Question 1

A patient with an emergency:

Accepted Answer

A) is only a patient of record that may be in pain and needs to be seen immediately. 
B) will come at the first available time. 
C) should be seen in the office at all costs so the dentist will not be charged with abandonment. 
D) should be referred to another dentist if they are not a patient of record. 
A) is only a patient of record that may be in pain and needs to be seen immediately. 
B) will come at the first available time. 
C) should be seen in the office at all costs so the dentist will not be charged with abandonment. 
D) should be referred to another dentist if they are not a patient of record. B

Question 2

Place the following names in alphabetical order.
1)John G.Stanford
2)Carl B.Stephens
3)Francis Lee St.Andrew
4)Denise Stall-Chadwick

Accepted Answer

A) 4, 3, 2, 1 
B) 3, 2, 1, 4 
C) 2, 1, 3, 4 
D) 3, 4, 1, 2 
A) 4, 3, 2, 1 
B) 3, 2, 1, 4 
C) 2, 1, 3, 4 
D) 3, 4, 1, 2 D

Question 3

Which of the following is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?

Accepted Answer

A) Sorting 
B) Storage and retrieval 
C) Filing 
D) Charting 
A) Sorting 
B) Storage and retrieval 
C) Filing 
D) Charting C

Question 4

What item is placed daily in the treatment room,laboratory,and private offices for the staff?

Accepted Answer

A) Call list 
B) Daily schedule 
C) Ledger 
D) Outguide 
A) Call list 
B) Daily schedule 
C) Ledger 
D) Outguide

Question 5

One of the most important responsibilities of the dental office business assistant is:

Accepted Answer

A) calling patients to remind them of their appointments. 
B) maintaining accurate and complete records. 
C) making sure all supplies are ordered. 
D) keeping the dentist happy. 
A) calling patients to remind them of their appointments. 
B) maintaining accurate and complete records. 
C) making sure all supplies are ordered. 
D) keeping the dentist happy.

Question 6

When scheduling appointments it is good to remember to:

Accepted Answer

A) schedule difficult appointments back-to-back to get them over with. 
B) allow time for cleaning and setting-up of the treatment areas. 
C) overlap patients to reduce downtime. 
D) show the schedule to patients so they will understand the importance of being on time for their appointment. 
A) schedule difficult appointments back-to-back to get them over with. 
B) allow time for cleaning and setting-up of the treatment areas. 
C) overlap patients to reduce downtime. 
D) show the schedule to patients so they will understand the importance of being on time for their appointment.

Question 7

The types of preventive recall systems include which of the following?

Accepted Answer

A) Advance recall system and written recall notification 
B) Telephone recall system 
C) Fed-Ex recall system 
D) Both a and b 
A) Advance recall system and written recall notification 
B) Telephone recall system 
C) Fed-Ex recall system 
D) Both a and b

Question 8

The _____ is the core of the business side of the dental practice.

Accepted Answer

A) reception area 
B) business office 
C) private office 
D) treatment area 
A) reception area 
B) business office 
C) private office 
D) treatment area

Question 9

Which of the following categories of the dental office budget consists of materials of relatively low cost that are used up in a short time?

Accepted Answer

A) Consumables and disposables 
B) Expendables 
C) Nonexpendables 
D) Major equipment 
A) Consumables and disposables 
B) Expendables 
C) Nonexpendables 
D) Major equipment

Question 10

The maximum quantity of a product to be ordered at one time is called the:

Accepted Answer

A) shelf life. 
B) rate of use. 
C) reorder quantity. 
D) reorder point. 
A) shelf life. 
B) rate of use. 
C) reorder quantity. 
D) reorder point.

Question 11

What is necessary to achieve organizational goals and team-oriented employee satisfaction?

Accepted Answer

A) Communication skills 
B) Effective management 
C) Team cooperation 
D) Patient satisfaction 
A) Communication skills 
B) Effective management 
C) Team cooperation 
D) Patient satisfaction

Question 12

The reorder point of an item is based on:

Accepted Answer

A) the rate of use. 
B) the lead time. 
C) automatic shipments. 
D) both a and b. 
A) the rate of use. 
B) the lead time. 
C) automatic shipments. 
D) both a and b.

Question 13

Which statement is NOT true concerning the HIPAA electronic safeguards?

Accepted Answer

A) Dental offices must have physical and technical safeguards to maintain the safety and confidentiality of patient personal information. 
B) Computer screens can never be in plain sight of patients. 
C) Passwords must be put into practice and changed often. 
D) Always close the patient file off the screen when not using the file. 
A) Dental offices must have physical and technical safeguards to maintain the safety and confidentiality of patient personal information. 
B) Computer screens can never be in plain sight of patients. 
C) Passwords must be put into practice and changed often. 
D) Always close the patient file off the screen when not using the file.

Question 14

When reordering supplies,which of the following must be taken into consideration?

Accepted Answer

A) The shelf life of the materials 
B) Storage space available 
C) Quantity purchase rate 
D) All of the above 
A) The shelf life of the materials 
B) Storage space available 
C) Quantity purchase rate 
D) All of the above

Question 15

Approximately one file guide should be used for every ____ folders,depending on the size of the folders.

