Exam 18: Managing Service and Manufacturing Operations

Raver Gear is a company that manufactures and sells riding gear, such as helmets, jackets, and gloves. It has adopted assemble-to-order operations. Based on this information, which of the following statements is true of Raver Gear?

The lowest degree of processing occurs in _____.

Crystalize is a decorative glassware manufacturer. The company's production team takes 8 hours to produce 96 identical glass items. Which of the following is the labor productivity of Crystalize?

Businesses that apply for the Baldrige Performance Excellence Awards are judged on__________criteria.

Cooling Systemz is a company that manufactures electric heaters and air conditioners. Customers purchase standardized items from this store for their homes and offices. The company has adopted make-to-stock operations. Based on this information, which of the following statements is true of Cooling Systemz?

PlayStat is a company that manufactures toys for toddlers. To begin the production, the manufacturers purchase unprocessed plastic and metals. In the context of manufacturing inventories, the unprocessed plastic and metal used to produce toys are referred to as _____.

Gem Genie is a designer jewelry store that runs its processes only on make-to-order operations. Based on this information, which of the following statements is true of Gem Genie?

Pathos Solutions, a technology solution company, recently became an ISO 14000-certified company. Based on this information, which of the following statements is true of Pathos Solutions?

Jogan Electronics manufactures television sets. It gathers all the components required to make a television set before customers book television sets for purchase. It accumulates all the necessary materials for production from its suppliers and ensures that it has all the parts to manufacture the television sets before it receives a customer order. This type of operation is called a(n) _____.

The bottling system at Trink Inc., a soft drink manufacturing company, dispatches about 1,000 bottles an hour. Once the conveyor system is turned on, it functions constantly to cap and dispatch bottles until the machine is turned off. The bottling system of Trink Inc. illustrates _____.

Carlos Corp., a car servicing company, is known for consistently providing excellent services to its customers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by Carlos Corp.?

AfterGlow, a body and bath products manufacturing company, produces around 12,000 bottles of shampoo a day. The production system used by the company is very efficient, and it packs close to 1000 bottles per hour. Once the production system is turned on, it functions round the clock to cap and deposit bottles until the machine is turned off. The production system of AfterGlow is an example of _____.

In the context of total quality management, _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.

If a machine requires 40 tons of steel to produce 30 tons of reinforced rods, the productivity of the machine is _____.

The International Organization for Standardization (ISO) helps set standards for _____ countries.

Which of the following statements is true of the International Organization for Standardization (ISO) 9000 certification?

ISO 9000 is a series of five international standards for achieving consistency in quality management and quality assurance in companies throughout the world.

The production team of Widget Corp., a furniture manufacturer, has determined the amount of wood, metal, fabric, and labor hours and the electricity required to make one chair. The collective effort of all these resources would help the company determine its _____.

Which of the following scenarios best illustrates batch production?

According to total quality management (TQM), which of the following should be a company's primary goal?