
C) Marketing Business Process 
D) Production Business Process 
E) Management Information Systems Business Processes

Question 20

BPM is an implementation of BPR.

Accepted Answer

A) True 
 B)False

Exam 15: Plug It in 7 Protecting Your Information Assets

Information processes perform all of the following roles in business processes except __________.

Hyo runs an ice cream store with her family. At the end of each shift, the manager reconciles the cash in the drawer and the total amount charged to the sales amount for the shift. This is an example of a(n):

Hyo runs an ice cream store with her family. Which of the following activities is not a component of their procurement process?

Managing account collections is an example of a(n):

Which of the following is not one of the 5 basic phases of a successful BPI project?

___________ is a management technique that includes methods and tools to support the design, analysis, implementation management and optimization of business processes.

Which of the following statements is false?

Which of the following statements is false?

In a cross-functional process, one functional area is responsible for its execution.

An organization's business processes can create a competitive advantage.

Hyo runs an ice cream store with her family. As the weather turns colder, they need to look at their projections for the colder months and what the cash flow will look like. This is an example of a(n):

Hyo runs an ice cream store with her family. Which of the following activities is a component of their fulfillment process?

Reconciling bank accounts is an example of a(n):

For many organizations, business process reengineering___________.

BPR is a strategy for improving the efficiency of an organization's data collection.

Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?

The activities of a business process can be measured

The procurement process includes the sales area.

Collecting sales tax is an example of a(n):

BPM is an implementation of BPR.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Data and Knowledge Management

Telecommunications and Networking

Business Analytics

Ethics and Privacy

Information Security

Social Computing

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Information Systems Within the Organization

Customer Relationship Management

Supply Chain Management

Acquiring Information Systems and Applications

Plug It in 1 Business Processes and Business Process Management

Plug It in 2 Hardware and Soft Ware

Plug It in 3 Fundamentals of Relational Database Operations

Plug It in 4 Cloud Computing

Plug It in 5 Artificial Intelligence

Plug It in 6 Project Management

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