Question 1

Which of the following are special bookkeeping entries?

Accepted Answer

A)  Credit balances 
B)  Third-party payments 
C)  Refunds 
D)  Both A and B 
E)  All of the above 
A)  Credit balances 
B)  Third-party payments 
C)  Refunds 
D)  Both A and B 
E)  All of the above E

Question 2

Which of the following is the most successful collection strategy?

Accepted Answer

A)  Notes 
B)  Patient account statement 
C)  Collection letter 
D)  Telephone call 
A)  Notes 
B)  Patient account statement 
C)  Collection letter 
D)  Telephone call D

Question 3

If not handled properly, which of the following can decrease what is owed to the provider erroneously?

Accepted Answer

A)  Payments and adjustments 
B)  Credit balances and refunds 
C)  Charges 
D)  Both A and B 
E)  All of the above 
A)  Payments and adjustments 
B)  Credit balances and refunds 
C)  Charges 
D)  Both A and B 
E)  All of the above B

Question 4

Which of the following agreements for payment plans is not subject to TILA and does not require a signed Truth in Lending Statement?

Accepted Answer

A)  Specific agreement for less than four installments and finance charge 
B)  Specific agreement with more than four installments and finance charge 
C)  No specific agreement with more than four installments and no finance charge 
D)  Credit card or loan specifically for healthcare treatment 
E)  All of the above 
A)  Specific agreement for less than four installments and finance charge 
B)  Specific agreement with more than four installments and finance charge 
C)  No specific agreement with more than four installments and no finance charge 
D)  Credit card or loan specifically for healthcare treatment 
E)  All of the above

Question 5

Which of the following needs to occur when a check is returned from the bank for NSF?

Accepted Answer

A)  The payment posted to the patient account must be reversed. 
B)  A charge line item must be added with the amount of the NSF check. 
C)  The original payment must be deleted. 
D)  Both A and B 
E)  All of the above 
A)  The payment posted to the patient account must be reversed. 
B)  A charge line item must be added with the amount of the NSF check. 
C)  The original payment must be deleted. 
D)  Both A and B 
E)  All of the above

Question 6

The purpose of the trial balance is to disclose any discrepancies between the journal and the ledger.

Accepted Answer

A) True 
 B)False

Question 7

In the physician's office, the accounts payable is the amount of money that all patients owe the physician.

Accepted Answer

A) True 
 B)False

Question 8

Who is financially responsible for a minor seeking treatment for STD without parental consent?

Accepted Answer

A)  The parent who brings the child in for treatment 
B)  The legally emancipated minor 
C)  It depends; the medical assistant must determine where the statement should be sent 
D)  The minor 
E)  The legal guardian 
A)  The parent who brings the child in for treatment 
B)  The legally emancipated minor 
C)  It depends; the medical assistant must determine where the statement should be sent 
D)  The minor 
E)  The legal guardian

Question 9

A system of recording, classifying, and summarizing financial transactions is called

Accepted Answer

A)  bookkeeping. 
B)  accounting. 
C)  accruing. 
D)  depreciation. 
A)  bookkeeping. 
B)  accounting. 
C)  accruing. 
D)  depreciation.

Question 10

Which of the following needs to occur when a provider agrees to settle for a reduced fee?

Accepted Answer

A)  Negotiations without prejudice 
B)  Discount offer in writing 
C)  Definite time limit for making payment is stated 
D)  Two copies of agreement with witness signatures 
E)  All of the above 
A)  Negotiations without prejudice 
B)  Discount offer in writing 
C)  Definite time limit for making payment is stated 
D)  Two copies of agreement with witness signatures 
E)  All of the above

Question 11

Accounts __________ are debts incurred but not yet paid.

Accepted Answer

payable
Accounts pay

Question 12

Which of the following account aging categories requires a final demand letter before the account is turned over to a collection agency?

Accepted Answer

A)  30-60 days 
B)  60-90 days 
C)  90-120 days 
D)  Over 120 days 
A)  30-60 days 
B)  60-90 days 
C)  90-120 days 
D)  Over 120 days

Question 13

Which of the following does not conform to the general rules for telephone collections? (Select all that apply.)

