Question 1

Financial management, operations management, and human resource management are extended ERP modules.

Accepted Answer

A) True 
 B)False

Question 2

The most fundamental information systems in an organization are_____________.

Accepted Answer

A) office automation systems 
B) decision support systems 
C) functional area information systems 
D) transaction processing systems 
E) business intelligence systems 
A) office automation systems 
B) decision support systems 
C) functional area information systems 
D) transaction processing systems 
E) business intelligence systems

Question 3

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

Accepted Answer

A) Ad hoc 
B) Summary 
C) Exception 
D) Detailed 
E) Key indicator 
A) Ad hoc 
B) Summary 
C) Exception 
D) Detailed 
E) Key indicator

Question 4

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she will be using the most. From the list below, which one would you tell Kathy is the one she will be using the most.

Accepted Answer

A) Customer relationship management 
B) Human resource management 
C) Business intelligence 
D) Operations management 
E) E-Business 
A) Customer relationship management 
B) Human resource management 
C) Business intelligence 
D) Operations management 
E) E-Business

Question 5

The POM function within an organization monitors the customer sales activity.

Accepted Answer

A) True 
 B)False

Question 6

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?

Accepted Answer

A) Adding a new client to his list. 
B) Mowing a client's lawn 
C) Buying gas for his mower 
D) Driving to the client's house 
E) Getting paid by the client 
A) Adding a new client to his list. 
B) Mowing a client's lawn 
C) Buying gas for his mower 
D) Driving to the client's house 
E) Getting paid by the client

Question 7

Which of the following is not a process within an information system for Human Resource Management?

Accepted Answer

A) Benefits administration 
B) Firing decisions 
C) Peer evaluations 
D) Recruitment 
E) Training 
A) Benefits administration 
B) Firing decisions 
C) Peer evaluations 
D) Recruitment 
E) Training

Question 8

Which of the following statements is false?

Accepted Answer

A) Corporate data is supplied by transaction processing systems. 
B) Information systems are only used by large organizations. 
C) Reports from information systems are used in all levels of the organization. 
D) Data from TPS systems feeds ERP systems. 
E) Information systems within an organization support internal and external processes. 
A) Corporate data is supplied by transaction processing systems. 
B) Information systems are only used by large organizations. 
C) Reports from information systems are used in all levels of the organization. 
D) Data from TPS systems feeds ERP systems. 
E) Information systems within an organization support internal and external processes.

Question 9

_____ reports summarize the performance of critical activities.

Accepted Answer

A) Ad hoc 
B) Routine 
C) Exception 
D) Detailed 
E) Key indicator 
A) Ad hoc 
B) Routine 
C) Exception 
D) Detailed 
E) Key indicator

Question 10

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Accepted Answer

A) True 
 B)False

Question 11

Key-indicator reports shows data at a greater level of detail.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is false?

Accepted Answer

A) Breaking down functional silos makes an organization more adaptive. 
B) An organization doesn't have to use the business processes coded into the ERP. 
C) ERP systems change an organization's business processes. 
D) ERP systems are time consuming to implement. 
E) ERP systems require functional areas to work together. 
A) Breaking down functional silos makes an organization more adaptive. 
B) An organization doesn't have to use the business processes coded into the ERP. 
C) ERP systems change an organization's business processes. 
D) ERP systems are time consuming to implement. 
E) ERP systems require functional areas to work together.

Question 13

Which of the following is not a characteristic of a transaction processing system?

Accepted Answer

A) Small amounts of data are processed. 
B) Sources of data are mainly internal. 
C) There is a low computation complexity. 
D) There is a high level of accuracy, data integrity, and security 
E) There is a high level of detail 
A) Small amounts of data are processed. 
B) Sources of data are mainly internal. 
C) There is a low computation complexity. 
D) There is a high level of accuracy, data integrity, and security 
E) There is a high level of detail

Question 14

Greg is mowing lawns in the neighborhood for the summer. He buys a card swipe device for his smartphone so he can take credit card payments when he is at a customer's house. This is called batch processing.

Accepted Answer

A) True 
 B)False

Question 15

In general, organizations try to automate data entry as much as possible.

Accepted Answer

A) True 
 B)False

Question 16

Business processes may be located within one functional area or may span multiple functional areas.