Accepted Answer

A) 9 to 12 
B) 10 to 20 
C) 5 to 10 
D) 3 to 5 
A) 9 to 12 
B) 10 to 20 
C) 5 to 10 
D) 3 to 5

Question 16

Most dental practices use ___-minute time units,because they provide maximal flexibility in scheduling,allowing for more productivity.

Accepted Answer

A) 10 
B) 15 
C) 30 
D) 60 
A) 10 
B) 15 
C) 30 
D) 60

Question 17

In which record would you look to find consent forms for a patient?

Accepted Answer

A) Patient dental records 
B) Patient financial records 
C) Practice business records 
D) Accounts receivable records 
A) Patient dental records 
B) Patient financial records 
C) Practice business records 
D) Accounts receivable records

Question 18

The best time to see young children in the dental office is usually:

Accepted Answer

A) after their nap 
B) right after lunch 
C) late in the day 
D) in the morning 
A) after their nap 
B) right after lunch 
C) late in the day 
D) in the morning

Question 19

The dentist requires 1 hour and 20 minutes to prepare a tooth for a single crown.The office appointment book is marked in 15-minute increments.How many units of time would need to be reserved for this procedure?

Accepted Answer

A) Four units 
B) Five units 
C) Six units 
D) Seven units 
A) Four units 
B) Five units 
C) Six units 
D) Seven units

Question 20

Which statement is not true of inventory management?

Accepted Answer

A) An inventory system should be updated at all times. 
B) It should be organized into expendable and nonexpendables. 
C) All expendable items must always be placed on the automatic shipment system. 
D) It is advisable that a clinical assistant be assigned to handle the inventory of clinical supplies. 
A) An inventory system should be updated at all times. 
B) It should be organized into expendable and nonexpendables. 
C) All expendable items must always be placed on the automatic shipment system. 
D) It is advisable that a clinical assistant be assigned to handle the inventory of clinical supplies.

Exam 62: Business Operating Systems

A patient with an emergency:

Place the following names in alphabetical order. 1)John G.Stanford 2)Carl B.Stephens 3)Francis Lee St.Andrew 4)Denise Stall-Chadwick

Which of the following is the act of classifying and arranging records so that they will be preserved safely and can be quickly retrieved when needed?

What item is placed daily in the treatment room,laboratory,and private offices for the staff?

One of the most important responsibilities of the dental office business assistant is:

When scheduling appointments it is good to remember to:

The types of preventive recall systems include which of the following?

The _____ is the core of the business side of the dental practice.

Which of the following categories of the dental office budget consists of materials of relatively low cost that are used up in a short time?

The maximum quantity of a product to be ordered at one time is called the:

What is necessary to achieve organizational goals and team-oriented employee satisfaction?

The reorder point of an item is based on:

Which statement is NOT true concerning the HIPAA electronic safeguards?

When reordering supplies,which of the following must be taken into consideration?

Approximately one file guide should be used for every ____ folders,depending on the size of the folders.

Most dental practices use ___-minute time units,because they provide maximal flexibility in scheduling,allowing for more productivity.

In which record would you look to find consent forms for a patient?

The best time to see young children in the dental office is usually:

The dentist requires 1 hour and 20 minutes to prepare a tooth for a single crown.The office appointment book is marked in 15-minute increments.How many units of time would need to be reserved for this procedure?

Which statement is not true of inventory management?

History of Dentistry

The Professional Dental Assistant

The Dental Healthcare Team

Dental Ethics

Dentistry and the Law

General Anatomy

General Physiology

Oral Embryology and Histology

Head and Neck Anatomy

Landmarks of the Face and Oral Cavity

Overview of the Dentitions

Tooth Morphology

Dental Caries

Periodontal Disease

Preventive Dentistry

Nutrition

Oral Pathology

Microbiology

Disease Transmission and Infection Prevention

Principles and Techniques of Disinfection

Principles and Techniques of Instrument Processing and Sterilization

Regulatory and Advisory Agencies

Chemical and Waste Management

Dental Unit Waterlines

Ergonomics

The Patient Record

Vital Signs

Oral Diagnosis and Treatment Planning

The Special Needs and Medically Compromised Patient

Principles of Pharmacology

Assisting in a Medical Emergency

The Dental Office

Delivering Dental Care

Dental Hand Instruments

Dental Handpieces and Accessories

Moisture Control

Anesthesia and Pain Control

Foundations of Radiography, Radiographic Equipment, and Radiation Safety

Digital Imaging, Dental Film, and Processing Radiographs

Legal Issues, Quality Assurance, and Infection Prevention

Intraoral Imaging

Extraoral Imaging

Restorative and Esthetic Dental Materials

Dental Liners, Bases, and Bonding Systems

Dental Cements

Impression Materials

Laboratory Materials and Procedures

General Dentistry

Matrix Systems for Restorative Dentistry

Fixed Prosthodontics

Provisional Coverage

Removable Prosthodontics

Dental Implants

Endodontics

Periodontics

Oral and Maxillofacial Surgery

Pediatric Dentistry

Coronal Polishing

Dental Sealants