Question 1

A clinic nurse developed objectives for a diabetic education program.The characteristics of well-written objectives include that they should be what?

Accepted Answer

A)  Achievable 
B)  Understandable and specific 
C)  People-oriented 
D)  Manager-oriented 
E)  Means-oriented
F) Measurable 
A)  Achievable 
B)  Understandable and specific 
C)  People-oriented 
D)  Manager-oriented 
E)  Means-oriented
F) Measurable A,B,F

Question 2

In assessing the internal environment,the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means.This is most likely related to:

Accepted Answer

A)  the level of abstraction inherent in mission statements. 
B)  development of the statement by the administration team with no other staff involvement. 
C)  outdated goals and objectives contained in the mission statement. 
D)  failure to provide action statements within the mission statement. 
A)  the level of abstraction inherent in mission statements. 
B)  development of the statement by the administration team with no other staff involvement. 
C)  outdated goals and objectives contained in the mission statement. 
D)  failure to provide action statements within the mission statement. B

Question 3

The executive team at Hospital XYZ develops a polished strategic plan that includes a mission statement,goals,and objectives.The executive team involves the marketing team,so that the plan can be communicated internally and externally.After 2 years,no significant progress has been made toward any of the goals.What has been omitted in the plan?

Accepted Answer

A)  Planning 
B)  Marketing 
C)  Integrated financial planning 
D)  Customer focus 
A)  Planning 
B)  Marketing 
C)  Integrated financial planning 
D)  Customer focus C

Question 4

Shifts such as changes in the percentage of seniors in the population,governmental initiatives in health care,and the influence of income on health status are factors in the __________ environment.

Accepted Answer

A)  public 
B)  macro 
C)  competitive 
D)  social 
A)  public 
B)  macro 
C)  competitive 
D)  social

Question 5

Nurses are valuable partners in marketing strategies because they:

Accepted Answer

A)  are more likely than other members of the organization to use marketing tools. 
B)  have a strong background in using evidence to support decisions. 
C)  have close involvement with patients, who are the target group for marketing. 
D)  constitute the largest staff group in most healthcare organizations. 
A)  are more likely than other members of the organization to use marketing tools. 
B)  have a strong background in using evidence to support decisions. 
C)  have close involvement with patients, who are the target group for marketing. 
D)  constitute the largest staff group in most healthcare organizations.

Question 6

Northwestern Hospital has decided to implement peer review.As a clinical leader in the Emergency Department,you have overall responsibility for ensuring that this is in place by next month.The most important step in this process is to:

Accepted Answer

A)  provide an educational session for staff on peer review. 
B)  revise the mission statement, objectives, and performance standards. 
C)  develop objectives and performance standards with employees. 
D)  implement objectives and performance standards. 
A)  provide an educational session for staff on peer review. 
B)  revise the mission statement, objectives, and performance standards. 
C)  develop objectives and performance standards with employees. 
D)  implement objectives and performance standards.

Question 7

Assessment of the needs of the consumer or client (in developing a strategic marketing plan)focuses on:

Accepted Answer

A)  present needs only. 
B)  present and future needs. 
C)  the development of surveys. 
D)  secondary analysis of existing data. 
A)  present needs only. 
B)  present and future needs. 
C)  the development of surveys. 
D)  secondary analysis of existing data.

Question 8

Planning is a process designed to achieve goals in dynamic,competitive environments.As a new manager,what is the first step you will undertake to develop a strategic plan of action for a congestive heart failure program?

Accepted Answer

A)  Search the environment to determine changes that may affect the organization. 
B)  Appraise the organization's strengths and weaknesses. 
C)  Identify the major opportunities for and threats to the organization. 
D)  Identify and evaluate the various strategies available to the organization. 
A)  Search the environment to determine changes that may affect the organization. 
B)  Appraise the organization's strengths and weaknesses. 
C)  Identify the major opportunities for and threats to the organization. 
D)  Identify and evaluate the various strategies available to the organization.

Question 9

A private ambulance clinic established a few streets away from Pacific Hospital markets its services as quality-based within caring relationships.The clinic is part of the __________ environment.

Accepted Answer

A)  public 
B)  macro 
C)  competitive 
D)  social 
A)  public 
B)  macro 
C)  competitive 
D)  social

Question 10

The clinic nurse understands that the advantages of planning include:

Accepted Answer

A)  assisting staff in critical thinking and improving decisions. 
B)  orienting people to react instead of act. 
C)  forcing managers to be cost-efficient and cost-effective. 
D)  focusing on activities, not results. 
A)  assisting staff in critical thinking and improving decisions. 
B)  orienting people to react instead of act. 
C)  forcing managers to be cost-efficient and cost-effective. 
D)  focusing on activities, not results.

Question 11

To meet the social and human needs of a target market,it is critical to:

Accepted Answer

A)  assess the needs and priorities of the target market. 
B)  revise the organization's mission statement to reflect external needs. 
C)  assess the internal culture and needs. 
D)  develop highly sophisticated media. 
A)  assess the needs and priorities of the target market. 
B)  revise the organization's mission statement to reflect external needs. 
C)  assess the internal culture and needs. 
D)  develop highly sophisticated media.

Question 12

As a nursing leadership student,you have had the opportunity to develop a palliative care manual that will be utilized by the palliative care network (PCN)in your region for teaching healthcare professionals.The PCN has requested that you provide a prioritized plan of action for marketing the manual on a regional and state basis.What is the first priority?

Accepted Answer

A)  Motivate the target market. 
B)  Research the target market. 
C)  Communicate benefits to the target group. 
D)  Package the product. 
A)  Motivate the target market. 
B)  Research the target market. 
C)  Communicate benefits to the target group. 
D)  Package the product.

Question 13

The reasons cited by nursing administrators for not planning in a systematic manner include:

Accepted Answer

A)  lack of understanding of the planning process. 
B)  lack of knowledge regarding the internal and external operations of the organization. 
C)  not enough hours in the day for both day-to-day operations and planning. 
D)  delegation of the task to subordinates. 
A)  lack of understanding of the planning process. 
B)  lack of knowledge regarding the internal and external operations of the organization. 
C)  not enough hours in the day for both day-to-day operations and planning. 
D)  delegation of the task to subordinates.

Question 14

To conduct assessment of the internal environment,the strategic planning team for Pacific Hospital:

Accepted Answer

A)  invites community members and staff of the hospital to an evening focus group session. 
B)  discusses what it sees as the primary threats and opportunities in demographic shifts affecting the hospital. 
C)  invites all levels of staff to focus groups on the effectiveness of the hospital environment, including information systems and staffing. 
D)  asks the board to provide a summary of major opportunities for the future. 
A)  invites community members and staff of the hospital to an evening focus group session. 
B)  discusses what it sees as the primary threats and opportunities in demographic shifts affecting the hospital. 
C)  invites all levels of staff to focus groups on the effectiveness of the hospital environment, including information systems and staffing. 
D)  asks the board to provide a summary of major opportunities for the future.

Question 15

Which of the following represents an effective goal statement?

Accepted Answer

A)  Involve patients and families in planning health care. 
B)  To revise clinical guidelines for incontinence care from evidence within 6 months. 
C)  Patients and families are partners first in care planning. 
D)  To acquire $4 million in additional funding within 12 months to support clinical education programs for dementia. 
A)  Involve patients and families in planning health care. 
B)  To revise clinical guidelines for incontinence care from evidence within 6 months. 
C)  Patients and families are partners first in care planning. 
D)  To acquire $4 million in additional funding within 12 months to support clinical education programs for dementia.

Question 16

In implementing the strategic plan for effective utilization of evidence to guide nursing practice at Pacific Hospital,the nursing unit managers take the next step,which is the implementation.Implementation most likely would involve:

Accepted Answer

A)  revisiting the mission statement and objectives. 
B)  reevaluating external and internal factors affecting evidence-based practice. 
C)  preparing a budget to support implementation. 
D)  developing unit-based objectives related to the plan. 
A)  revisiting the mission statement and objectives. 
B)  reevaluating external and internal factors affecting evidence-based practice. 
C)  preparing a budget to support implementation. 
D)  developing unit-based objectives related to the plan.

Question 17

A community-based pain management program is being planned for your region.As a coordinator of a home care agency,you have been requested to develop a conceptual framework,mission statement,philosophy,and objectives for the program.In what order will you pursue this endeavor?

Accepted Answer

A)  Objectives, philosophy, and mission statement 
B)  Philosophy, objectives, and mission statement 
C)  Philosophy, mission statement, and objectives 
D)  Mission statement, philosophy, and objectives 
A)  Objectives, philosophy, and mission statement 
B)  Philosophy, objectives, and mission statement 
C)  Philosophy, mission statement, and objectives 
D)  Mission statement, philosophy, and objectives

Question 18

After a year,the staff at Pacific Hospital is frustrated,and implementation of evidence-based practice has gone poorly.In responding to this situation,the strategic planning team at Pacific Hospital:

Accepted Answer

A)  recommends that the mission, objectives, and goals of the hospital be reassessed. 
B)  revises the goal statements in the strategic plan. 
C)  consults an external team on preparation of materials on evidence-based practice. 
D)  holds focus groups with staff to determine what kinds of issues, challenges, and obstacles have occurred in implementation. 
A)  recommends that the mission, objectives, and goals of the hospital be reassessed. 
B)  revises the goal statements in the strategic plan. 
C)  consults an external team on preparation of materials on evidence-based practice. 
D)  holds focus groups with staff to determine what kinds of issues, challenges, and obstacles have occurred in implementation.

Question 19

Which of the following represents a well-written objective?

Accepted Answer

A)  Hospital-acquired infections are reduced, and procedures to reduce infections are implemented. 
B)  To increase staff satisfaction and to decrease burnout. 
C)  To increase the health of the community. 
D)  To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1. 
A)  Hospital-acquired infections are reduced, and procedures to reduce infections are implemented. 
B)  To increase staff satisfaction and to decrease burnout. 
C)  To increase the health of the community. 
D)  To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1.

Question 20

The chief nursing officer has to write a strategic plan.The most difficult stage in the strategic planning process is:

Accepted Answer

A)  assessment of the external and internal environment. 
B)  review of mission statement, goals, and objectives. 
C)  identification of strategies. 
D)  implementation of strategies. 
A)  assessment of the external and internal environment. 
B)  review of mission statement, goals, and objectives. 
C)  identification of strategies. 
D)  implementation of strategies.

Exam 30: The Strategic Planning Process

A clinic nurse developed objectives for a diabetic education program.The characteristics of well-written objectives include that they should be what?

In assessing the internal environment,the strategic planning team at Pacific Hospital discovers that 90% of staff members have no idea what the current mission statement means.This is most likely related to:

Shifts such as changes in the percentage of seniors in the population,governmental initiatives in health care,and the influence of income on health status are factors in the __________ environment.

Nurses are valuable partners in marketing strategies because they:

Northwestern Hospital has decided to implement peer review.As a clinical leader in the Emergency Department,you have overall responsibility for ensuring that this is in place by next month.The most important step in this process is to:

Assessment of the needs of the consumer or client (in developing a strategic marketing plan)focuses on:

Planning is a process designed to achieve goals in dynamic,competitive environments.As a new manager,what is the first step you will undertake to develop a strategic plan of action for a congestive heart failure program?

A private ambulance clinic established a few streets away from Pacific Hospital markets its services as quality-based within caring relationships.The clinic is part of the __________ environment.

The clinic nurse understands that the advantages of planning include:

To meet the social and human needs of a target market,it is critical to:

The reasons cited by nursing administrators for not planning in a systematic manner include:

To conduct assessment of the internal environment,the strategic planning team for Pacific Hospital:

Which of the following represents an effective goal statement?

In implementing the strategic plan for effective utilization of evidence to guide nursing practice at Pacific Hospital,the nursing unit managers take the next step,which is the implementation.Implementation most likely would involve:

A community-based pain management program is being planned for your region.As a coordinator of a home care agency,you have been requested to develop a conceptual framework,mission statement,philosophy,and objectives for the program.In what order will you pursue this endeavor?

After a year,the staff at Pacific Hospital is frustrated,and implementation of evidence-based practice has gone poorly.In responding to this situation,the strategic planning team at Pacific Hospital:

Which of the following represents a well-written objective?

The chief nursing officer has to write a strategic plan.The most difficult stage in the strategic planning process is:

Leading, Managing, and Following

Clinical Safety: The Core of Leading, managing, and Following

Legal and Ethical Issues

Cultural Diversity and Inclusion in Health Care

Gaining Personal Insight: The Beginning of Being a Leader

Being an Effective Follower

Managing Self: Stress and Time

Communication and Conflict

Power,Politics,and Influence

Healthcare Organizations

Organizational Structures

Care Delivery Strategies

Staffing and Scheduling

Work Force Engagement Through Collective Action and Governance

Making Decisions and Solving Problems

The Impact of Technology

Delegating: Authority, Accountability, Responsibility in Delegation Decisions

Leading Change

Building Effective Teams

Managing Costs and Budgets

Selecting, developing, and Evaluating Staff

Person-Centered Care

Managing Quality and Risk

Translating Research Into Practice

Managing Personal and Personnel Problems

Role Transition

Managing Your Career

Developing the Role of Leader

Developing the Role of Manager

Thriving for the Future

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