Exam 18: Managing Service and Manufacturing Operations

Limitless Builders is a construction plant, wherein small aluminum rods are sheared, hammered, welded, and molded to form nuts and bolts that are used as fasteners. The nuts and bolts produced in this process are referred to as _____.

The Lucitona International Airport operates 24 hours a day, seven days a week. On an average, the airport handles 4900 flights per week. Which of the following indicates the average productivity of the airport?

Which of the following statements is true of the Baldrige Performance Excellence Awards?

Goldie is a manager in a company that manufactures wrought iron furniture. She calculates the daily productivity by determining the amount of iron required to produce a piece of furniture. In this scenario, Goldie focuses on _____.

Which of the following statements is true of the cost of applying for the Baldrige Award?

A just-in-time (JIT) inventory system is used with independent demand systems.

Brass Worx is a furniture manufacturer. The company's production team takes 240 hours to produce 800 pieces of furniture. Which of the following indicates the labor productivity of Brass Worx?

IceCrem uses 1,600 pounds of sugar a year. If the ordering cost is $2 per order and the holding cost is $4 per pound, then the optimal quantity to order sugar is _____.

In the context of the principles of total quality management,__________is an organization's ongoing commitment to constantly assess and improve the processes and procedures used to create products and services.

The easier it is to maintain a working product or fix a broken product, the more _____ that product is.

Rekky n Brekky is a café where part of employees' monthly salary depends on customer satisfaction. Eighty percent of the incentive is based on performance and the remaining twenty percent is based on customer satisfaction ratings and the quality of service. In this case, Rekky n Brekky is committed to _____.

Labor productivity typically indicates the cost or number of hours of labor it takes to produce an output.

__________are also known as partially finished goods.

The Belwick Railway Station operates 24 hours per day in all seven days of a week. On an average, the railway station handles 480 trains per day. Which of the following indicates the average productivity of the railway station?

Blooming Minds is a content management company that fulfills its electricity needs by using solar power. The company advocates eco-friendly methods of working, such as recycling paper and prohibiting the use of plastic. Based on this information, Blooming Minds is eligible to obtain an _____ certificate.

When customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.

Initial assembly is the process in which all the work-in-process inventories are assembled to create finished goods inventories.

AT Oils, a gas station, retails 30,000 gallons of petrol per year. Its ordering costs are $20 per order and holding costs are $40 per gallon. According to the economic order quantity (EOQ) model, approximately how often should the company place a fresh order for petrol?

The Cool Store manufactures 200 air conditioners every week. The company spends $500 on labor, $3,000 on rent, $1,200 on equipment, and $900 on electricity to produce 20 air conditioners a week. Which of the following indicates the multifactor productivity of the company?

If a drilling rig operates 10 hours a day and takes 40 hours to drill 8 meters of earth's surface, the productivity of the drilling rig will be _____.