Accepted Answer

A) True 
 B)False

Question 17

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

Accepted Answer

A) low, repetitive, difficult 
B) high, repetitive, easy 
C) high, different, difficult 
D) low, different, easy 
E) high, different, easy 
A) low, repetitive, difficult 
B) high, repetitive, easy 
C) high, different, difficult 
D) low, different, easy 
E) high, different, easy

Question 18

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is false?

Accepted Answer

A) ERP systems are an evolution of functional information systems. 
B) ERP systems look the same to users as functional information systems. 
C) ERP systems have much the same functionality as functional information systems. 
D) ERP systems produce the same reports as functional information systems. 
E) ERP systems use the same data as functional information systems. 
A) ERP systems are an evolution of functional information systems. 
B) ERP systems look the same to users as functional information systems. 
C) ERP systems have much the same functionality as functional information systems. 
D) ERP systems produce the same reports as functional information systems. 
E) ERP systems use the same data as functional information systems.

Question 20

Which of the following is not a function of functional area information systems?

Accepted Answer

A) providing information to managers in the functional areas 
B) supporting the managerial tasks of planning, organizing, and controlling operations 
C) providing information mainly in the form of reports 
D) providing data from business events to the corporate database 
E) providing analysis capabilities to middle level managers and staff 
A) providing information to managers in the functional areas 
B) supporting the managerial tasks of planning, organizing, and controlling operations 
C) providing information mainly in the form of reports 
D) providing data from business events to the corporate database 
E) providing analysis capabilities to middle level managers and staff

Financial management, operations management, and human resource management are extended ERP modules.

The most fundamental information systems in an organization are_____________.

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

The POM function within an organization monitors the customer sales activity.

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?

Which of the following is not a process within an information system for Human Resource Management?

Which of the following statements is false?

_____ reports summarize the performance of critical activities.

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Key-indicator reports shows data at a greater level of detail.

Which of the following statements is false?

Which of the following is not a characteristic of a transaction processing system?

Greg is mowing lawns in the neighborhood for the summer. He buys a card swipe device for his smartphone so he can take credit card payments when he is at a customer's house. This is called batch processing.

In general, organizations try to automate data entry as much as possible.

Business processes may be located within one functional area or may span multiple functional areas.

Organizational transactions are typically ___ volume, _, and therefore ___ to computerize.

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Which of the following statements is false?

Which of the following is not a function of functional area information systems?

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Data and Knowledge Management

Telecommunications and Networking

Business Analytics

Ethics and Privacy

Information Security

Social Computing

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Customer Relationship Management

Supply Chain Management

Acquiring Information Systems and Applications

Plug It in 7 Protecting Your Information Assets

Plug It in 1 Business Processes and Business Process Management

Plug It in 2 Hardware and Soft Ware

Plug It in 3 Fundamentals of Relational Database Operations

Plug It in 4 Cloud Computing

Plug It in 5 Artificial Intelligence

Plug It in 6 Project Management

Filters

Exam 11: Information Systems Within the Organization

Financial management, operations management, and human resource management are extended ERP modules.

The most fundamental information systems in an organization are_____________.

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

The POM function within an organization monitors the customer sales activity.

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?

Which of the following is not a process within an information system for Human Resource Management?

Which of the following statements is false?

_____ reports summarize the performance of critical activities.

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Key-indicator reports shows data at a greater level of detail.

Which of the following statements is false?

Which of the following is not a characteristic of a transaction processing system?

Greg is mowing lawns in the neighborhood for the summer. He buys a card swipe device for his smartphone so he can take credit card payments when he is at a customer's house. This is called batch processing.

In general, organizations try to automate data entry as much as possible.

Business processes may be located within one functional area or may span multiple functional areas.

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Which of the following statements is false?

Which of the following is not a function of functional area information systems?

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Data and Knowledge Management

Telecommunications and Networking

Business Analytics

Ethics and Privacy

Information Security

Social Computing

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Customer Relationship Management

Supply Chain Management

Acquiring Information Systems and Applications

Plug It in 7 Protecting Your Information Assets

Plug It in 1 Business Processes and Business Process Management

Plug It in 2 Hardware and Soft Ware

Plug It in 3 Fundamentals of Relational Database Operations

Plug It in 4 Cloud Computing

Plug It in 5 Artificial Intelligence

Plug It in 6 Project Management

Filters

Organizational transactions are typically ___ volume, _, and therefore ___ to computerize.