Accepted Answer

A)  Call only between 8 AM and 9 PM 
B)  Make repeated telephone calls on the same day 
C)  Assume a positive attitude 
D)  Keep the conversation brief and to the point 
E)  Leave a message at work revealing the nature of the call 
A)  Call only between 8 AM and 9 PM 
B)  Make repeated telephone calls on the same day 
C)  Assume a positive attitude 
D)  Keep the conversation brief and to the point 
E)  Leave a message at work revealing the nature of the call

Question 14

Payments to the healthcare facility come as reimbursement from the insurance company only. Adjustments are made to a patient's account when it is necessary to add or subtract a patient payment from the balance.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true. 
A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 15

Which of the following should be considered when using a collection agency?

Accepted Answer

A)  Net back 
B)  Fee percentage 
C)  Fee charged by the collection agency 
D)  Both A and B 
E)  All of the above 
A)  Net back 
B)  Fee percentage 
C)  Fee charged by the collection agency 
D)  Both A and B 
E)  All of the above

Question 16

To estimate the budget for a new year, the practice should evaluate expenses from the __________ year.

Accepted Answer

previous
When estimating budge

Question 17

The "cash basis" system of accounting used by most physicians means that

Accepted Answer

A)  credit is used as little as possible. 
B)  charges are recorded as income at the time they are received. 
C)  a simple bookkeeping system is used. 
D)  expenses are recorded at the time they are incurred. 
A)  credit is used as little as possible. 
B)  charges are recorded as income at the time they are received. 
C)  a simple bookkeeping system is used. 
D)  expenses are recorded at the time they are incurred.

Question 18

The STARK law imposes restrictions on which of the following?

Accepted Answer

A)  Medicare Advance Beneficiary Notices 
B)  Professional courtesy 
C)  Fee for service 
D)  Billing minors 
A)  Medicare Advance Beneficiary Notices 
B)  Professional courtesy 
C)  Fee for service 
D)  Billing minors

Question 19

Amounts owed to the physician are accounts _____________.

Accepted Answer

receivable
Amounts o

Question 20

When tracing "skips," which of the following is strictly forbidden by law?

Accepted Answer

A)  Check the debtor's place of employment 
B)  Check the Internet to secure the names of neighbors or landlord 
C)  Communicate with a third party more than once 
D)  Call the telephone number listed in the patient account 
A)  Check the debtor's place of employment 
B)  Check the Internet to secure the names of neighbors or landlord 
C)  Communicate with a third party more than once 
D)  Call the telephone number listed in the patient account

Exam 16: Patient Accounts, Collections, and Practice Management

Which of the following are special bookkeeping entries?

Which of the following is the most successful collection strategy?

If not handled properly, which of the following can decrease what is owed to the provider erroneously?

Which of the following agreements for payment plans is not subject to TILA and does not require a signed Truth in Lending Statement?

Which of the following needs to occur when a check is returned from the bank for NSF?

The purpose of the trial balance is to disclose any discrepancies between the journal and the ledger.

In the physician's office, the accounts payable is the amount of money that all patients owe the physician.

Who is financially responsible for a minor seeking treatment for STD without parental consent?

A system of recording, classifying, and summarizing financial transactions is called

Which of the following needs to occur when a provider agrees to settle for a reduced fee?

Accounts __________ are debts incurred but not yet paid.

Which of the following account aging categories requires a final demand letter before the account is turned over to a collection agency?

Which of the following does not conform to the general rules for telephone collections? (Select all that apply.)

Payments to the healthcare facility come as reimbursement from the insurance company only. Adjustments are made to a patient's account when it is necessary to add or subtract a patient payment from the balance.

Which of the following should be considered when using a collection agency?

To estimate the budget for a new year, the practice should evaluate expenses from the __________ year.

The "cash basis" system of accounting used by most physicians means that

The STARK law imposes restrictions on which of the following?

Amounts owed to the physician are accounts _____________.

When tracing "skips," which of the following is strictly forbidden by law?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Scheduling Appointments and Patient Processing

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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