Question 1

Outpatient testing is no longer common for physicians.

Accepted Answer

A) True 
 B)False  FALSE

Question 2

The medical assistant must take care not to offer medical advice to the patient.

Accepted Answer

A) True 
 B)False  TRUE

Question 3

__________, in almost all cases, need their parent's permission to be treated by a physician.

Accepted Answer

Minors
Except for a few instances, minors must have parental permission to be treated by a physician.

Question 4

If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

Accepted Answer

A) True 
 B)False

Question 5

The provider's habits should not influence appointment scheduling.

Accepted Answer

A) True 
 B)False

Question 6

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

Accepted Answer

A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care 
A)  To bill the patient for the time 
B)  To keep count of the number of no-shows for a possible drop in the future 
C)  To provide the medical assistant with a reminder to call and reschedule 
D)  To be prepared for future legal consequences regarding the patient's care

Question 7

A thing that is necessary to achieve an end or to carry out a function is called a(n) ________________.

Accepted Answer

prerequisite
A prere

Question 8

Patient _______________ do not violate HIPAA laws, even if others can read names on the register.

Accepted Answer

sign-in sheets
Sign-

Question 9

Medical assistants are not allowed to take the patient's personal and family histories.

Accepted Answer

A) True 
 B)False

Question 10

A space of time between events is an interval.

Accepted Answer

A) True 
 B)False

Question 11

When patients need a series of appointments, it is best to

Accepted Answer

A)  schedule them individually. 
B)  let the patient call when he or she is ready to come in. 
C)  try to set the appointments for the same day of the week at the same time. 
D)  use any method of scheduling; they will all be effective. 
A)  schedule them individually. 
B)  let the patient call when he or she is ready to come in. 
C)  try to set the appointments for the same day of the week at the same time. 
D)  use any method of scheduling; they will all be effective.

Question 12

The patient's name should be used

Accepted Answer

A)  on greeting him or her at arrival. 
B)  when he or she leaves the office. 
C)  during the examination. 
D)  All of the above 
A)  on greeting him or her at arrival. 
B)  when he or she leaves the office. 
C)  during the examination. 
D)  All of the above

Question 13

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

Accepted Answer

A) True 
 B)False

Question 14

A telephone in the reception area is useless, because most patients now carry cell phones.

Accepted Answer

A) True 
 B)False

Question 15

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

Accepted Answer

A)  New patients 
B)  Established patients 
C)  Consultations 
D)  All of the above 
A)  New patients 
B)  Established patients 
C)  Consultations 
D)  All of the above

Question 16

The facilities available at the office do not influence the number of patients the physician can see in a day.

Accepted Answer

A) True 
 B)False

Question 17

All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained.

Accepted Answer

A)  10 to 15 
B)  20 
C)  30 
D)  40 
E)  No explanation is necessary. 
A)  10 to 15 
B)  20 
C)  30 
D)  40 
E)  No explanation is necessary.

Question 18

The medical assistant needs to watch the patient's body language.

Accepted Answer

A) True 
 B)False

Question 19

For security reasons, stating that the doctor is unavailable is best used in which of the following situations?

Accepted Answer

A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above 
A)  When provider is called to an emergency 
B)  When provider is out of town 
C)  When provider is delayed 
D)  All of the above

Question 20

Two-way communication is also called ______________.

Accepted Answer

interaction
Interact

Exam 9: Scheduling Appointments and Patient Processing

Outpatient testing is no longer common for physicians.

The medical assistant must take care not to offer medical advice to the patient.

__________, in almost all cases, need their parent's permission to be treated by a physician.

If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives.

The provider's habits should not influence appointment scheduling.

Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment?

A thing that is necessary to achieve an end or to carry out a function is called a(n) ________________.

Patient _______________ do not violate HIPAA laws, even if others can read names on the register.

Medical assistants are not allowed to take the patient's personal and family histories.

A space of time between events is an interval.

When patients need a series of appointments, it is best to

The patient's name should be used

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

A telephone in the reception area is useless, because most patients now carry cell phones.

Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do?

The facilities available at the office do not influence the number of patients the physician can see in a day.

All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained.

The medical assistant needs to watch the patient's body language.

For security reasons, stating that the doctor is unavailable is best used in which of the following situations?

Two-way communication is also called ______________.

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting with the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting with Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting with Surgical Procedures

Career Development and Life Skills

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