Exam 61: Communication in the Dental Office

The general categories of communication are:

A practice newsletter is a(n):

Good communication skills include using:

Closed-ended questions usually begin with words such as:

Good verbal communication does not include:

Good listening skills:

What is the most important public relations tool used in the dental office?

The key to a successful work environment in the dental office is:

Participating in health fairs,making presentations to school children,and working with senior citizens on dental care are examples of _____ marketing.

Phone skills include:

Which statement is not true concerning social attitudes?

When completing written correspondence to insurance carriers,which of the following should be included?

To be a good team member,it is important to:

When trying to resolve a conflict it is important to:

A parent reprimanding a child for eating candy by telling him "it will cause a hole in his tooth and the dentist will have to give him a shot to drill the hole and fix it" is an example of:

How should a dental assistant react if,while in the dental chair,the patient begins to move restlessly,is sweating,and appears to be agitated?

Subjective fears are:

Voice quality accounts for more than one _____ of the impact of the total message and reveals much about the individual.

Methods to reduce stress in the dental workplace include:

Nonverbal communication: