Exam 18: Managing Service and Manufacturing Operations

Strady Gadgets is an electronic goods manufacturer. The company orders the materials required to make its products from its suppliers and completes production before customers place their orders. This type of operation is called a(n) _____.

Swiftspan Inc., a construction company, uses 202,500 gallons of paint a year. If the ordering cost is $32 per order and holding cost is $9 per gallon, the optimal quantity to order is _____.

__________refers to managing the daily production of goods and services.

Which of the following statements best explains the term inventory?

Brian, the operations manager in a company that manufactures light bulbs, calculates the daily productivity at the factory by determining the amount of tungsten filaments required to produce a light bulb. In this scenario, Brian calculates _____.

A _____ does not start processing or assembling products until it receives a customer request.

The extent to which service providers give individual attention and care to customers' concerns and problems is called _____.

LightLife uses 200,000 eggs a year. If the ordering cost is $1 per order and the holding cost is $0.4 per egg, then the optimal quantity to order eggs is _____.

Ordering cost refers to the costs of downtime and lost efficiency that occur when a machine is changed or adjusted to produce a different kind of inventory.

According to the service-profit chain, success begins with:

Durability is a characteristic that determines the quality of a service.

Brendon's Bakeries uses 4,000 pounds of flour a year. If the ordering cost is $10 per order and the holding cost is $2 per pound, then the optimal quantity to order flour is _____.

Slurp Packaged Foods, a packaged food manufacturing company, produces around 5,000 cans of processed meat a day. The production system used by the company is very efficient, and it releases close to 800 cans an hour. Once the production system is turned on, it functions round the clock to drop off cans until the machine is turned off. The production system of Slurp Packaged Foods is an example of _____.

The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____.

All work-in-process inventories are assembled to create__________.

Wood Hub is a manufacturer of wooden furniture. The carpenters at the factory assemble four chiseled pillars of wood and join them to a refined but unpolished plank of wood to form a table. This piece of unfinished furniture is a(n) _____.

The American National Standards Institute guarantees continued ISO 9000 certification for all the ISO certified American companies.

As the Baldrige Award is directly based on the ISO 9000 standards, it is essentially the U.S. version of recognition for excellence in meeting the ISO 9000 standards.

Sombre is a toy manufacturer that orders the components required to make toys way before its customers make a purchase. They make modules with those components and later, upon receiving customer requests, make toys using those modules. They do this to make sure they are able to cater to the demands of the customers. It is evident that Sombre has adopted a(n) _____.

ToySpot, a soft toy manufacturer, receives an order of 250 teddy bears. For this particular order, its total inventory includes 300 yards of fabric, 200 yards of ribbon, 250 pounds of cotton, 185 teddy bears in various stages of manufacturing, and 65 completed teddy bears. In the context of this scenario, how many teddy bears can be considered work-in-process inventory?